Meet Our Team
Here to Help® 24/7
SERVPRO of East Nashville, Madison, Goodlettsville
Travis Payne
Director of Estimation
Travis brings nearly 20 years of combined experience as an insurance adjuster and disaster restoration and construction estimator. His diverse construction background enables him to accurately scope and estimate projects ranging from water and fire losses to multi-million-dollar large loss and capital improvement projects.
With experience spanning both insurance and construction environments, Travis bridges technical estimating, coverage considerations, and client expectations. His expertise supports clear communication, accurate scoping, and effective execution across complex restoration projects.
Eduardo Gomez
Director of Operations, Large Loss
As Director of Operations for Commercial and Large Loss, Eduardo oversees complex restoration projects nationwide, ensuring clients receive tailored, high-quality solutions regardless of location or scope. His role focuses on coordinating logistics, assembling the right resources, and preparing teams to respond quickly and effectively to large-scale losses.
With nearly 12 years of experience in construction and five years with the SERVPRO family, he brings broad exposure to diverse project environments and delivery models. This experience enables him to anticipate challenges, maintain operational readiness, and guide teams through demanding restoration projects with confidence and consistency.
Josh Field
General Manager
Josh began his career with SERVPRO of Wilson County in 2018 as a Technician, quickly building a strong foundation in the restoration industry. Through dedication, leadership, and hands-on experience, he advanced into roles including Crew Chief, Production Manager, and Operations Manager, where he oversaw daily operations and ensured consistent, high-quality service delivery.
As SERVPRO of Wilson County expanded its capabilities, Josh transitioned to the Large Loss Team, spending approximately two years traveling nationwide to manage complex, large-scale restoration projects. This experience strengthened his expertise in project management, coordination, and client-focused solutions.
Josh now serves as General Manager, leading the team with a strong commitment to operational excellence, growth, and SERVPRO’s core values. Outside of work, he enjoys spending time with his wife, Tiffany, and their two daughters, Chloe and Avery.
Briana Tompkins
Sales Manager
Briana Tompkins has been a dedicated member of the SERVPRO team for nearly seven years. She began her career as a receptionist and dispatcher, quickly developing a strong understanding of daily operations and customer care. Through consistent performance and leadership, Briana advanced into management, overseeing the office team before stepping into leadership of the sales function.
In her current role as Sales Manager, Briana oversees sales operations while supporting company-wide compliance efforts to ensure SERVPRO standards are consistently met. She is known for her commitment to excellence, team development, and delivering reliable service to customers during their time of need.
What our
customers are saying
When it comes to water damage or a clean up you may need, Call SERVPRO! The employees are very informative and helpful. The Office staff was very persistant and made sure the crews communicated with me throughout the process of cleaning up my home. Great job SERVPRO!!
SERVPRO was very timely when I told them I needed work done quickly. They worked late Saturday night and then again early Sunday morning. The employees of this comany were very communicative, especially since I live out of state and they were work ing on my unit- letting themselves in and out...They let me know when they arrived and when they were done. This assured me my place had been locked up and keys were secure. "The crews are very friendly and professional group of guys!!"
The SERVPRO crews helped with my cleanup and I was very impressed. They were on time and professional. Thank you SERVPRO!
SERVPRO's team was prompt and worked quickly to get the water up at my house. Dalton was very patient and explained everything to me so I felt comfortable with what was going to happen going forward.
SERVPRO was a lifesaver! I had a water leak in my kitchen and Josh and Jamie came out and solved my problem. After the leak was stopped they dried my kitchen and cleaned up after themselves. They are true professionals!
Dalton and Kyler were easy to work with and knew exactly what they were doing. Grateful for the help with starting to get my home back.
Great service!
Professional
Overall satisfied.
About Us
Why SERVPRO of East Nashville/Madison/Goodlettsville?
SERVPRO of East Nashville/Madison/Goodlettsville understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
What We Do
SERVPRO of East Nashville/Madison/Goodlettsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of East Nashville/Madison/Goodlettsville can also mitigate mold and mildew from your home or business.
Our People
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of East Nashville/Madison/Goodlettsville.
Locally Owned and Operated
Mike and Katherine Isaacson are the owners of SERVPRO of East Nashville/Madison/Goodlettsville. They both have grown up and lived in Middle TN for more than 30 years. Our customers can rest assured knowing that SERVPRO of East Nashville/Madison/Goodlettsville is locally owned and operated by owners and managers that care about the community. SERVPRO of East Nashville/Madison/Goodlettsville strives to set a positive example of how a company should operate in the fire and water damage restoration industry. We value service, honesty, and mutual respect and strive to live these values each day.
Call Us Today if We Can Serve You
If you would like to schedule service for your home or business, please call today at 615-868-5324.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
