SERVPRO of Cheviot and Cleves Commercial Services

I have been dealing with a terrible flooding debacle with Home Depot. Their insurance company has been evasive and unclear about the process. ServPro took the time to explain everything to me clearly and visited the house quickly. They will def be my first call in the future

My situation was that while getting a new roof put on and after they had removed all the sheets of plywood, we got hit with a rain deluge. Servpro was hired to fix the damage. They came in and cleaned it all up, packed all my belongings and furniture into a POD that was kept in my driveway. They had to replace all my ceilings and repaint, shampoo carpet and replace all my ceiling fans and fixtures, bring all the furniture and boxes back into the house. The work they did was professionally done and they always kept in touch with my husband and I to let us know everything that was going on. My home looks better now than it ever did. I’m so thankful that the owner of this franchise was as conscientious and sympathetic to our needs as he was. He’s a true perfectionist and a man of honesty. He did above and beyond of what his job required to get my home back in shape. My husband and I are forever grateful for his help.

The team was thorough and extremely great at walking me through the process and what to expect. Would recommend them to anyone.

The entire team was outstanding from start to finish. We had a pipe break in our basement on Friday of a holiday weekend. They responded immediately and took care of the remediation process and coordinated the repair process accommodating our needs for a family party. They were incredibly professional, I can’t say enough good things about them. I will definitely use them again.

From Rick Davis, After our basement was flooded we were desperate. I had three different insurance adjusters telling me several different stories as to what would be covered. I subsequently call SERVPRO and contacted Chasity. She immediately assumed control of all the insurance issues relieving my frustration. Then she organized the massive clean of our basement and all the repairs. Chasity politely contacted us before each step of our restoration. We will be forever grateful to all the employees at SERVPRO for coming to our rescue during our time of need!

The crew from Servpro did a great job cleaning up our place after a recent storm left us with lots of water in the garage.

Restored flooded basement. Went to ServPro when insurance company’s preferred vendor would not return my calls for days. Estimator arrived on time and got paperwork to insurance within a day. After approval, work begin on schedule with minimal delay between various subcontractors. Crews were professional and unobtrusive, kept noise to a minimum. Accommodating when I asked for upgrades and deviations (at additional cost). Post construction clean up was especially nice. Corrected without complaint a few minor details pointed out at final walk through. Would definitely recommend and hire again.

I am so grateful to Servpro for their help in my sewer back up disaster in my home. They came within an hour notice and did a great job cleaning and sanitizing my basement! Brittany was the most professional person I have ever met!! They really were there when I needed them! I will always recommend them to anyone who suffers from a disaster to their place. They explained everything they did and were going to do. Very honest and fair company!!! Thanks Servpro for your Awesome help when I needed you!!!