I had a wonderful experience with ServPro during what was, for me, a very stressful water mitigation situation. Vidal truly stood out. He is an incredibly hard worker and a perfectionist in the very best sense of the word. He was careful, thorough, and clearly took pride in doing everything correctly rather than simply getting through the job. He also did a great job explaining what he was doing and why, which helped me understand the process and feel much more comfortable with what was happening in my home. What I appreciated most, though, was Vidal himself. He was friendly, patient, reassuring, and kind. I was extremely stressed by the situation, and he had a wonderful way of calming me down while still staying focused on the work. That combination of skill, work ethic, attention to detail, and genuine concern for the homeowner really stood out to me. I also want to recognize Jordan, Vidal’s supervisor. She was responsive, professional, and supportive throughout the process, and it is clear that she values doing things the right way and supports a high standard of work. Stephanie in the office was also incredibly helpful. In fact, every person I dealt with at ServPro was helpful and professional, including the assistant who worked with Vidal, whose name unfortunately escapes me. My experience with ServPro’s remediation team was so positive that it made me want to hire ServPro’s construction team to handle the build-back of my bathroom as well. That says a great deal about the confidence this team gave me in the company. I am very grateful to ServPro, and especially to Vidal. He made a difficult and stressful situation much easier to get through, and I would recommend him very highly.

Great experience with ServPro South ABQ. From initial coordination with Amy to Vidal doing a small demo in my home and Miguel finalizing the job with restoration and carpet cleaning. All around great communication, timeliness, and completion of my service request. Additionally, my options for the job were explained with honesty and expert advice. I would definitely use ServPro South ABQ again. Thank you!

Carlos went above and beyond to fix my issue. He was very attentive and exceeded my expectations! Definitely recommend and happy with his help!

Chris and Vidal are 5 stars plus and very nice people! They transformed my floors! My sad looking tile kitchen floor and even sadder looking carpeted living room now make me smile.

Devin and Emillio did a great job! Removed carpet & padding from house, cleaned floor of debris, used an enzymatic cleaner and anti-microbial to clean the concrete of dog urine, they even came back a week later to hit it again making certain that the odors were gone. They effectively communicated with me as to their arrival/departure times, as well as to the process they would be going through to clean and deodorize the concrete flooring. I am very pleased with the work, and would recommend Servpro as well as Devin and Emillio for any future cleanup/remediation work!

The team at Servpro of South Albuquerque was fantastic! They were prompt, professional, and courteous. They explained the process from start to finish and were very thorough.

Tonya and her team were outstanding from start to finish after our flood. They handled the flood restoration efficiently and professionally, and then guided us through a complete rebuild with clear communication, solid timelines, and great attention to detail. Tonya was responsive and truly cared about getting everything done right. Amy kept the project organized and on track, answered questions quickly, and made the entire process far less stressful. Justin, Victor, Lopez, Miguel, Jose and Luis were excellent to work with, respectful, knowledgeable, and consistently helpful on-site. We’re extremely happy with the final results and grateful for how smoothly they managed a difficult situation. Highly recommend.

I am more than happy with the carpet water removal services of ServPro of South Albuquerque. They were very professional and really appreciate how friendly the customer service is. In addition, they are fast and flexible removing water damage. The speed of service I was more than happy with. The reliability of ServPro is more than exceptional. They are very fast with the water extraction process and also flexible with scheduling when you have a specific time and day in mind. I was happy with the value of the water damage service. It is hard to find a company who are not only flexible and professional but also have friendly and great customer service and willing to work with you and answer all your questions. Thank you ServPro of South Albuquerque!