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Storm Damage Repair Services
24/7 Emergency Storm Service
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Storm Restoration
- Highly-Trained Storm and Flood Damage Cleanup
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
SERVPRO of Catawba County West
Service Areas
Residential Storm Damage Restoration
Nobody really expects to have storm damage, but it happens more often than we think, usually leaving home and business owners with a mess. Fortunately, SERVPRO of Catawba County West is always here to step in and make it "Like it never even happened." It doesn't matter what kind of storm you encounter—whether it's a thunderstorm or the effects of a hurricane—our skilled technicians can be quickly deployed anywhere in the Hickory, NC area to assist with storm and flood cleanup and restoration. We utilize specialized equipment and techniques to quickly and efficiently restore your home or business to its preloss state.
SERVPRO of Catawba County West is also a certified Large Loss Response Team, which means we have the size and capabilities to handle significant damages. As a result, we have years of experience cleaning up after major storm events, such as Hurricane Florence, Superstorm Sandy, the floodings of Chicago, and Hurricane Irma.
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Commercial Storm Damage Cleanup
Our SERVPRO professionals are trained and equipped to handle both large and small commercial storm damage jobs, helping to return your business or commercial property to pre-loss condition as soon as possible, so you can get back to running your business.
Packout and Contents Restoration
What our
customers are saying
SERVPRO kept me informed throughout their entire process. I highly recommend them!
Great job. Great people skills!
SERVPRO provided excellent service! I would highly recommend them.
Your crew was competent and kind in helping us through this crisis. I would definitely call them again.
Wow! Super work! I was impressed with how quickly your team delivered results! Our flood damage is no part of the past!
Your SERVPRO team of flood damage experts is the one and only company that anyone should ever call! I found this out the hard way. I tried a different company and they never came back to finish the job. I learned from my mistakes and called this team of outstanding technicians!
Victor with SERVPRO of Catawba West was great to work with. It's unusual in today's world of impersonal service to be able to call a cell number and have someone pick up immediately and ready to help. Victor was the man to help us through water damage issues at our townhome in Hickory. Stephanie in the office was also very responsive to paperwork or insurance questions. Highly Recommended!
SERVPRO was helpful in relieving the stress from our accident. I couldn't even think clearly and Tammy and her crew came in and took over everything. And as our family needed items while we were displaced from our home, the team at SERVPRO was prompt to get them to us. Unbelievable at how prompt, professional, courteous, and empathetic they were—anticpitating our needs before we even knew what needed to be done. Thank you for help making this difficult time a little easier.
GREAT SERVICE BY FRIENDLY AND PROFESSIONAL PEOPLE. I WOULD RECOMMEND YOUR COMPANY TO ANYONE IN NEED OF THIS SERVICE.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Catawba County West.
Having been in the cleanup and restoration industry since 1992, we decided to open a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Our success led to our acquisition of Burke County in 2011 and the two franchises in Catawba County in 2015. Today, we have over 50 employees and operate four franchises that serve Alexander, Burke, Caldwell, and Catawba counties.
We pride ourselves in our customer service and will not consider a job complete until the customer is fully satisfied. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
SERVPRO of Catawba County West’s mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!
Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
Restoring property is our first priority. We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of eastern North Carolina by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations such as the Wig Bank, Robins Next, Helping Hands Clinic, Communities in Schools, Hospice, Shelter Homes and more.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
