About Us
Here to Help® 24/7.
SERVPRO of Sevier, Jefferson & Cocke Counties
About Us
Our willingness to lend a hand is not exclusive to the work that we do in the restoration and recovery industry. While our SERVPRO team of professionals has more than a century of combined experience in the various fields we specialize in, our greatest achievements are the differences we can make in the lives of our customers. From our owners, Allan and Pamela McMillon, to our full roster of qualified recovery specialists, we have our customers best interest in mind, with every step of work we do.
While our area might best be known for its scenic vistas of Douglas Lake and the Smokey Mountains National Park, along with entertainment venues that help to generate tourism to the area like Dollywood, we also know how to take care of one another. As a locally owned and operated outfit, we maintain a level of honesty with our clients that allows for better transparency in lengths of tasks, estimated costs, and what work your home needs.
We stay involved in our communities because being a good neighbor means more than just cleaning up after water, fire, mold, storms, or flooding. To our SERVPRO team, our involvement with organizations like Live It and other area awareness groups, fundraisers, and athletic teams of the region, instill a sense of pride in the work that we do and the difference we can make to those in need.
Our SERVPRO team must also contend with substantial loss situations at times. Because of our involvement with a Large Loss Recovery Team, we have the equipment and personnel to get the damage under control as promptly as possible. Theater shows and historic properties are an essential element to congested tourist areas, and we have a 24/7 response to help quickly clean, dry, and restore any of these larger structures.
With our extensive experience in the industry combined with accreditations from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), we can present knowledgeable technicians for every loss incident to make it “Like it never even happened.”
Service Area
Certifications
- RRRP - Lead-Based Paint Activities and Renovation
- IICRC Certified Firm
- OSHA - 30-hour General and/or Construction Industry Training Program
- FSRT - Fire & Smoke Damage Restoration Technician
- UFT - Upholstery & Fabric Cleaning Technician
- HST - Health and safety Technician
- CCT - Carpet Cleaning Technician
- ASD - Applied Structural Drying Technician
- ECTP - Employee Certification Training Program
- OSHA - 10-hour General and/or Construction Industry Training Program
- AMRT - Applied Microbial Remediation Technician
- RRT - Carpet Repair & Reinstallation Technician
- OCT - Odor Control Technician
- WRT - Water Damage Restoration Technician
Payment Info
The following cards are accepted:Affiliations
- Knoxville Claims Association
- Business Network International
- Smoky Mountain Vacation Lodging Association
- Morristown Area Chamber of Commerce
- Lakeway Area Association of Realtors
- Lakeway Area Association of Realtors
- Jefferson County Chamber of Commerce
- Sevierville Chamber of Commerce Member
What our
customers are saying
I was extremely pleased. As a distant owner it is very encouraging to have someone trustworthy dealing with these issues. He (David) sent photos, kept me informed and I could not have been more pleased. Our rental agent inspected the area on my behalf and said everything was as described to me by David.
You are all amazing! Talk about the cavalry coming – that’s how I felt when those green trucks turned into the drive. You brought my flooded little house from chaos to "Like it never even happened." All the family have been impressed with your work ethic, courtesy, thoroughness and promptness – and doing what you say when you say it will be done. Thank you, thank you for my rescue and putting my little house back just like new.
Everyone was amazing and super easy to work with. I left my house for work in a disaster zone from a small house fire and came home to clean and smelling amazing!!! Very quick and responsive. Extremely respectful of our personal belongings and packed things up so neat and organized. If I could rate them 20 starts I would because they totally deserve it!!
When our house flooded, we couldn’t believe our eyes! Thank you so much for the countless hours and extras you worked so hard on our home for us. You all were extremely professional, met our needs and went above and beyond. You worked around our lives and made us feel special. You are truly our hero! You are very appreciated. SERVPRO is lucky to have you. Thanks again for your tidy, neat wonderful job. We will tell others of SERVPRO.
All 10!!!!!
Thank you for the great job that your crew did for us and so quickly! I will recommend you to my neighbor in case of disaster!
Perfect 10!!! Would use SERVPRO of Sevier, Jefferson & Cocke Co. again.
"I have nothing but good, great and fabulous things to say about your service during our time with you all. Everyone made us feel so comfortable and the people who worked our job were FANTABULOUS!! Thanks for helping our family get things back to normal again.
Josh was very professional in his work manner. He was always prompt, very knowledgeable and answered all questions to our satisfaction.
I was extremely pleased. As a distant owner it is very encouraging to have someone trustworthy dealing with these issues. He (David) sent photos, kept me informed and I could not have been more pleased. Our rental agent inspected the area on my behalf and said everything was as described to me by David.
You are all amazing! Talk about the cavalry coming – that’s how I felt when those green trucks turned into the drive. You brought my flooded little house from chaos to "Like it never even happened." All the family have been impressed with your work ethic, courtesy, thoroughness and promptness – and doing what you say when you say it will be done. Thank you, thank you for my rescue and putting my little house back just like new.
Everyone was amazing and super easy to work with. I left my house for work in a disaster zone from a small house fire and came home to clean and smelling amazing!!! Very quick and responsive. Extremely respectful of our personal belongings and packed things up so neat and organized. If I could rate them 20 starts I would because they totally deserve it!!
When our house flooded, we couldn’t believe our eyes! Thank you so much for the countless hours and extras you worked so hard on our home for us. You all were extremely professional, met our needs and went above and beyond. You worked around our lives and made us feel special. You are truly our hero! You are very appreciated. SERVPRO is lucky to have you. Thanks again for your tidy, neat wonderful job. We will tell others of SERVPRO.
All 10!!!!!
Thank you for the great job that your crew did for us and so quickly! I will recommend you to my neighbor in case of disaster!
Perfect 10!!! Would use SERVPRO of Sevier, Jefferson & Cocke Co. again.
"I have nothing but good, great and fabulous things to say about your service during our time with you all. Everyone made us feel so comfortable and the people who worked our job were FANTABULOUS!! Thanks for helping our family get things back to normal again.
Josh was very professional in his work manner. He was always prompt, very knowledgeable and answered all questions to our satisfaction.