Meet Our Team
All it takes is one call to SERVPRO of Buffalo / Tonawanda. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Production Leaders, team member at SERVPRO of Buffalo / Tonawanda]()
Production Leaders
SERVPRO of Buffalo-Tonawanda Production heroes are ready to help. Our production crews are highly trained and skilled. We help our customers during one of the most difficult times of their lives during a water or fire damage.
![Alison Shepard-Office Manager, team member at SERVPRO of Buffalo / Tonawanda]()
Alison Shepard-Office Manager
Alison Shepard has been with SERVPRO of BUFFALO-TONAWANDA for 7 years. Alison went to college for business management and is IICRC Water Certified. She is responsible and experienced with office procedures, overseeing daily office tasks, billing and scheduling jobs. Alison also has experience in the field estimating losses. In her free time Alison enjoys spending time with her husband camping, 4-wheeling, taking long motorcycle rides into the sunset and relaxing with her 2 dogs. She adores her time with her 2 children and especially loves spoiling her granddaughter.
![Jennifer Sullivan-Owner, team member at SERVPRO of Buffalo / Tonawanda]()
Jennifer Sullivan-Owner
Jennifer Sullivan/Owner
Jennifer has been in the business practically since the year she was born in 1972 when her parents Bill and Pat Sullivan bought into the franchise. During her teenage years she would assist with answering phones and helping in the field with cleaning of water and fire damaged properties. After high school Jennifer ventured off to college to study nursing. After 2½ years, Jennifer decided nursing wasn’t for her. Her father joked and said, “Welcome back to the business." Jennifer gladly accepted and has been full time with SERVPRO for 26 years. Since 2001 Jennifer has been managing the overall operations in the business. She is IICRC certificated in WTR (water), ASD (applied structural drying), Lead Certified, New York State certified in Mold Remediation and trained in subrogation. She dedicates many hours into the business being a HERO to others in need. When the daily tasks of SERVPRO ends, Jennifer enjoys her family by going camping, swimming, relaxing, drawing, making crafts with her daughter Ashley and learning more about her world (autism). She also spends many hours advocating for autism and pediatric cancer awareness.
![Our SERVPRO Heroes, team member at SERVPRO of Buffalo / Tonawanda]()
Our SERVPRO Heroes
This is a photo of our staff.
From left to right is: Jeff K, Jeff T, James, Terry (production manager), Andrew, Matt, Ben, Jamison (production manager), Bill (owner), Patricia (owner), Karen, Alison (office manager), Jennifer (owner) and Geoff (general manager).
All of our SERVPRO Heroes are dedicated to helping you in your time of need.
SERVPRO of Buffalo-Tonawanda is a trusted leader in the restoration industry, and our highly trained technicians provide 24-hour emergency service. We’re dedicated to responding faster to any size disaster with the training, equipment, and experience to respond to your restoration or cleaning needs. 24-Hour Emergency Service
Family Operated and Serving Buffalo for over 45 years!
What our
customers are saying
In the latter part of July, we had a water problem caused by the upstairs tenant. We called Servpro for service. We immediately received an appointment and the service person was on time. I explained what happened and he told me step by step how he was going to resolve our issue. The mess was minimum and he cleaned up immediately after setting up his equipment. Three days later, another person came out to check on the progress and said we needed one more day to dry out the floor. The next day we received a call, Servpro wanted to check the progress, I gave a time, and they were sitting outside waiting for the appointed time. The gentlemen were polite and professional. If you want a company that is true to their word, Servpro is the way to go. Thank you Servpro, a job well done.
The guys were quick cleaned up nicely made the situation better for us
these boys worked there butts off to get the water out of the basement and dry the place up. lots of moving equipment around
I called ServPro for an emergency roof repair recently and talked to a woman named Alison on the phone who was incredibly kind and helpful! Since it was closing time around the end of the day she advised that the soonest someone could arrive was the following day (which was expected). She told me she would work her hardest to squeeze me in an already-packed day with one of her estimators. She called me back the following morning to advise what time the estimator could be there based on his route and followed up again later in the day via phone call. We ended up using another local roofer to help us but Alison was so professional, sweet, helpful, and very communicative! If we ever need contractor services in WNY, I will happily call ServPro back just because the customer service was phenomenal. Thank you Alison!
Excellent service, techs and project manager all very professional!
We had a sewer backup in to the Dentist office where I work. Allison and her crew were quick, professional, efficient, and thorough. We needed this cleaned up ASAP and they got us back up and running in no time
Experiencing a fire in your home is quite the trauma producing situation. The Team at Servpro made my experience better. They uplifted my spirits everyday with their genuine concern for me , my well being , my schedule and my animals ! I highly recommend this company for all your emergency and restoration needs !
John and Matt came out to do some work for us after we experienced some flooding. They were very friendly and professional. They made sure to clearly explain every step to us without ever making us feel like they were talking down to us. They were very patient and took the time to answer any questions we had. They were very flexible around our schedule. They cleaned up every bit of mess and debris from their job. We were very impressed with the services provided and would absolutely use them in the future or recommend them to a friend or family member.
I came home from work to find my basement full of water. I called Servpro and they referred me to a plumber who replaced my sump pump. After it was fixed, Servpro arrived and explained that the carpet/pad had to come out. They explained they were follow the guidelines because there is bacteria and containments in the water that could make you get sick. My antique furniture left several stains on the carpet. Servpro used the utmost care and moved the furniture into a dry location. The team was very caring, professional and provided amazing service. Very satisfied and felt safe.
About Us
Since 1972 SERVPRO of Buffalo-Tonawanda is and has been a family operated business serving the communities in Western NY. Bill Sullivan was a manager at the Buffalo Currier Express Newspaper and when he was told the newspaper was folding, he started searching for a new job. He started looking around and discovered SERVPRO. Bill Sullivan was interested in helping others out and investigated purchasing a SERVPRO franchise. Bill took a chance and borrowed money from relatives, and he purchased his first franchise. Being dedicated to his family and his new SERVPRO business he had to have 2 jobs at the same time in order to pay the employees at SERVPRO of Buffalo-Tonawanda. His dedication paid off as he purchased additional franchises building up our reputation in the Buffalo area. Currently his daughter Jennifer Sullivan has taking over the ownership role and handles the operation along with a dedicated team. Jennifer has been in the family business since birth. At 13 years old she would assist with performing small tasks by answering the phone, assisting with payroll and would go out with her father on small cleaning projects. This continued until the college years. Jennifer attending college to become a nurse and decided nursing wasn’t for her. Having the passion to help others she went back into the SERVPRO of Buffalo-Tonawanda family business and has been helping others for 26 years. In her time away from the business, she advocates for autism, pediatric cancer awareness and is on the family council for PTEN awareness while supporting her daughter who courageously overcomes all these obstacles.
SERVPRO of Buffalo-Tonawanda is very active in the community supporting the Red Cross, local chamber events, Summits walk for autism, Danceability, catholic charities and many other groups.
For 50 years we have been taking pride in aiding our customers who are under stress dealing with a water or fire damage in their home. We understand your needs; we have the compassion and we will walk you through every step to get back to your normal.