I had a wonderful experience with ServPro during what was, for me, a very stressful water mitigation situation. Vidal truly stood out. He is an incredibly hard worker and a perfectionist in the very best sense of the word. He was careful, thorough, and clearly took pride in doing everything correctly rather than simply getting through the job. He also did a great job explaining what he was doing and why, which helped me understand the process and feel much more comfortable with what was happening in my home. What I appreciated most, though, was Vidal himself. He was friendly, patient, reassuring, and kind. I was extremely stressed by the situation, and he had a wonderful way of calming me down while still staying focused on the work. That combination of skill, work ethic, attention to detail, and genuine concern for the homeowner really stood out to me. I also want to recognize Jordan, Vidal’s supervisor. She was responsive, professional, and supportive throughout the process, and it is clear that she values doing things the right way and supports a high standard of work. Stephanie in the office was also incredibly helpful. In fact, every person I dealt with at ServPro was helpful and professional, including the assistant who worked with Vidal, whose name unfortunately escapes me. My experience with ServPro’s remediation team was so positive that it made me want to hire ServPro’s construction team to handle the build-back of my bathroom as well. That says a great deal about the confidence this team gave me in the company. I am very grateful to ServPro, and especially to Vidal. He made a difficult and stressful situation much easier to get through, and I would recommend him very highly.
