Emergency Water Extraction & Structural Drying Services

  • The #1 Choice in Cleanup and Restoration* 
  • 24/7 Emergency Water Removal 
  • Advanced Water Inspection, Extraction, and Drying Equipment 
  • Residential and Commercial Water Damage Restoration Near You

Here to Help® 24/7

SERVPRO of North Rowan County / Salisbury
Our Google Reviews
(704) 925-1019
4.9
(39 reviews)

Trusted Water Extraction and Structural Drying Specialists

From a small pipe leak to catastrophic flooding, water can damage the foundation, floors, and walls of your home or business, not to mention the belongings inside. And mold growth can begin in a couple days.   

There’s not a minute to lose. Quick response can keep a bad, potentially hazardous situation from getting worse. At SERVPRO, water extraction (also known as water removal) is a key part of our water damage restoration process. Using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water.  

From there, structural drying begins. Using the latest drying systems, from targeted heat to controlled airflow, we’ll make sure your property is dried to the industry standard to maintain structural stability and avoid further damage.

Why Water Extraction and Structural Drying?

Water extraction is exactly what it sounds like: removing excess water from your home or business after a water emergency like a flood, leak, or backup. Structural drying removes any excess, hidden moisture that has been absorbed by structural components throughout the home.  Water extraction and structural drying are essential to:

SERV1429_L1sp_Icons_Light_Mold.svg

Prevent Mold Growth

Mold can start growing in just 24 to 48 hours. Once that growth begins, spores can spread quickly, leading to health risks and expensive cleanup and restoration.

SERV1429_L1sp_Icons_Light_Construction.svg

Minimize Structural Damage

Standing water can weaken the structural integrity of your home or business. This can make your floors, walls, and ceilings warp, deteriorate, and even collapse. Structural repairs can be extremely expensive and disruptive.

SERV1429_L1sp_Icons_Dark_Vandalism_Graffiti.svg

Prevent Odors

Thoroughly drying your home after water damage will reduce the chances of unhealthy mold and mildew, along with the persistent musty smells that come with them. 

SERV1429_L1sp_Icons_Light_Document_Restoration.svg

Preserve Your Belongings

After a water-related event, your furniture, electronics, valuables, and important papers can be damaged or ruined. It’s important to get the contents of your home out of harm’s way.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process  

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.    

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.    

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
39 Reviews
4.9
Leave Us A Review
DJ Dunn
about 1 month ago

Grant and his team were very timely and efficient. They cleaned everything thoroughly. In a house with 3 children and two dogs his team acted with professionalism flawlessly! Grant I elite in his work ethic and professionalism and so is his team

Jon Palmer
10 months ago

We needed a very specific service and did not know where to turn when someone recommended we reach out to ServPro - so let me be as direct as possible so that anyone else in this situation will hopefully find this review. This was a suicide cleanup. Every person with which I interacted from ServPro - Ally, Savannah and Aaron on the administrative side; and Alfredo, Grant and Andrae on site, were exceptional. They were immediate, kind and compassionate, and professional. Grant and Andrae were very conscientious and respectful, and did a wonderful job. Thank you all for what you do, and for helping us in a very stressful situation.

Jason Warden
11 months ago

Quick response. Grant and Jorge were great! They took great care to not do any damage and it's clear they take pride in their work.

Michael Cobb
12 months ago

I made an emergency call around 9 pm to Servepro for water dripping from dining room ceiling. They were there within the hour and immediately went to work setting up the dryers and humidifiers. A couple of days later they then removed the damaged ceiling and floor in the upstairs bathroom and continued with the drying process. Within the week all mitigation was completed, ready for restoration. Considering the circumstances, it was a great customer service experience.

Jim Praechtl
about 1 year ago

On Friday the 19th of September we were hit with an emergency due to a ruptured water line in our home. We were out of the house when it ruptured and luckily we weren't gone too long and were able to stop the flow of water before it caused even more damage. My first call upon discovering the ponding water in our great room was to Servpro. They walked me through getting a claim started with our insurance company while the crew assigned to our disaster was gearing up to arrive. Upon arrival Grant and Jorge were upbeat, they explained what was going to happen and the next steps. We had a conference call with our insurance adjuster and once it was cleared by him to proceed these two went to work drying out the room and tearing out our existing floor. They were here well into Friday night before they left. Watching them and interacting with them was a great experience. They were very knowledgeable and technically savvy. What followed the next day was the arrival of Alfredo who monitored moisture levels and continued the great communication throughout the weekend and Monday. As specific areas began getting to the proper dryness, fans and dehumidifiers were removed, small tear outs began and cabinet removals took place. These three gentlemen were as professional and courteous as we could have ever hoped for. They were great at their work, very respectful, and diligent. We would have them in our home again anytime. If you ever have to deal with a disaster in your home that you immediately know is more than you can handle on your own don't hesitate to bring Grant, Alfredo, and Jorge along with the Servpro know-how and their highly advanced approach to solving your problem into your home. Our journey isn't over yet, but it's been made a lot easier to deal with because of these gentlemen and Servpro.

Susan Penninger
about 1 year ago

Great service!!

Steven Colwell
about 1 year ago

Alfredo and Grant did a great job dealing with our recent water leak. Very professional, on time with attention to detail. Nice work!!

Debbie C
about 1 year ago

A great big Thank You to our ServPro technician, Alfredo. Alfredo came to the house and, conducted a thorough investigation of the water damage. He then explained his plan for remediation. When we asked questions, Alfredo was clear and concise. Alfredo explained what he was doing every step of the way! I appreciate his thoroughness.

Sachi Watsen
about 1 year ago

ServePro has AMAZING TECHNICIANS. Not only are they professional, but they are also polite, patient, and kind. Alfredo, the main tech working on our home, became part of the team. He worked with us and our needs. He made personal recommendations, went above and beyond to accommodate our budget, and made sure we were in the loop. He was extremely responsive to our texts and calls, he worked with our schedule, and he was always on time, and also willing to come back if we needed something extra done. Working with him was absolutely seamless and delightful. This person is who you want in your home when an emergency is happening. I cannot express enough how amazing it was to have him taking care of our home. Alfredo, we owe you cookies!

SERVPRO Water Extraction & Structural Drying Knowledge Center

What equipment does SERVPRO use for water extraction?

When it comes to water extraction, SERVPRO technicians have both the very latest and the tried-and-true at their disposal: 

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation. 
  • Infrared cameras find “hidden” water behind walls and ceilings. 
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal. 
After water damage, how long does it take for mold to grow?

It’s important to begin water extraction and drying immediately, since mold growth can begin just 24-48 hours after water was introduced to your home.

What’s a sump pump and what does it do?

A sump pump is a mechanical pump, often placed in a basement or crawlspace, to remove water as it accumulates in a sump pit. As the water level rises, it trips a float switch, turns on the pump, and sends the excess water away from the structure. Sump pumps help keep your basement dry and protect your home from water damage.

How long does water extraction take?

In most residential cases, water extraction takes one to three days. It depends on factors such as: 

  • The water source 
  • The amount of water 
  • How much of the home is affected 
  • Affected materials in the home like carpet, furniture, and drywall
What drying equipment does SERVPRO use?

SERVPRO technicians use industrial-grade dehumidifiers to help prevent secondary water damage like swelling and warping of floors, walls, and furniture. They use high-speed air movers to create airflow across walls, carpets, pads, and furniture, in order to accelerate the evaporation of moisture. Moisture mapping is also used to locate hidden areas that need drying. 

After water removal, how long does it take to dry out a home?

The drying process begins after standing water is removed. Drying typically takes three days to a week. But it can take longer, depending on:  

  • Type of material: wood, drywall, and other porous materials soak up more moisture and take longer to dry.  
  • Humidity levels: the higher the humidity, the longer the drying time.  
  • Saturation level: If the home is heavily saturated, drying will take longer (giving mold a chance to grow).  
Is structural drying needed after a small leak?

The amount of water you see may not be the entire picture. What’s important is not just the amount, but where the water went. A small amount of water that enters a wall, cabinetry, or flooring is often harder to detect and completely dry. Over time, that small amount of moisture can weaken the supporting materials in your home.

Should I open my windows to help with structural drying?

When the outside air is too humid, or the property needs to be kept secure, it’s best to keep the windows closed. In the case of a more humid area, such as Florida, opening windows might increase the drying time. 

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test