General Cleaning and Janitorial Services
- The #1 Choice in Cleanup and Restoration*
- Residential & Commercial Cleaning and Janitorial Services
- Highly-Trained Technicians and Advanced Technologies
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
SERVPRO of Catawba County West
Service Areas
Professional Cleaning Company
When your home or business needs a deep cleaning, our cleaning professionals provide the expertise with the use of advanced technologies to help make it "Like it never even happened."
- Residential and Commercial Cleaning
- Carpet and Upholstery Cleaning
- Ceiling, Floors, and Walls Cleaning
- Drapes, Blinds, and Window Treatments
Your Local Cleaning Company
When you need a deeper cleaning that calls for a professional cleaning service. the cleaning professionals at SERVPRO of Catawba County West have the technology and equipment to handle any size job.
- General Cleaning
- Seasonal and Spring Cleaning
- Professional Cleaning Your Home for Sale
- Construction and Post-Renovation Cleaning
Your Residential Home Cleaning Services
Let our professional team provide a heavy-duty cleaning service to your home.
- Upholstery and carpet cleaning
- Floors, walls, and ceilings
- Drapes, blinds and window treatments
Commercial Janitorial Services
Our cleaning professionals are here to assist with any type or size of commercial cleaning service your business property may require. From desks to large windows, drapes to office supplies, our cleaning professionals are ready to clean.
- Emergency commercial cleaning service
- Carpets, furniture, upholstery, office spaces
- Ceilings, floors, and walls
- Drapes, blinds, and window treatments
What our
customers are saying
SERVPRO was very professional and made sure that my home was taken care of. I would recommend them to anyone that had a mold issue!
Great job and Mike was super!
Thank you! You made this easy for us. Keep doing what you're doing!
The best company is definetly SERVPRO for all of your mold damage remediation needs! Truly hard working and caring professionals.
We were confused by my mother's mysterious illness. That was until we called your team of mold experts! After you removed the mold, my mom doesn't get sick anymore! Wow! Thank you again!
Mold damage can be extensive and can cause your family serious health problems. We found out that mold exposure in our St. Stephens home was very high due to it being left untreated for years. Finally, we called your SERVPRO. You did the job correctly and quickly.
Today we had two gentlemen come to our home to inspect a mysterious leak. The two men that came were David and Richard, and they were awesome. My mother and I both commented that we have never been treated so lovely by any repair person. I will recommend both SERVPRO and these gentlemen to anyone in need, and thank you all. The leak ended up being something besides a pipe or things they are used to seeing. Yet these men stayed until they found the source of the problem. They truly cared, and again I am thankful beyond words to know people like this still exist in the world. God bless and thank you for the thorough customer service and honest help.
Great! Your people were wonderful to work with from the first phone call to the last visit!!!
When my washer was leaking in my laundry room and the warm dryer air mixed with it the mold took over a small area of my wall. Well I thought it would be just a quick and simple fix but a week after trying to clean it myself. Turns out it was more than I could handle. Thanks SERVPRO for getting it done for me.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Catawba County West.
Having been in the cleanup and restoration industry since 1992, we decided to open a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Our success led to our acquisition of Burke County in 2011 and the two franchises in Catawba County in 2015. Today, we have over 50 employees and operate four franchises that serve Alexander, Burke, Caldwell, and Catawba counties.
We pride ourselves in our customer service and will not consider a job complete until the customer is fully satisfied. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
SERVPRO of Catawba County West’s mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!
Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
Restoring property is our first priority. We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of eastern North Carolina by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations such as the Wig Bank, Robins Next, Helping Hands Clinic, Communities in Schools, Hospice, Shelter Homes and more.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
