Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Southeast Grand Rapids

Our Google Reviews
(616) 977-9800
4.9
(29 reviews)

Service Areas

Grand Rapids, MI | East Grand Rapids, MI | Kentwood, MI | Caledonia, MI | Cutlerville, MI | Ada, MI | Gaines Township, MI | Forest Hills, MI

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Southeast Grand Rapids we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Our basement flooded due to septic pump failure and SERVPRO of SW, SE, NW Grand Rapids responded to my call with-in 15 minutes with a team of Professionally Trained technicians.  Their handled all of our furniture and belonging’s with extreme care.  It was a real blessing to have them in my home to relieve the stress of the situation and to have all everything cleaned out beyond my expectations.

Joyce G
Grand Rapids

Late on a Friday night I noticed water in my kitchen. I called SERVPRO of Southeast Grand Rapids and when the team showed up they knew right away that it was dishwasher. They turned off the source, cleaned up the water and thoroughly inspected to ensure no other leaks or further damage. Your professionalism instilled in your team is comforting and I know that if I need you, your there and the job is done right

Angie M
Walker

Ground water came in our sunken room. SERVPRO of Southeast Grand Rapids removed the wet pad, extracted water and sprayed antimicrobial sporicidin. The removal of the baseboard was and drilling a hole in the wall is a genius way to dry out the walls preventing mold growth and keep damage cost down. Thanks SERVPRO!

Mike M
Hudsonville

SERVPRO of Southeast Grand Rapids responded to our flood at 10 pm on a Sunday night, mitigating 3 inches of water from our facility within 6 hours! The crew was obviously tired, but they worked through it to get the job done right. Thanks guys for your professionalism and dedication!

John P
Kentwood

A tree fell on my house, during this past tornado, and the roof collapse on my bedroom. SERVPRO of Southeast Grand Rapids cleaned up the room “Like it never even happened.”

Jeff N
Jenison

SERVPRO of Southeast Grand Rapids took the time to explain the entire process to me before, during and after the process of every step and what to expect.

Randy S
Grandville

John and Joyce were VERY professional and helpful when we were clueless. They put us at ease. Thanks a million!!

Lisa P
Hudsonville

As an insurance agent I deal with clients claims on a daily basis. However when my condo flooded, SERVPRO of Southeast Grand Rapids was there for me! Having personal experience in a disaster and knowing who to call makes it easier to assist my clients in their time of need. Thank you SERVPRO of Southeast Grand Rapids team for your hard work and taking care of your clients as if they are family!

Randy K
Hudsonville

I was devastated when we found out that our upstairs supply line in our vanity had busted. When John and Randy arrived they assured me that they would get done! After a few hours of cleaning up the mess, the damage was not as bad as anticipated. SERVPRO of Southeast Grand Rapids quick response and work ethic made a night and day difference to my situation. Thank you for being there in my time of need!

JT
Jenison

Our basement flooded due to septic pump failure and SERVPRO of SW, SE, NW Grand Rapids responded to my call with-in 15 minutes with a team of Professionally Trained technicians.  Their handled all of our furniture and belonging’s with extreme care.  It was a real blessing to have them in my home to relieve the stress of the situation and to have all everything cleaned out beyond my expectations.

Joyce G
Grand Rapids

Late on a Friday night I noticed water in my kitchen. I called SERVPRO of Southeast Grand Rapids and when the team showed up they knew right away that it was dishwasher. They turned off the source, cleaned up the water and thoroughly inspected to ensure no other leaks or further damage. Your professionalism instilled in your team is comforting and I know that if I need you, your there and the job is done right

Angie M
Walker

Ground water came in our sunken room. SERVPRO of Southeast Grand Rapids removed the wet pad, extracted water and sprayed antimicrobial sporicidin. The removal of the baseboard was and drilling a hole in the wall is a genius way to dry out the walls preventing mold growth and keep damage cost down. Thanks SERVPRO!

Mike M
Hudsonville

SERVPRO of Southeast Grand Rapids responded to our flood at 10 pm on a Sunday night, mitigating 3 inches of water from our facility within 6 hours! The crew was obviously tired, but they worked through it to get the job done right. Thanks guys for your professionalism and dedication!

John P
Kentwood

A tree fell on my house, during this past tornado, and the roof collapse on my bedroom. SERVPRO of Southeast Grand Rapids cleaned up the room “Like it never even happened.”

Jeff N
Jenison

SERVPRO of Southeast Grand Rapids took the time to explain the entire process to me before, during and after the process of every step and what to expect.

Randy S
Grandville

John and Joyce were VERY professional and helpful when we were clueless. They put us at ease. Thanks a million!!

Lisa P
Hudsonville

As an insurance agent I deal with clients claims on a daily basis. However when my condo flooded, SERVPRO of Southeast Grand Rapids was there for me! Having personal experience in a disaster and knowing who to call makes it easier to assist my clients in their time of need. Thank you SERVPRO of Southeast Grand Rapids team for your hard work and taking care of your clients as if they are family!

Randy K
Hudsonville

I was devastated when we found out that our upstairs supply line in our vanity had busted. When John and Randy arrived they assured me that they would get done! After a few hours of cleaning up the mess, the damage was not as bad as anticipated. SERVPRO of Southeast Grand Rapids quick response and work ethic made a night and day difference to my situation. Thank you for being there in my time of need!

JT
Jenison

About Us

At SERVPRO of Southeast Grand Rapids, we understand that fire or water damage can be overwhelming, disrupting your home, business, and daily life. Our mission is to restore normalcy as quickly as possible, making it "Like it never even happened."

Specializing in the cleanup and restoration of residential and commercial properties, we handle damage caused by fire, smoke, water, mold, and mildew. No matter the size of the disaster, our team is equipped to respond swiftly and effectively.

Our highly trained professionals undergo rigorous, ongoing training at SERVPRO’s corporate training facility and hold IICRC industry certifications, ensuring expert care for your property. As part of a nationwide network of franchises, we have the resources to tackle any restoration challenge.

Need service for your home or business? Call us today!

SERVPRO®—Trusted in cleaning and restoration since 1967.

Theodore T. Brummel
Theodore T. Brummel
Owner of SERVPRO of Southeast Grand Rapids

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.