Meet Our Team

As the General Manager at SERVPRO of St. Louis County Northeast, Steve Burgdorf expertly oversees all operational aspects of the franchise. He meticulously coordinates rapid response teams for storm damage restoration across St. Louis County Northeast, ensuring efficient water extraction and advanced drying techniques are consistently applied. Steve's leadership guarantees that every project, from residential floods to commercial property disasters, meets the highest standards for recovery. His commitment ensures residents and businesses in St. Louis County Northeast receive the kind of dependable, professional service that earns lasting trust during critical times.

Homeowners across St. Charles dealing with water damage and mold remediation turn to SERVPRO of St. Charles, where Donna Sexton serves as Human Resources Manager. Operating throughout communities near the Missouri River, this team coordinates rapid property recovery. Donna Sexton oversees staff recruitment and internal operations to ensure local technicians maintain strict readiness standards.

Every day involves managing personnel who mitigate fire damage, smoke damage, and severe storm damage across local neighborhoods. Away from office administrative tasks, Donna Sexton enjoys gardening native Missouri perennials and hiking regional conservation trails. These efforts ultimately provide property owners in St. Charles with dependable local service and structured professional support.

Homeowners across St. Charles and Geneva dealing with water damage turn to SERVPRO of St. Charles, where Matt Schaefer serves as Mitigation Division Manager. He coordinates prompt field responses for residential and commercial properties throughout local neighborhoods near the Fox River Valley.

Every project receives meticulous attention regarding water damage, fire damage, mold remediation, storm damage, and smoke damage mitigation. Advanced moisture detection meters and heavy-duty extraction units ensure complete structural drying throughout older residential properties and commercial spaces. Property owners rely on his precise supervision to restore safe conditions efficiently after unexpected property disasters.

After a storm tears through St. Charles and Weldon Spring, Jesse Schlater and the SERVPRO of St. Charles crew are among the first responders on the scene. As Mitigation Project Manager, Jesse Schlater coordinates every phase of restoration for properties affected by water damage, fire damage, mold remediation, storm damage, and smoke damage.

Local families and commercial managers throughout St. Charles County rely on precise moisture mapping and heavy-duty extraction techniques deployed by Jesse Schlater. Each mitigation project receives meticulous attention to structural drying standards and air quality restoration. Every property restored by Jesse Schlater gets returned to preloss condition safely and efficiently, minimizing operational downtime for the entire community.

St. Charles homeowners and businesses dealing with water damage count on SERVPRO of St. Charles, where Brandon Crites works as Reconstruction Team Coordinator. Managing complex property repairs across St. Charles, Cottleville, and St. Peters requires precise coordination between field technicians, insurance adjusters, and property owners. Every project receives careful supervision to ensure structural integrity is restored completely.

Restoring properties affected by fire damage, mold remediation, storm damage, and smoke damage demands rigorous attention to detail. Away from job sites, local restoration projects benefit from technical expertise honed through years of practical field experience. Property owners throughout the region rely on this comprehensive approach to bring normalcy back after unexpected property disasters.

John B. serves as a dedicated Job File Coordinator for SERVPRO of St. Charles, a proud member of the SERVPRO Team Thole/Hulsey Network. With meticulous attention to detail, John ensures every project, from urgent water damage and fire damage restoration to complex mold remediation and storm damage recovery, runs seamlessly behind the scenes. His expertise is crucial in coordinating the necessary resources, allowing our technicians to focus on efficiently restoring homes and businesses throughout the St. Charles community. John's commitment extends beyond paperwork; he plays a vital role in delivering the exceptional service SERVPRO is known for, helping local residents and commercial clients navigate challenging times with professionalism and care.

Jason W. is a Mitigation Project Manager at SERVPRO of St. Charles, a proud member of the SERVPRO Team Thole/Hulsey Network. With extensive experience, Jason expertly guides property owners through challenging situations, ensuring efficient and thorough restoration. He specializes in managing projects involving water damage, fire damage, mold remediation, and storm damage, providing crucial support to both residential and commercial clients. Jason's commitment extends beyond restoration; he's passionate about helping the St. Charles community recover quickly and safely. His meticulous approach and deep understanding of SERVPRO’s advanced techniques make him an invaluable asset, restoring peace of mind one project at a time.

Patrick O. is a dedicated Mitigation Project Manager at SERVPRO of St. Charles, bringing invaluable expertise to every restoration project. As a key member of the SERVPRO Team Thole/Hulsey Network, Patrick is committed to helping St. Charles residents and businesses recover quickly and efficiently. He specializes in overseeing critical mitigation efforts for water damage, fire damage, and mold remediation, ensuring properties are stabilized and restored to pre-damage conditions. Patrick’s deep understanding of storm damage and commercial restoration protocols means he consistently delivers exceptional results. His professional yet compassionate approach reflects SERVPRO of St. Charles's commitment to serving our community with integrity and excellence, making "Like it never even happened" a reality.

Emily J. is a dedicated Reconstruction Project Manager at SERVPRO of St. Charles, bringing invaluable expertise to every project. As a vital part of the SERVPRO Team Thole/Hulsey Network, Emily ensures seamless recovery for homes and businesses throughout the St. Charles community. She expertly guides clients through the complex process of rebuilding after water damage, fire damage, mold remediation, and storm damage. Emily's commitment extends beyond restoration; she's passionate about helping local families and businesses get back on their feet. Her meticulous planning and oversight make her an indispensable asset, ensuring SERVPRO of St. Charles consistently delivers top-tier commercial restoration and residential recovery services.

Mike M. serves as a dedicated Mitigation Project Manager for SERVPRO of St. Charles, bringing extensive expertise to every project. As part of the SERVPRO Team Thole/Hulsey Network, Mike is committed to restoring peace of mind for residents and businesses across St. Charles. He expertly guides clients through challenging situations, specializing in rapid response for water damage, fire damage, and mold remediation. Mike's deep understanding of restoration protocols ensures efficient and thorough recovery from storm damage and complex commercial restoration projects. His professionalism and compassionate approach make him a trusted leader in the St. Charles community, always striving to make "Like it never even happened" a reality.

Dan B., our dedicated Reconstruction General Foreman, is a cornerstone of the SERVPRO of St. Charles team. As part of the SERVPRO Team Thole/Hulsey Network, Dan brings extensive expertise to every project, overseeing the crucial rebuilding phase after disaster strikes. He ensures seamless reconstruction following water damage, fire damage, mold remediation, and storm damage, restoring properties efficiently and with meticulous attention to detail. Dan’s commitment extends to both residential and commercial restoration, helping St. Charles residents and businesses recover swiftly. His leadership ensures that every rebuild is completed to the highest standards, making properties "Like it never even happened."

Dan M. is a dedicated Reconstruction Project Manager at SERVPRO of St. Charles, bringing invaluable expertise to every restoration project. As a vital member of the SERVPRO Team Thole/Hulsey Network, Dan oversees the complex rebuilding phase after disasters, ensuring seamless transitions from mitigation to completion. His commitment to the St. Charles community shines through his meticulous work, helping homes and businesses recover from water damage, fire damage, mold remediation, and storm damage. Dan's leadership ensures that every commercial restoration or residential rebuild is completed efficiently and to the highest standards, making properties "Like it never even happened."

Javier A. serves as a dedicated Mitigation Production Supervisor at SERVPRO of St. Charles, a proud member of the SERVPRO Team Thole/Hulsey Network. With extensive expertise, Javier leads his team in efficiently responding to emergencies, ensuring properties in St. Charles and surrounding areas are restored with precision. He specializes in managing complex water damage, fire damage, and mold remediation projects, always prioritizing customer satisfaction. Javier's commitment extends to helping businesses and homes recover from storm damage and other disasters, making him a vital asset for commercial restoration. His professionalism and community-focused approach make him a trusted leader in bringing properties "Like it never even happened."

Dominic N. serves as a dedicated Mitigation Project Manager at SERVPRO of St. Charles, bringing invaluable expertise to every restoration challenge. As a vital member of the SERVPRO Team Thole/Hulsey Network, Dominic is committed to helping St. Charles residents and businesses recover quickly and efficiently. He specializes in overseeing projects ranging from urgent water damage and fire damage restoration to comprehensive mold remediation and complex storm damage recovery. Dominic’s meticulous approach ensures that each job, whether residential or commercial restoration, is handled with the highest standards of care. His commitment to the St. Charles community shines through his professional, reassuring presence during stressful times, making "Like it never even happened" a reality for those he serves.

Gabriel D. is a dedicated Mitigation Technician at SERVPRO of St. Charles, bringing essential expertise to our community. As part of the SERVPRO Team Thole/Hulsey Network, Gabriel is committed to helping residents and businesses in St. Charles recover from unexpected disasters. He specializes in rapid response for water damage, fire damage, and storm damage restoration, ensuring properties are quickly and thoroughly mitigated. Gabriel's meticulous approach also extends to mold remediation, safeguarding indoor air quality. Clients appreciate his professional demeanor and unwavering focus on restoring their homes and businesses "Like it never even happened." His commitment makes SERVPRO of St. Charles a trusted partner in recovery.

Wilsson P. is a dedicated Mitigation Technician at SERVPRO of St. Charles, bringing essential expertise to every restoration project. As a valued member of the SERVPRO Team Thole/Hulsey Network, Wilsson is committed to helping St. Charles residents and businesses recover swiftly from unexpected disasters. He specializes in critical services like water damage restoration, fire damage cleanup, and mold remediation, ensuring properties are returned to their pre-damage condition. Wilsson’s meticulous approach extends to storm damage recovery and commercial restoration, where his efficiency minimizes disruption. His commitment to serving the St. Charles community shines through his professional and compassionate work, making him a trusted asset to the team.

Lilliana G. is a dedicated Mitigation Technician at SERVPRO of St. Charles, bringing essential expertise to every restoration project. As a vital member of the SERVPRO Team Thole/Hulsey Network, Lilliana is committed to helping St. Charles residents and businesses recover quickly. She specializes in the initial response to water damage, fire damage, and storm damage, ensuring properties are stabilized efficiently. Lilliana's thorough approach is crucial in preventing further issues like mold growth and is integral to comprehensive commercial restoration efforts. Her commitment to excellence and community well-being makes her an invaluable asset, always ready to make it "Like it never even happened."

Freddy R. is a dedicated Mitigation Technician at SERVPRO of St. Charles, bringing essential expertise to our community. As a vital member of the SERVPRO Team Thole/Hulsey Network, Freddy is often the first responder on-site, specializing in immediate mitigation efforts for properties affected by water damage, fire damage, and storm damage. His commitment ensures that homes and businesses in St. Charles receive prompt, professional attention, minimizing further loss. Freddy’s meticulous approach is crucial for effective mold remediation and comprehensive commercial restoration projects. He takes pride in helping local residents and businesses recover quickly, making him a trusted asset to SERVPRO of St. Charles.

Tony R. serves as a dedicated Crew Chief at SERVPRO of St. Charles, bringing invaluable expertise to every restoration project. As a key member of the SERVPRO Team Thole/Hulsey Network, Tony is committed to helping St. Charles residents and businesses recover swiftly. He expertly leads his team through challenging situations, specializing in comprehensive water damage restoration, fire damage cleanup, and meticulous mold remediation. Tony's commitment extends to assisting the community with storm damage recovery and ensuring commercial properties are quickly restored. His professionalism and compassionate approach make him a trusted resource, ensuring "Like it never even happened" for those in St. Charles facing property emergencies.

Jodi S. is an integral part of the SERVPRO of St. Charles team, serving diligently as our dedicated Bookkeeper. With her meticulous attention to detail, Jodi ensures the smooth financial operations that support our rapid response efforts across the St. Charles community. She takes pride in contributing to a team that helps local residents and businesses recover from devastating events like water damage, fire damage, mold remediation, and storm damage. As a key member of the SERVPRO Team Thole/Hulsey Network, Jodi’s commitment goes beyond numbers; she understands that her work directly impacts our ability to provide efficient and compassionate commercial restoration and residential services, helping make "Like it never even happened" a reality for our neighbors.

Jorge C. is a dedicated Crew Chief at SERVPRO of St. Charles, bringing invaluable expertise to every restoration project. As a vital part of the SERVPRO Team Thole/Hulsey Network, Jorge leads his team with precision and care, ensuring properties in St. Charles and surrounding areas are restored "Like it never even happened." He specializes in comprehensive services, expertly handling water damage, fire damage, and mold remediation. Jorge's commitment extends to assisting local businesses with commercial restoration and responding swiftly to storm damage emergencies. His professionalism and deep understanding of restoration techniques make him a trusted resource for the St. Charles community, always ready to help when disaster strikes.

Walberto D. is a dedicated Mitigation Technician at SERVPRO of St. Charles, bringing essential expertise to our community. As a vital part of the SERVPRO Team Thole/Hulsey Network, Walberto is committed to helping residents and businesses recover from unexpected disasters. He specializes in rapid response for water damage, fire damage, and storm damage restoration, ensuring properties in St. Charles are quickly and thoroughly mitigated. Walberto’s meticulous approach also extends to mold remediation and comprehensive commercial restoration projects. His professionalism and compassionate service consistently provide peace of mind to clients during challenging times, making him a trusted asset to SERVPRO of St. Charles.

As the welcoming voice and friendly face of SERVPRO of St. Charles, Ashley R. plays a crucial role in assisting clients during stressful times. As a dedicated Receptionist within the SERVPRO Team Thole/Hulsey Network, Ashley is often the first point of contact, expertly guiding customers through the initial steps of their restoration journey. Her commitment to exceptional service ensures that every call regarding water damage, fire damage, mold remediation, or storm damage is handled with compassion and efficiency. Ashley helps connect St. Charles residents and businesses with the immediate support they need, whether for residential emergencies or large-scale commercial restoration. Her warm professionalism embodies SERVPRO's dedication to making "Like it never even happened."