Meet Our Team
Here to Help® 24/7
SERVPRO of Downtown Nashville / Team Isaacson
Eduardo Gomez
Director of Operations, Large Loss
As Director of Operations for Commercial and Large Loss, Eduardo oversees complex restoration projects nationwide, ensuring clients receive tailored, high-quality solutions regardless of location or scope. His role focuses on coordinating logistics, assembling the right resources, and preparing teams to respond quickly and effectively to large-scale losses.
With nearly 12 years of experience in construction and five years with the SERVPRO family, he brings broad exposure to diverse project environments and delivery models. This experience enables him to anticipate challenges, maintain operational readiness, and guide teams through demanding restoration projects with confidence and consistency.
Josh Field
General Manager
Josh began his career with SERVPRO of Wilson County in 2018 as a Technician, quickly building a strong foundation in the restoration industry. Through dedication, leadership, and hands-on experience, he advanced into roles including Crew Chief, Production Manager, and Operations Manager, where he oversaw daily operations and ensured consistent, high-quality service delivery.
As SERVPRO of Wilson County expanded its capabilities, Josh transitioned to the Large Loss Team, spending approximately two years traveling nationwide to manage complex, large-scale restoration projects. This experience strengthened his expertise in project management, coordination, and client-focused solutions.
Josh now serves as General Manager, leading the team with a strong commitment to operational excellence, growth, and SERVPRO’s core values. Outside of work, he enjoys spending time with his wife, Tiffany, and their two daughters, Chloe and Avery.
Travis Payne
Director of Estimation
Travis brings nearly 20 years of combined experience as an insurance adjuster and disaster restoration and construction estimator. His diverse construction background enables him to accurately scope and estimate projects ranging from water and fire losses to multi-million-dollar large loss and capital improvement projects.
With experience spanning both insurance and construction environments, Travis bridges technical estimating, coverage considerations, and client expectations. His expertise supports clear communication, accurate scoping, and effective execution across complex restoration projects.
Briana Tompkins
Sales Manager
Briana Tompkins has been a dedicated member of the SERVPRO team for nearly seven years. She began her career as a receptionist and dispatcher, quickly developing a strong understanding of daily operations and customer care. Through consistent performance and leadership, Briana advanced into management, overseeing the office team before stepping into leadership of the sales function.
In her current role as Sales Manager, Briana oversees sales operations while supporting company-wide compliance efforts to ensure SERVPRO standards are consistently met. She is known for her commitment to excellence, team development, and delivering reliable service to customers during their time of need.
What our
customers are saying
Cleanup process was easy with Charlie Freeman….awesome job!!!! Now will await recon department to look at build back. Thanks guys!!!
Raymond and Charlie and their teams (Frank and another gentlemen) were quick, efficient, and did a fantastic job.
Our school has been a very satisfied return customer. Each and every time they have provided strong, thorough and confident service. This time we were well served by the helpful hands of Charlie, DJ and Eli.
My elderly mother fell and cut her head. SERVPRO was able to help us remove the terribly stained carpet and replace!
Raymond, Tony, Louis, Fran, DJ, Ely did an amazing job! Thank you for quick response and outstanding customer service!
DJ and Eli were outstanding. Very polite, efficient, informative, and arrived in a timely manner. We have used SERVPRO several times Over 30 years and each time has been exceptional.
Chris, Conner, Chad, Charlie, Taylor, Ramon, and the rest of the crew! You have been awesome! Thanks for everything you have done for 715 Woodland!!!! Kim, Community Manager
DJ and Tony were professional and did a great job. My stinky old house smells much better! Thank you!
SERVPRO has been all over it for the Raines family! We have had a lot of water/roof problems this season and this is their 2nd time saving me!
About Us
Why SERVPRO of Downtown Nashville/Team Isaacson?
SERVPRO of Downtown Nashville/Team Isaacson understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
What We Do
SERVPRO of of Downtown Nashville/Team Isaacson specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of of Downtown Nashville/Team Isaacson can also mitigate mold and mildew from your home or business.
Our People
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of of Downtown Nashville/Team Isaacson.
Locally Owned and Operated
Mike and Katherine Isaacson are the owners of SERVPRO of of Downtown Nashville/Team Isaacson. They both have grown up and lived in Middle TN for more than 30 years. Our customers can rest assured knowing that SERVPRO of of Downtown Nashville/Team Isaacson is locally owned and operated by owners and managers that care about the community. SERVPRO of of Downtown Nashville/Team Isaacson strives to set a positive example of how a company should operate in the fire and water damage restoration industry. We value service, honesty, and mutual respect and strive to live these values each day.
Call Us Today if We Can Serve You
If you would like to schedule service for your home or business, please call today at 629-240-5299.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
