Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of South Mecklenburg County

Our Google Reviews
(704) 840-6112
4.9
(95 reviews)

Service Areas

Charlotte, NC | Matthews, NC | Pineville, NC | Ballantyne, NC | Blakeney, NC | Piper Glen Estates, NC | Providence Plantation, NC

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of South Mecklenburg County we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

I called SERVPRO to hire someone to diagnose water damage at my house. The agent picked up immediately, since it was an emergency on a weekend, I was pleasantly surprised. The inspection was free and they accommodated my schedule. Although I didn't end up using the service, they were very helpful and provided me with all of the information I needed to make a decision. Will be calling them back for sure!

Jon
Charlotte

If you are contacting this business, you’re probably having something bad happening at your house. And at SERVPRO, my experience was as if they knew what may be on my mind, anticipated my needs, communicated clearly as to what was going to take place, accommodated above and beyond where they could; and made themselves available for questions. I would 100% do business again with SERVPRO and only recommend businesses that are legit, specifically from a service standpoint. Annemarie is the bomb, and her crew that worked with me, each of them from the initial consult guys, to the demo guys, to the team that checked in on us regularly...y’all do work that matters. Thanks. Big thanks.

Patrick
Charlotte

Jim and Annemarie were incredibly honest and friendly when they arrived. They went above and beyond to help fix the problems we reviewed. You can trust them to do the right thing! I wouldn’t call anyone else!


 

Zach
Charlotte

If you are reading this you likely have an urgent issue at hand so go ahead and dial their number while you read..... and here’s why.

Although I have owned and managed multiple buildings, homes and rentals over the last 30 years and have had my share of “issues”.
Most recently however, I have had two instances of significant water damage at my personal residence. I was fortunate to find these guys close by and have used them both times. I can’t say enough about my positive experience with this ENTIRE team.

The owners, Jim and AnnMarie, operate with a level of integrity and service excellence that I’ve found painfully missing from competitors.

The technicians are knowledgeable, attentive and extremely focused on assuring you can live,  breathe and function as best as possible during your disruption. The team will keep you informed, keep their promises and help you navigate best options for your individual situation. They truly go above and beyond at every opportunity to do so.

I’ve recommended them to my parents, neighbors, friends and associates and am recommending them to you too!

If you went ahead and dialed them when you started reading, they are probably already on the way!

Sharon S.
Charlotte

I recently hired SERVPRO of South Mecklenburg County to handle water damage in my home.

My first contact was with Annemarie at the SERVPRO Office and I was impressed as to how personable she was and knowledgeable in answering my questions.  She got me on the schedule almost immediately so there was no wait.  She is the kind of employee who goes the extra mile.

When Ryan, Norman, Sebastian and Jim (of SERVPRO) arrived at my home to do the water mitigation work, they were pleasant, professional and informative.  They took charge and got the work done in a timely manner and I had complete confidence in them.

Not only would I recommend this company; I commend them on hiring really good people who represent the company in an exceptional way.  It was a pleasure to work with all of them.

WLM
Charlotte

At 6:30pm on Friday night, discovered that my water heater had split leaking 80 gallons of water into the basement. Jacob arrived about 45 min after calling and began the process to assess the extend of water damage. Mike and Jayden arrived shortly after and began the process of extracting water and removing the wet carpet and padding. They setup fans and equipment to dry the remaining moisture. All 3 worked quickly, are very polite and professional. Very thankful that they responded so quickly. Many thanks!

K.R.
Charlotte

Jim and Annemarie were incredibly honest and friendly when they arrives. They went above and beyond to help fix the problems we reviewed. You can trust them to do the right thing! I wouldn't call anyone else!

Zach S.
Charlotte

They rate a 10 STAR rating! They stand "Head and Shoulders" over their competitors. During their inspection, they found water and moisture in 2 walls. Sections of 2 walls (2 rooms) and flooring in a bathroom were removed. Specialize equipment was used to dry out the walls.
They responded quickly, explained what they would do and were reasonably priced,
Not only were they professional and courteous, but they made sure we were pleased with the results.
It is hard to find good service people in any industry. Make sure you put this company on your "Best of the Best" list!!!
This is the second time we have used them.
They are exactly who you need when an emergency occurs.

Kenneth
Charlotte

We wanted to say thanks for a job well done and how pleased we are with the entire SERVPRO team that worked on the water issue in our home. As a lead team member, Ryan was exceptional having paid attention to every detail and going that extra yard to ensure us that all work was on course. Both Chris and Jim were excellent as well, and the entire team was dedicated in their role, checking on progress each day until the situation was totally eradicated.

Diane
Charlotte

I called SERVPRO to hire someone to diagnose water damage at my house. The agent picked up immediately, since it was an emergency on a weekend, I was pleasantly surprised. The inspection was free and they accommodated my schedule. Although I didn't end up using the service, they were very helpful and provided me with all of the information I needed to make a decision. Will be calling them back for sure!

Jon
Charlotte

If you are contacting this business, you’re probably having something bad happening at your house. And at SERVPRO, my experience was as if they knew what may be on my mind, anticipated my needs, communicated clearly as to what was going to take place, accommodated above and beyond where they could; and made themselves available for questions. I would 100% do business again with SERVPRO and only recommend businesses that are legit, specifically from a service standpoint. Annemarie is the bomb, and her crew that worked with me, each of them from the initial consult guys, to the demo guys, to the team that checked in on us regularly...y’all do work that matters. Thanks. Big thanks.

Patrick
Charlotte

Jim and Annemarie were incredibly honest and friendly when they arrived. They went above and beyond to help fix the problems we reviewed. You can trust them to do the right thing! I wouldn’t call anyone else!


 

Zach
Charlotte

If you are reading this you likely have an urgent issue at hand so go ahead and dial their number while you read..... and here’s why.

Although I have owned and managed multiple buildings, homes and rentals over the last 30 years and have had my share of “issues”.
Most recently however, I have had two instances of significant water damage at my personal residence. I was fortunate to find these guys close by and have used them both times. I can’t say enough about my positive experience with this ENTIRE team.

The owners, Jim and AnnMarie, operate with a level of integrity and service excellence that I’ve found painfully missing from competitors.

The technicians are knowledgeable, attentive and extremely focused on assuring you can live,  breathe and function as best as possible during your disruption. The team will keep you informed, keep their promises and help you navigate best options for your individual situation. They truly go above and beyond at every opportunity to do so.

I’ve recommended them to my parents, neighbors, friends and associates and am recommending them to you too!

If you went ahead and dialed them when you started reading, they are probably already on the way!

Sharon S.
Charlotte

I recently hired SERVPRO of South Mecklenburg County to handle water damage in my home.

My first contact was with Annemarie at the SERVPRO Office and I was impressed as to how personable she was and knowledgeable in answering my questions.  She got me on the schedule almost immediately so there was no wait.  She is the kind of employee who goes the extra mile.

When Ryan, Norman, Sebastian and Jim (of SERVPRO) arrived at my home to do the water mitigation work, they were pleasant, professional and informative.  They took charge and got the work done in a timely manner and I had complete confidence in them.

Not only would I recommend this company; I commend them on hiring really good people who represent the company in an exceptional way.  It was a pleasure to work with all of them.

WLM
Charlotte

At 6:30pm on Friday night, discovered that my water heater had split leaking 80 gallons of water into the basement. Jacob arrived about 45 min after calling and began the process to assess the extend of water damage. Mike and Jayden arrived shortly after and began the process of extracting water and removing the wet carpet and padding. They setup fans and equipment to dry the remaining moisture. All 3 worked quickly, are very polite and professional. Very thankful that they responded so quickly. Many thanks!

K.R.
Charlotte

Jim and Annemarie were incredibly honest and friendly when they arrives. They went above and beyond to help fix the problems we reviewed. You can trust them to do the right thing! I wouldn't call anyone else!

Zach S.
Charlotte

They rate a 10 STAR rating! They stand "Head and Shoulders" over their competitors. During their inspection, they found water and moisture in 2 walls. Sections of 2 walls (2 rooms) and flooring in a bathroom were removed. Specialize equipment was used to dry out the walls.
They responded quickly, explained what they would do and were reasonably priced,
Not only were they professional and courteous, but they made sure we were pleased with the results.
It is hard to find good service people in any industry. Make sure you put this company on your "Best of the Best" list!!!
This is the second time we have used them.
They are exactly who you need when an emergency occurs.

Kenneth
Charlotte

We wanted to say thanks for a job well done and how pleased we are with the entire SERVPRO team that worked on the water issue in our home. As a lead team member, Ryan was exceptional having paid attention to every detail and going that extra yard to ensure us that all work was on course. Both Chris and Jim were excellent as well, and the entire team was dedicated in their role, checking on progress each day until the situation was totally eradicated.

Diane
Charlotte

About Us

SERVPRO of South Mecklenburg County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of South Mecklenburg County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of South Mecklenburg County can also mitigate mold from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our team is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of South Mecklenburg County.

Our owners, Brian and Bruce Bowen, have dedicated decades to building our locally based restoration team to be a reputable and respected service provider in the Charlotte area. We are a trusted name for restoration, remediation, reconstruction, mitigation, and premier cleaning throughout the communities that we serve. Our professionals have over a century of combined restoration experience, giving each member of our team a unique and professional approach to every project we undertake to exceed the expectations of the customers we serve.


If you would like to schedule service for your home or business, please call today!

Brian H. & Bruce H. Bowen
Brian H. & Bruce H. Bowen
Owners of SERVPRO of South Mecklenburg County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.