SERVPRO of St. Charles City

They did a good job Tore the wallpaper getting the sink out I think insurance will pay for that

Amazing Service!

Patrick came out very quickly to assess the situation and then had his crew out to start the tear out. Handled very professionally and the crew was very nice.

Patrick O. did a fabulous job for me. A large part of my soffit blew off in a windstorm leaving a section of my house completely open to wildlife. Insurance company suggested having the soffit tarped until the roofing company could come for repair in a few days. Patrick came to give me an estimate for the rest of his crew to do the work. Instead he was able to fix it himself! When the roofing company came, they said that Patrick had done as fine of a job as they could do! So grateful! Wonderful service!

Great communication, prompt and professional service.

After our basement flooded with raw sewage, we were overwhelmed and had no idea where to start. From the moment we called, Servpro was absolutely incredible. Even though it was late at night, they arrived within an hour to inspect the damage and had a crew there shortly afterward working through the night to begin the cleanup. They removed all of the sewage and standing water, disposed of everything that couldn’t be salvaged, thoroughly cleaned and sanitized our basement floors, cleaned and disinfected the affected utilities, and made sure everything was left as clean and sanitary as possible before finishing. Their communication throughout the entire process was outstanding. They kept us informed every step of the way, answered all of our questions, took extensive photos to document the damage and restoration process, and worked directly with our insurance adjuster to help make the claims process as smooth and stress-free as possible. The entire crew was professional, hardworking, respectful of our home, and genuinely cared about doing the job right. Their quick response, attention to detail, and commitment to excellent customer service exceeded our expectations. We couldn’t be happier with the service we received. If you ever need water or sewage cleanup, I highly recommend. They turned a terrible situation into one that was handled with professionalism, compassion, and exceptional quality from start to finish.

We are so pleased with the efficient service we received! We had water damage in our basement resulting from a sump pump failure. Within hours of my initial phone call (which was not only on a Sunday, but also on a holiday!) the Servpro crew was at our house beginning the remediation process. Michael was friendly and thorough. He explained the steps he was taking to clean up and communicated with us through the process. He and the rest of the crew were courteous and respectful.Not even a week later and our house is all cleaned up and ready for the rebuild process to start.

Had a leak in the basment called and they sent a crew over withing an hour. Mike and his crew where very professional and helped me out a ton. Mike went above and beyond to make sure the basment was good. Thank