We got home from our Branson vacation to discover water leaking through our hallway ceiling and running down our wall. Upon further inspection, the ceiling was so wet/damaged that you could basically just poke your finger through it like it was a wet paper towel. It was a sickening feeling to see. Working in the insurance industry, I get to hear about stories like this quite often, but this was the first time I’d actually experienced it myself. I immediately called Jerry Alvey, the owner of SERVPRO in Union, MO. He had his crew there in no time. They opened the ceiling up and even found a bit of mold! ?? Apparently we had a leaky pipe from an upstairs bathroom, and it had been dripping and getting worse over time until it finally developed a bigger crack and was just steadily leaking. Jerry, the owner himself, was on a ladder cleaning and scrubbing/removing the mold. His crew was SO cautious during the work, taking every extra step to keep the surrounding area clean and protected while they worked, even wiping down baseboards/doorways/pictures after every session of work they completed over the last few days. His crew was respectful, always right on time, always over-prepared, and even assisted us in matching the paint color perfectly. Without question, my hallway actually looks BETTER than it did 2 weeks ago. They are very true to their SERVPRO motto, "Like it never even happened." Please take it from me and call them FIRST if you ever need help. They help with fire and water damage, cleanup and restoration, and are also AMAZING at cleaning carpets and furniture.

Great job (cleaning sofa's and carpet) the two people who came by and did the work were friendly and professional!

Techs arrived after normal business hours in less than two hours after I made the initial call. Quick response really made a huge difference!

Everyone I had contact with was courteous and explained the process fully. Very Satisfied!!

A huge THANK YOU to Nate and the SERVPRO team! I could not have asked for more prompt service, even on Super Bowl Sunday! I cannot begin to thank you enough for saving our home! These guys are the best! Nate took the time to explain everything and made us feel so much better about the process. The follow up and constant communication was much appreciated. Without them I don't know what we would have done. Thank you times a million SERVPRO!

Service was excellent; thank you!

Office was very kind and helpful with my questions. Thanks a bunch!

I rate equally high the OUTSTANDING follow up services, and also the final cleaning done so well! The administrative team were all professional and very helpful and excellent through the whole process! "10's" and many thanks to all!