Meet Our Team

Director of Operations, Large Loss

As Director of Operations for Commercial and Large Loss, Eduardo oversees complex restoration projects nationwide, ensuring clients receive tailored, high-quality solutions regardless of location or scope. His role focuses on coordinating logistics, assembling the right resources, and preparing teams to respond quickly and effectively to large-scale losses.

With nearly 12 years of experience in construction and five years with the SERVPRO family, he brings broad exposure to diverse project environments and delivery models. This experience enables him to anticipate challenges, maintain operational readiness, and guide teams through demanding restoration projects with confidence and consistency.

General Manager

Josh began his career with SERVPRO of Wilson County in 2018 as a Technician, quickly building a strong foundation in the restoration industry. Through dedication, leadership, and hands-on experience, he advanced into roles including Crew Chief, Production Manager, and Operations Manager, where he oversaw daily operations and ensured consistent, high-quality service delivery.

As SERVPRO of Wilson County expanded its capabilities, Josh transitioned to the Large Loss Team, spending approximately two years traveling nationwide to manage complex, large-scale restoration projects. This experience strengthened his expertise in project management, coordination, and client-focused solutions.

Josh now serves as General Manager, leading the team with a strong commitment to operational excellence, growth, and SERVPRO’s core values. Outside of work, he enjoys spending time with his wife, Tiffany, and their two daughters, Chloe and Avery.

Director of Estimation

Travis brings nearly 20 years of combined experience as an insurance adjuster and disaster restoration and construction estimator. His diverse construction background enables him to accurately scope and estimate projects ranging from water and fire losses to multi-million-dollar large loss and capital improvement projects.

With experience spanning both insurance and construction environments, Travis bridges technical estimating, coverage considerations, and client expectations. His expertise supports clear communication, accurate scoping, and effective execution across complex restoration projects.

Sales Manager

Briana Tompkins has been a dedicated member of the SERVPRO team for nearly seven years. She began her career as a receptionist and dispatcher, quickly developing a strong understanding of daily operations and customer care. Through consistent performance and leadership, Briana advanced into management, overseeing the office team before stepping into leadership of the sales function.

In her current role as Sales Manager, Briana oversees sales operations while supporting company-wide compliance efforts to ensure SERVPRO standards are consistently met. She is known for her commitment to excellence, team development, and delivering reliable service to customers during their time of need.