Allan & Pamela McMillon
Allan & Pamela McMillon
Owners of SERVPRO of Sevier, Jefferson & Cocke Counties

Meet Our Team

All it takes is one call to SERVPRO of Sevier, Jefferson & Cocke Counties. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Sevier, Jefferson & Cocke Counties
Our Google Reviews
(865) 429-8885
4.7
(119 reviews)
Meet our Team. Here to Help 24/7
  • Daire Workman, team member at SERVPRO of Sevier, Jefferson & Cocke Counties

    Daire Workman

    Daire Workman is the Fire Project Manger at SERVPRO of Sevier, Jefferson & Cocke Co. Daire has over 2 decades of experience in the industry and has been with us since 2007. Daire holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Applied Structural Drying Technician, Water Removal Technician, Applied Microbial Remediation Technician.

  • Freda Green, team member at SERVPRO of Sevier, Jefferson & Cocke Counties

    Freda Green

    Freda Green is the Office Manager at SERVPRO of Sevier, Jefferson & Cocke counties. She has been with SERVPRO since 2001. Freda and her husband were previous owners of a SERVPRO in Mississippi. Freda has been married for over 40 years and has 5 beautiful granddaughters.

  • Missy Leake, team member at SERVPRO of Sevier, Jefferson & Cocke Counties

    Missy Leake

    Missy is the Administrative Assistant at SERVPRO of Sevier, Jefferson, & Cocke Co. Missy has been with our franchise since 2010. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration.

  • Ken Smith, team member at SERVPRO of Sevier, Jefferson & Cocke Counties

    Ken Smith

    Ken Smith is Reconstruction manager here at SERVPRO of Sevier, Jefferson and Cocke Counties. He has had several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) : Water Removal Technician, Applied Structural Drying, Applied Microbial Remediation and Commercial Drying Specialist.

  • Josh Quillen, team member at SERVPRO of Sevier, Jefferson & Cocke Counties

    Josh Quillen

    Josh is our Business Development Manager and he is also 1 of our 3 Priority Disaster Relief responders. Josh is available 24/7 around the clock. He is certified in Water Damage Restoration (WRT) by the IICRC. He is also part of our Trauma/Suicide team and holds a Trauma Scene Cleaning certification (TCST) from the IICRC. Josh has been with SERVPRO since December 2017, and he comes with over 18 years of experience in management and team building. Josh has lived in Sevier County since 1996. When Josh gets time off, he enjoys hunting, camping, and golfing. He is a father of two children and has been married to his wife Casie since March of 2005.

  • Jacy Williams, team member at SERVPRO of Sevier, Jefferson & Cocke Counties

    Jacy Williams

    Jacy Williams is our receptionist at SERVPRO of Sevier, Jefferson and Cocke Counties. She has been with us since April 2023. Jacy came to us with two degrees. One in Social work and the other in Gerontology which explains why she is so passionate and understanding when speaking with callers that are faced with water, fire or microbial devestaion. Jacy has two children Logan and Macy. In Jacy's free time she enjoys spending time with her children, going to amusement parks, working out, watching movies and listening to music. "Music is good for the soul."


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What our
customers are saying

Allan and Ken and the whole team was great! Knowledge, friendly and helped me understand the insurance. I will be letting everyone know to choose this company for any repairs from fires or water damage or anything else they handle. You can't go wrong with this company.

Carrie Bartley

We are very impressed by Drew, Wes T and jason. They are very professional and courteous. They did fabulous and spotless job. Drew visited everyday to check the progress and kept us informed. We definitely recommend to our friends and everyone who are going through similar issues.. Thanks to entire Sevpro team for taking care of this so efficiently.

The Toychest Company

Had a leak while out on vacation Called Service Pro Wes Trotter and his crew handled everything quickly and efficiently

Selena

I got a water backup at the basement of our cabin on Sunday June 28. I called Servpro and they came right away. Production manager Wes T and Jaxon and his crew did cleanup, drying and other mitigation stage work in the short period of time. After that Josh W and his crew did great job in reconstruction of our basement. It was excellent with good quality. Thanks everyone who've been involved in this project!

Vladimir Kovtun

This company helped me through the worst tragedy of my life. Allan was so kind, so helpful and so pleasant to do business with. There is a reason that they are so highly respected and recommended. I give them a 10 out of 5, good people.

Tina Black

ServPro is the go-to company for our water damage cleanup and repair at Jefferson County Schools. I was so impressed with their rep, Bekkah Sims, who contacted me about a recent flood at Jefferson County High School before I even knew about it. She had their crew out there on the scene immediately. They took pictures, cleaned up the water, put out fans and dryers and assessed the damage of the gym floor. Thanks so much Bekkah and the ServPro team!

Kelley Coggins

I hope that I never need them again, but if I do, I am confident that they will take excellent care of me. Through all the hoops we had to go through with the insurance company on a sewage leak under our house, Wes Trotter and his team were persistent, professional, and wonderful to deal with. I highly recommend them and would not use anyone else. Thank you, ServePro! You give service the way it is supposed to be given! ❤️

Ric & Karoline

We are really impressed with this ServPro. I was out of town last Saturday, got a call at 11pm saying there's a flood in the basement. Never having been through a flood, I asked AI what to do! It said call ServPro, they serve Del Rio. I phoned Wes first thing Sunday morning. Wes met me Sunday afternoon, checked out everything, damage, measurements, told me about what's next, got his mitigation team in to rip out the carpet on Monday, put in drying machines, another team came in to take out sheetrock, another to clean, by Friday, this part of the job completed and cleaned, ready for the restoring. We are so pleased, we've decided to go ahead and hire Wes' ServPro teams to do the reconstruction and renovation. A shout out and very big thanks to Wes T, production manager, Wes R, crew chief, Will Tanner, Jaxon, Ramon and Junior.

Jo Levkoff

We had a MASSIVE water leak. It was extremely stressful experience and we had no idea what to do next. Wes T, the production manger, walked us through the entire process. He’s THE MAN! He got Wes R. (crew chief), William, Jaxon, Cyrus, Jacy and Alesha on the problem and got us taken care of. They do a great job!

Breven Addington

About Us

Trusted Restoration Experts in Sevierville, TN

At SERVPRO, we’re more than a cleanup crew—we’re your neighbors. When fire, water, or storm damage turns your world upside down, we’re the team in green who shows up fast, ready to set things right.

With over 100 years of combined experience and certifications from the IICRC (that’s the gold standard in our world), we bring serious know-how to every job. Our team handles everything from in-place drying with weighted extraction tools to mold remediation using negative air machines and AFDs (Air Filtration Devices). In simple terms? We’ve got the gear—and the grit—to tackle whatever mess comes your way.

Sevierville isn’t just part of our territory—it’s our home. From restoring cabins along Douglas Lake to helping local businesses bounce back after storms in Pigeon Forge, we’ve seen it all. Our roots run deep in this community. We support local causes, such as Live It and staying active, through the Sevierville Chamber and BNI. When the Smoky Mountains were severely impacted by the 2016 wildfires, our team played a leading role in recovery efforts alongside SERVPRO’s elite Disaster Recovery Team. We’re always ready, no matter the size of the disaster.

We’re family-owned, locally operated, and driven by good old-fashioned values: honesty, hard work, and doing the job right the first time. We’ve even restored homes worth half a million dollars, but treat every job with the same level of care and respect.

Whether it’s cleaning air ducts, tackling fire damage with ozone chambers and ultrasonic equipment, or prepping your business with an Emergency Ready Profile, we’re here to help. We believe in preparation, precision, and peace of mind.

Let SERVPRO be your first call when life doesn’t go as planned. We’re proud to serve Sevierville and the surrounding counties—restoring homes, businesses, and a little peace of mind along the way.

Allan & Pamela McMillon
Allan & Pamela McMillon
Owners of SERVPRO of Sevier, Jefferson & Cocke Counties

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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