Meet Our Team
All it takes is one call to SERVPRO of Sevier, Jefferson & Cocke Counties. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Daire Workman, team member at SERVPRO of Sevier, Jefferson & Cocke Counties]()
Daire Workman
Daire Workman is the Fire Project Manger at SERVPRO of Sevier, Jefferson & Cocke Co. Daire has over 2 decades of experience in the industry and has been with us since 2007. Daire holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Applied Structural Drying Technician, Water Removal Technician, Applied Microbial Remediation Technician.
![Freda Green, team member at SERVPRO of Sevier, Jefferson & Cocke Counties]()
Freda Green
Freda Green is the Office Manager at SERVPRO of Sevier, Jefferson & Cocke counties. She has been with SERVPRO since 2001. Freda and her husband were previous owners of a SERVPRO in Mississippi. Freda has been married for over 40 years and has 5 beautiful granddaughters.
![Missy Leake, team member at SERVPRO of Sevier, Jefferson & Cocke Counties]()
Missy Leake
Missy is the Administrative Assistant at SERVPRO of Sevier, Jefferson, & Cocke Co. Missy has been with our franchise since 2010. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration.
![Ken Smith, team member at SERVPRO of Sevier, Jefferson & Cocke Counties]()
Ken Smith
Ken Smith is Reconstruction manager here at SERVPRO of Sevier, Jefferson and Cocke Counties. He has had several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) : Water Removal Technician, Applied Structural Drying, Applied Microbial Remediation and Commercial Drying Specialist.
![Josh Quillen, team member at SERVPRO of Sevier, Jefferson & Cocke Counties]()
Josh Quillen
Josh is our Business Development Manager and he is also 1 of our 3 Priority Disaster Relief responders. Josh is available 24/7 around the clock. He is certified in Water Damage Restoration (WRT) by the IICRC. He is also part of our Trauma/Suicide team and holds a Trauma Scene Cleaning certification (TCST) from the IICRC. Josh has been with SERVPRO since December 2017, and he comes with over 18 years of experience in management and team building. Josh has lived in Sevier County since 1996. When Josh gets time off, he enjoys hunting, camping, and golfing. He is a father of two children and has been married to his wife Casie since March of 2005.
![Jacy Williams, team member at SERVPRO of Sevier, Jefferson & Cocke Counties]()
Jacy Williams
Jacy Williams is our receptionist at SERVPRO of Sevier, Jefferson and Cocke Counties. She has been with us since April 2023. Jacy came to us with two degrees. One in Social work and the other in Gerontology which explains why she is so passionate and understanding when speaking with callers that are faced with water, fire or microbial devestaion. Jacy has two children Logan and Macy. In Jacy's free time she enjoys spending time with her children, going to amusement parks, working out, watching movies and listening to music. "Music is good for the soul."
What our
customers are saying
Wes Trotter and his crew do a fantastic job. I was so impressed by their professionalism, knowledge and courtesy. I highly recommend them for any type of water damage cleanups.
We were in need of a clean-up crew with experience and the fortitude to get the job completed correctly and that is exactly what we received. Wes came on-site very quickly and provided a very detailed quote. The crew was a little behind schedule on moving on-site, but they were worth the wait. I can't say enough good about Jason the crew chief for the job. He was very respectful and communicated very well through the cleanup process. It allowed me to ask questions and provide coordination with what we needed to feel satisfied with the job. His crew of John and Adam were great, as they worked dilgently to complete the work. Overall, this was a good experience with ServPro of Sevier County and would hire them again for any future issues were their expertise was need.
I would like to personally comment on the superb service that the owners themselves over seen. They sent in cleaning crews to to finish up a jobsite in Seymour. I went there today and was pleasantly surprised when opening the door. They went above and beyond what i was expecting!! Thank you for such a great job! Sincerely, Jack Goodman
We worked with Weston and he was absolutely wonderful. He was always on spot and very thorough and knowledgeable. His crew was also great. Jason was very knowledgeable and did a great job supervising and worked hard to do the job right. Adam, John, and Tim were very helpful and willing to work hard to get the job done. This awful situation was made better by having this hardworking crew to take care of it all. I am so satisfied and please with the job they did on removing all the wet and cleaning up. They were very neat and always cleaned up after themselves. I would definitely recommend this crew at servpro.
Allan and Ken and the whole team was great! Knowledge, friendly and helped me understand the insurance. I will be letting everyone know to choose this company for any repairs from fires or water damage or anything else they handle. You can't go wrong with this company.
We are very impressed by Drew, Wes T and jason. They are very professional and courteous. They did fabulous and spotless job. Drew visited everyday to check the progress and kept us informed. We definitely recommend to our friends and everyone who are going through similar issues.. Thanks to entire Sevpro team for taking care of this so efficiently.
Had a leak while out on vacation Called Service Pro Wes Trotter and his crew handled everything quickly and efficiently
I got a water backup at the basement of our cabin on Sunday June 28. I called Servpro and they came right away. Production manager Wes T and Jaxon and his crew did cleanup, drying and other mitigation stage work in the short period of time. After that Josh W and his crew did great job in reconstruction of our basement. It was excellent with good quality. Thanks everyone who've been involved in this project!
This company helped me through the worst tragedy of my life. Allan was so kind, so helpful and so pleasant to do business with. There is a reason that they are so highly respected and recommended. I give them a 10 out of 5, good people.
About Us
Trusted Restoration Experts in Sevierville, TN
At SERVPRO, we’re more than a cleanup crew—we’re your neighbors. When fire, water, or storm damage turns your world upside down, we’re the team in green who shows up fast, ready to set things right.
With over 100 years of combined experience and certifications from the IICRC (that’s the gold standard in our world), we bring serious know-how to every job. Our team handles everything from in-place drying with weighted extraction tools to mold remediation using negative air machines and AFDs (Air Filtration Devices). In simple terms? We’ve got the gear—and the grit—to tackle whatever mess comes your way.
Sevierville isn’t just part of our territory—it’s our home. From restoring cabins along Douglas Lake to helping local businesses bounce back after storms in Pigeon Forge, we’ve seen it all. Our roots run deep in this community. We support local causes, such as Live It and staying active, through the Sevierville Chamber and BNI. When the Smoky Mountains were severely impacted by the 2016 wildfires, our team played a leading role in recovery efforts alongside SERVPRO’s elite Disaster Recovery Team. We’re always ready, no matter the size of the disaster.
We’re family-owned, locally operated, and driven by good old-fashioned values: honesty, hard work, and doing the job right the first time. We’ve even restored homes worth half a million dollars, but treat every job with the same level of care and respect.
Whether it’s cleaning air ducts, tackling fire damage with ozone chambers and ultrasonic equipment, or prepping your business with an Emergency Ready Profile, we’re here to help. We believe in preparation, precision, and peace of mind.
Let SERVPRO be your first call when life doesn’t go as planned. We’re proud to serve Sevierville and the surrounding counties—restoring homes, businesses, and a little peace of mind along the way.