A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Northeast Charlotte

Our Google Reviews
(704) 596-9700
4.9
(354 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What Our

Customers Are Saying

I went away on vacation and noticed my toilet had been overflowing when I returned. I called SERVPRO corporate and later received a call from Winston. A team came right out and stated working on my bathroom.  They worked neatly and quickly. KEEP UP THE GOOD WORK 

Kiarra
Charlotte

SERVPRO of North Central Mecklenburg County has been great. I never knew what a great company SERVPRO was. Last week I was able to go to a training and meet with other SERVPRO franchises. We are all different, but we are all one. One Team! It was great to learn new things, and to speak with others that do the same work as I do. To hear other experiences and what I can do to be more effective in my office. SERVPRO prides itself in customer service, but I also like how important outreach is to the franchises as well. Glad to be a part of a wonderful working environment.

Nichole S
Concord

SERVPRO is awesome. I needed some general cleaning and to get my house pressure washed and boy did I call the right company. It wasn't a lot of work, but they did an excellent job and were quick to get to my house. 

Charles
Charlotte

SERVPRO of North Central Mecklenburg County provided good services for my house during my water loss. I had some issues with insurance for my repairs that caused some issues with my job, but Nichole stepped in. Nichole provided great customer services, responded to text, and calls promptly and if I needed her to come out to my house she was there. 

Lisa
Huntersville

I had some mold damage in my bathroom. I called SERVPRO and they were great. The technician that came out called ahead and was so polite. After cleaning up the mold the technician shared with me how the company also does repairs. I chose SERVPRO for repairs. It did take some time, but I can't complain. My bathroom looks amazing. When I go take a shower I almost forget I am in my home. Need some work done? You should give these guys a try. THANKS SERVPRO 

Natalie
Huntersville

Not sure who I should relay this message to but very impressed with Taylor and his communication and follow through on everything today. He touched base on the way out, while he was there, and once he completed the job for a run down. He also was super flexible with our request to move the job from Wednesday as originally planned to today. As a homeowner from afar, that communication and flexibility is GREATLY appreciated. So, in essence, job well done so far!

Alrighty, I think that’s got it covered for now. Again, thank you to you and your team. Keep up the great work! Enjoy your weekend!

Candice
Charlotte

What a wonderful company. The company came out in the middle of the night to board up my home after the fire. Once day break they were back to get to work and make my house home again. I will most definitely use you again and tell my family and friends. Thank you so much.

Louise
Charlotte

The crew came out after we had some water damage from leaking pipes...Mr. Green was the technician...from something that had me stressed out never having dealt with this before...he walked me through the process, work was finished in timely manner and my bedroom n bathroom look as good as new...highly recommend and would use them again...

Neilson
Charlotte

I was really impressed with the professionalism of SERVPRO. James and his team did a wonderful job restoring my kitchen after a fire. My kitchen looks better now than when I moved in!

Bowman
Charlotte

About Us

SERVPRO of North Central Mecklenburg County understands the stress and worry that comes with fire or water damage and the disruptions it causes your life, home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of North Central Mecklenburg County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of North Central Mecklenburg County can also mitigate mold and mildew from your home or business.

Our staff is highly trained property in damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of North Central Mecklenburg County. The team works 24/7/365 to meet the disaster restoration needs of our customers.

If you would like to schedule service for your home or business, please call today!

We're a local family owned franchise. We started small but took every job and treated our customers with empathy, respect, and passion. Our Franchise  strives for EXCELLANCE. Our IICRC-Certified restoration technicians can handle emergencies of any size or severity. Our team services the metro Mecklenburg county area. The owner, Wes Tyson was born in Charlotte and attended Charlotte Mecklenburg schools.  Wes is married to Michelle Tyson and has raised there two children, Will and Leah in Charlotte.

Our Employees

Our mission is to develop a team of knowledeable professionals with compassion for people who focus on excellent service, fairness and quick response. This simple concept has driven our growth and we believe will continue to do so for years to come. Our employees are uniformed, background checked, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and our Crew Chiefs are Certified Technicians.

Our Services

Our local services include commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, COVID -19 sanitization,  deodorizing and much more.

We are a preferred vendor for most insurance companies.  CALL NOW to schedule a FREE Estimate

William Wesley Tyson Jr.
William Wesley Tyson Jr.
Owner of SERVPRO of Northeast Charlotte

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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