Meet Our Team
Here to Help® 24/7
SERVPRO of Catawba County West
Maria Moore
Office Manager
Maria has been with SERVPRO since 2014. Leaving a career in banking, she now oversees everything from payroll to HR and everything in-between. She's an essential part of our operations.
Amber Clark
Office Admin - Accounts Receivable
Amber started with us back in 2015. In her role, she makes sure we get paid for all the jobs we do! Her hard work makes everything else possible.
Kelly Rodriguez
Office Admin - Accounts Payable
Kelly has worked with us since 2016. Previously serving in our fire department, she now plays a large role in accounts payable. She helps ensure all of our contractors and partners are paid!
Carla Chandler
Dispatcher
Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As a dispatcher, she handles and redirects jobs as they come in, but she also assists with other office tasks.
Stephanie Queen
Job File Coordinator Team Leader
Stephanie has been with us since 2018, and she has quickly become an essential part of our operations. As an experienced employee, she manages our team of job file coordinators!
Anna Lynam
Job File Coordinator
Anna joined our team in 2019 as one of our job file coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.
Jorden Mitchell
Job File Coordinator
Jorden joined our team in 2020 as one of our job file coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.
Katelyn Brown
Job File Coordinator
Katelyn joined us in 2020. As a job file coordinator, her role is to ensure that job files are complete and compliant with 3rd-party vendor guidelines.
Tonya Hughes
Job File Coordinator
Tonya joined our team in 2019 as one of our job file coordinators. As part of her role, she ensures all of our jobs are complete and compliant with 3rd-party guidelines.
Shannon Warlick
HR/Business Development Manager
Shannon joined our team in 2020, and she brings plenty of experience in both human resources and business development. She plays an important part in our operations!
Mike Richey
Business Development Representative
Mike is one of our Business Development Representatives. He has been with SERVPRO since 2014, but he also has a rich professional background. Mike has a strong commitment to the community, where he specializes in building relationships with commercial businesses.
Mike Casey
Business Development Representative
Mike has been one of our Business Development Reps since 2017. He meets with customers and local leaders in the community to ensure their needs are met. Prior to working here, he owned a car dealership and was even a sales/marketing representative for the Morganton Herald.
Sara Wert
Business Development Representative
Sara joined our team in 2019, though she has an extensive background in community involvement. She works with local events and professionals to spread the word about our services!
James Nagy
Marketing Coordinator
James started with us in 2017. He manages everything from our company videos to our social media to this website. Before he joined, James worked as the marketing manager for a security company.
Kyle Jacumin
Operations Manager
Kyle first joined SERVPRO in 2010. He oversees all of the departments in the production team and ensures we can make each customer's disaster "Like it never even happened."
Mandy Ogborn
Contents Manager
Mandy joined us in 2018. As our contents manager, she ensures her team packs out, cleans, and stores our customers' items during the restoration process. She makes sure your belongings are in good hand
John Hert
Logistics Supervisor
John joined our team in 2019. As our logistics supervisor, he manages the logistics within our contents department. He ensures customers' affected items are transported back to our warehouse to be cleaned and stored.
Adam Brown
Production Manager
After joining our team in 2017, Adam has gone through SERVPRO's rigorous training and certifications process. He started as a crew chief, but he's now one of our production managers for the water department.
Joshua Barritt
Production Manager
Josh started with us in 2017 as our water production manager, and he quickly became an important asset. He has since moved over to the repair side of our operations!
Tammy Gragg
Production Manager
Tammy has been with us since 2011. Though she's served many roles, she currently manages our fire restoration department. This includes our textiles and packout services!
Thomas Schronce
Production Manager
Thomas joined our team in 2018, but he brings years of experience in the restoration industry. In his role, he manages our mold, biohazard, and HVAC cleaning department!
Victor Peralta
Production Manager
Victor joined our team in 2016, and he has gone through rigorous training and certifications. He was crew chief for a couple of years before becoming on of the production managers for our water department!
Beth Poarch
Project Manager
Beth has worked with us since 2013. She has served multiple roles during her tenure, but she currently works in our repair to help customers restore their home or business after they have a disaster.
Brian Hughes
Superintendent
Brian joined our team in 2018. As a superintendent focused on the repair department, he's responsible for overseeing the completion of our repair work. He comes to us with plenty of experience!
Chuck Mort
Superintendent
Chuck joined our team in 2019. As a superintendent, he works alongside our crew chiefs, technicians, and contractors to help restore our customers' homes and businesses after a disaster.
Alex Moss
Crew Chief
Alex joined our team in 2020. As a crew chief, he manages a team of technicians to clean up and restore damaged homes and businesses. He's on the front lines making any damage "Like it never even happened."
Andrew Harris
Crew Chief
Andrew joined our team in 2019. As a crew chief, he manages a team of technicians to extract and mitigate water damage. He's on the front lines making any water damage "Like it never even happened."
Chris Patterson
Crew Chief
Chris joined our team in 2020. As a crew chief, he manages a team of technicians to clean up and restore damaged homes and businesses. He's on the front lines making any damage "Like it never even happened."
Ingrid Lainez
Crew Chief
Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.
Jonathan Lee
Crew Chief
Jonathan joined our team in 2018. He was one of our technicians before becoming one of our trained and certified crew chiefs! He plays a critical role in the cleanup and restoration process.
Josh Yelton
Crew Chief
Josh joined our team in 2018. He started as one of our technicians, but he is now trained and certified as one of our crew chiefs. He plays an essential role in the cleanup and restoration process!
Leslie Schronce
Crew Chief
Leslie joined our team in 2019, but she has plenty of experience working in the disaster restoration industry. As a crew chief, she specializes in mold remediation, but she helps any customer with damage!
Mike Hadley
Crew Chief
Mike has been with SERVPRO since 2013, and he's highly trained and certified. As a crew chief, he ensures his team successfully cleans up disasters. Mike specializes in mold remediation and biohazard cleanup!
Yandy Sancho
Crew Chief
Yandy joined our team in 2020. As a crew chief, he works with a team of technicians to repair homes after they have fire or water damages. He's there to make any incident "Like it never even happened."
Casey Schronce
Production Technician
Casey joined our team in 2020. As a production technician, she works with the rest of our crew to clean up and restore property damage after a disaster.
Jerry Johnson
Production Technician
Jerry joined our team in 2019. As a technician, he works alongside our crew chiefs and other technicians to clean up water damage in local homes and businesses.
Kaitlyn Medina
Production Technician
Kaitlyn joined our team in 2019. As a production technician, she cleans customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."
Karen Hartzog
Production Technician
Karen joined our team in 2013. She has served in many roles, but she is currently one of our technicians. She specializes in the packout process, which is when we carefully inventory and store our customers' belongings for the duration of the restoration process.
Leyda Mendoza
Production Technician
Leyda joined our team in 2016. As a technician, she cleans up and restores homes and commercial properties that have been affected by a disaster. She ensures any disaster is "Like it never even happened."
Maribel Peralta
Production Technician
Maribel joined us in 2016, and she quickly proved herself to be an asset. As a technician, she works with her team to make any fire damage "Like it never even happened."
Maricruz De La Riva
Production Technician
Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks needed to clean and restore our customers' belongings.
Richard Hemphill
Production Technician
Richard has been with SERVPRO since 2011. He has worked with different departments over the years, but he currently works in our repair department. He plays an important part of the restoration process!
Shandee Patton
Production Technician
Shandee has been with us since 2017. She specializes in our packout process, so she is responsible for inventorying and boxing customers' contents to be cleaned and/or stored for the duration of our restoration services.
Stella Gragg
Production Technician
Stella joined us in 2018. She and her team are responsible for sorting and cleaning a customer's contents after they have a disaster. She's a critical part of the restoration process!
Brent Jarvis
Estimator
Brent joined our team in 2019 after retiring as an insurance adjuster. As an estimator, he visits jobs, scopes the damages, and generates an estimate for the cost of our services!
Clinica Reel
Estimator
Clinica has been with us since 2011. As an estimator, she scopes out jobs and calculates an estimate for the total cost of our services. She is certified and highly trained!
John Kamstra
Estimator
John has worked with us since 2016, after leaving a career as an insurance adjuster. As an estimator, he scopes out damaged properties and calculates an estimate for the necessary services.
Jamie Perkins
Warehouse Manager
Jamie joined us in 2018. As the warehouse manager, she's essential in ensuring our warehouse, vehicles, and Large Loss trailer are always stocked and ready. She plays an important part in our success!
Billy Pugliese, Jr.
Warehouse Technician
Bill has been with us since 2017, and he has already proven himself to be an asset. As a warehouse technician, he is responsible for making sure our team is always supplied and ready to go whenever disaster strikes!
David Absher
Warehouse Technician
David has been with our franchise since 2009. He served as a crew chief for many years, but he now runs our supplies warehouse and assists with jobs as needed!
What our
customers are saying
Today we had two gentlemen come to our home to inspect a mysterious leak. The two men that came were David and Richard, and they were awesome. My mother and I both commented that we have never been treated so lovely by any repair person. I will recommend both SERVPRO and these gentlemen to anyone in need, and thank you all. The leak ended up being something besides a pipe or things they are used to seeing. Yet these men stayed until they found the source of the problem. They truly cared, and again I am thankful beyond words to know people like this still exist in the world. God bless and thank you for the thorough customer service and honest help.
Great! Your people were wonderful to work with from the first phone call to the last visit!!!
When my washer was leaking in my laundry room and the warm dryer air mixed with it the mold took over a small area of my wall. Well I thought it would be just a quick and simple fix but a week after trying to clean it myself. Turns out it was more than I could handle. Thanks SERVPRO for getting it done for me.
SERVPRO was great to work with. Had an issue with a unit and they were able to take care of it completely. Will be doing business with them in the future.
Fast response, professional, informative, courteous, and polite - I would use SERVPRO over anyone else!
My sister definitely made the right call. We can’t even tell where the water damage was in her bathroom.
SERVPRO did an excellent job removing the mold in my house. They were very efficient and thorough. Mike answered All my questions. He showed me pictures he took during the process. They left the place cleaner than it was when they came! Thank you!!
Victor with SERVPRO of Catawba West was great to work with. It's unusual in today's world of impersonal service to be able to call a cell number and have someone pick up immediately and ready to help. Victor was the man to help us through water damage issues at our townhome in Hickory. Stephanie in the office was also very responsive to paperwork or insurance questions. Highly Recommended!
SERVPRO was helpful in relieving the stress from our accident. I couldn't even think clearly and Tammy and her crew came in and took over everything. And as our family needed items while we were displaced from our home, the team at SERVPRO was prompt to get them to us. Unbelievable at how prompt, professional, courteous, and empathetic they were—anticpitating our needs before we even knew what needed to be done. Thank you for help making this difficult time a little easier.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Catawba County West.
Having been in the cleanup and restoration industry since 1992, we decided to open a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Our success led to our acquisition of Burke County in 2011 and the two franchises in Catawba County in 2015. Today, we have over 50 employees and operate four franchises that serve Alexander, Burke, Caldwell, and Catawba counties.
We pride ourselves in our customer service and will not consider a job complete until the customer is fully satisfied. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
SERVPRO of Catawba County West’s mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!
Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
Restoring property is our first priority. We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of eastern North Carolina by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations such as the Wig Bank, Robins Next, Helping Hands Clinic, Communities in Schools, Hospice, Shelter Homes and more.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
