Meet Our Team
Here to Help® 24/7
SERVPRO of Southeast Portland
Silo Busca
Senior Project Manager
Silo is our General Manager of SERVPRO Southeast Portland. He has over 30 years experience in commercial and residential cleaning and restoration. Silo has the following IICRC certifications: Water Removal Technician (WTR), Applied Structural Drying Technician (ASD), and Applied Microbial Restoration Technician (AMRT)
Sebastian Bucsa
Accounts Project Manager
With nearly a decade of experience, Sebastian is a true jack-of-all-trades when it comes to SERVPRO. His expertise spans project management, commercial large loss, reconstruction, estimating, and job bidding. Sebastian takes great pride in his work and always strives to ensure customer satisfaction.
Miranda Polyakov
Marketing Support Coordinator
Miranda brings a wonderful energy with her to work every day. She supports our marketing efforts with creativity, enthusiasm, and attention to detail. Her positive attitude and team spirit make her a joy to work with and an important part of our continued growth.
Dominic Bucsa
Commercial Accounts Manager
Dominic oversees our commercial division, ensuring that every project—regardless of size or complexity—is managed with professionalism and precision. Having been introduced to the SERVPRO standards from an early age, he brings years of insight and a strong commitment to excellence.
Haley Hunter
Receptionist
As the newest member of our franchise, Haley has quickly become an integral part of the team, helping ensure the smooth operation of our office. Outside of work, she enjoys creative projects and journaling in her spare time.
Alana Fox
Office Coordinator
Alana is a dedicated, customer-focused professional who brings an outgoing and personable approach to her work. Outside of the office, she and her husband run their own comic book company, where she serves as the editor.
Ashly Turner
Lead Job File Coordinator
Ashly has been a dedicated member of our franchise for 8 years. She has helped manage jobs of all sizes and levels of complexity. When she’s not at work, Ashly enjoys spending quality time with her family and caring for her two daughters.
Summer Layng
Job File Coordinator
Summer is a valued addition to our team, bringing dedication and compassion to assisting customers in their time of need. Outside of work, she enjoys outdoor activities and spending quality time with her two dachshunds.
Juan Torres
Crew Chief
Juan is a long-time member of our team who is dedicated to providing the best service possible, no matter the challenge. He takes great pride in his work and is always committed to helping our customers. In his free time, Juan enjoys spending quality time with his family.
Maria Reyes
Contents Lead Technician
As our Contents Lead, Maria handles our customers’ personal belongings with the utmost care and attention. When she isn’t working, she enjoys listening to live music or spending relaxing time at home.
Karen Priscilla
Field Technician
Karen is an important part of our field operations team, known for her strong work ethic and dependable nature. She plays a key role in keeping projects running smoothly. When she’s not at work, Karen enjoys spending time with her daughter and doing nails as a creative outlet.
Chris Packer
Field Technician
As a Field Technician, Chris contributes to the success of our operations through his dependability and commitment to quality work. His professionalism and focus help ensure each project runs smoothly. In his free time, Chris enjoys fishing and being outside.
Marcos Cruz
Field Technician
Marcos is a dedicated member of our field operations team who takes pride in delivering quality work and helping customers when they need it most. His positive attitude and strong work ethic make him a valued part of our crew. Outside of work, Marcos enjoys spending time with family and relaxing after a job well done.
What our
customers are saying
They know their business. They repaired my water damage and it looked "Like it never even happened." They assisted in handling the insurance claim as well! Very happy!
Took a devestating situation and helped put us at ease. Explained step by step the process.
I’m sure you deal with this everyday but we don’t and you made us feel at ease, treated us with kit gloves Great people all the way around!
Thank you for all you did for us from dealing with our insurance, to always answering all of our many questions day or night you were always there.
I'd like to say how at ease these guys made me feel in a crisis. I really can't thank them enough for their patience and know how. I will be recommending them to family and friends!
I've worked with SERVPRO of Southeast Portland for years and they've been nothing but responsive and helpful. Dealing with other people's things can be complicated, but I always feel like they simply care for their customers. I'd recommend them to friends and family anytime.
I can't thank SERVPRO of Southeast Portland enough for all they did for me when my basement had water damage. They were there step by step to help me understand what was going on and answer an questions that came up. They also negotiated with my insurance so I didn't have to! Wonderful people and great service. Would highly recommend!
This company is amazing! Friendly staff, hard workers, very thorough, and they seem like they really care about their customers!
I've worked with a lot of contractors over the years and Merci and her team are one of the better ones. Very happy with the level of communication and they met all my expectations. Good service and great staff!
I would hire SERVPRO Southeast Portland again without any reservations. This is a company that truly puts the needs, preferences, and comfort of the customer foremost.
We had a water supply line in the second story wall burst on a Saturday evening during the snows in February. Several inches of water filled the finished basement with some of it pouring through electrical outlets. It was a rough day. SERVPRO was contacted. Silo called back quickly to schedule immediately to come out and assess despite the snow and the fact that it was Saturday night. He even offered to bring us coffee which demonstrated that he understands how people might be feeling when they require SERVPRO services. Overwhelmed is probably the word for it. He showed up, did his assessment, offered some much needed humor, and then gave us an idea of what to expect going forward. Very professional without being impersonal. And so far, he has been the only contractor/service person we've contacted who was willing or able to come out and help. If it weren't for him showing up, we'd still be overwhelmed, searching for any kind of relief. I look forward to continuing to work with Silo and his team as we try and resolve this unforeseen disaster.
About Us
SERVPRO of Southeast Portland is a woman-owned, family-operated franchise proudly serving the Portland community for nearly 10 years. We specialize in the cleanup and restoration of residential and commercial properties following fire, smoke, or water damage. Our certified team also provides expert mold remediation, general cleaning for homes and businesses, and specialized services such as crime scene and biohazard cleanup.
As proud members of SERVPRO’s Large Loss Response Team (LLRT), we have the training, experience, and resources to handle any size disaster—quickly, efficiently, and with the highest level of care. Every project we take on is performed with empathy and transparency, ensuring that our neighbors receive the quality service and peace of mind they deserve.
No matter what life throws your way, SERVPRO of Southeast Portland is here to help make it “Like it never even happened.”
