Meet Our Team
Here to Help® 24/7
SERVPRO of Birmingham, Troy
Billy Jackson
Billy Jackson has been working with SERVPRO®; Team Miller since 2022 and is currently the Mitigation Operations Manager of the Sterling Heights, MI office. In his role, he oversees daily operations for the contents and cleaning and mitigation teams. Billy holds IICRC Certifications for WRT. Billy’s favorite part about working with SERVPRO is being a part of a growing organization. In his free time, he enjoys riding his motorcycle, playing cornhole, and creating memories with family and friends.
Dylan Galloway
Dylan Galloway has been working with SERVPRO®; Team Miller since 2023 and is currently in Regional Sales and Marketing for Detroit, Trenton, Downriver, Pontiac, Clarkston, Riverview, and Southfield. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Dylan’s favorite part about working with SERVPRO is supporting our clients and knowing that they trust our teams with the restoration of their homes or businesses. In his free time, he enjoys hunting, camping, golfing, and playing hockey.
Annette Kizy
Annette Kizy has been working with SERVPRO®; Team Miller since 2023 and is currently in Regional Sales and Marketing for Troy, Birmingham, and Bloomfield. In her role, she markets to insurance agents, property managers, assisted living facilities, hotels, country clubs, and other local businesses. Annette’s favorite part about working with SERVPRO is making a tangible difference during a highly stressful time for customers. In her free time, she enjoys yoga, swimming, biking, paddleboarding, reading, and traveling.
Armen Hariton
Armen Hariton has been working with SERVPRO®; Team Miller since 2024 and is currently a Construction Project Manager for Macomb, Oakland County, and portions of Wayne County. In his role, he inspects, estimates, coordinates, and manages all facets of projects that involve repairing, rebuilding, and restoring structures within a budget. Armen’s favorite part about working with SERVPRO is being a part of a team that helps people recover after disasters. In his free time, he enjoys vacationing and enjoying time with friends and family.
Michael Madeja
Michael Madeja has been working with SERVPRO®; Team Miller since 2023 and is currently a Construction Project Manager for the Metro Detroit area. In his role, he inspects, estimates, coordinates, and manages all facets of projects that involve repairing, rebuilding, and restoring structures within a budget. Michael’s favorite part about working with SERVPRO is the team that he works with. In his free time, he enjoys spending time with his wife and kids.
JP Gaffke
JP Gaffke has been working with SERVPRO®; Team Miller since 2019 and is currently a Mitigation Project Manager for the Metro Detroit area. In his role, he manages mitigation projects as well as his mitigation team. JP holds IICRC Certifications for WRT, MRT, and TCS. JP’s favorite part about working with SERVPRO is the people he works with. In his free time, he enjoys kickboxing, Jiu Jitsu, hunting, and watching hockey and football.
Gary Cristea
Gary Cristea has been working with SERVPRO®; Team Miller since 2023 and is currently the Vice President of Sales and Marketing. In his role, he manages the national and regional sales and marketing representatives in our Michigan, Indiana, Florida, and Illinois offices while developing client relationships and developing growth company wide. Gary’s favorite part about working with SERVPRO is helping customers when they need it most. In his free time, he enjoys playing golf and poker.
Ryan Heck
Ryan Heck has been working with SERVPRO®; Team Miller since 2025 and is currently the Senior Director of Regional Sales. In his role, he manages the regional sales and marketing representatives in our Michigan, Indiana, Florida, and Illinois offices. Ryan’s favorite part about working with SERVPRO is working with a world class team to grow the business and help put people’s lives back together. In his free time, he enjoys spending time with his wife and three children and spending time taking them to all of their extracurricular activities.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
Eric Gauthier
Eric Gautheir has been working with SERVPRO®; Team Miller since 2019 and is currently the Operations Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Eric runs the day-to-day operations of the Disaster Recovery Team, including being an asset to the project managers, allocation jobs and tasks, and planning and figuring out logistics for team deployment of major weather events across the country. Eric has IICRC Certifications for WRT and FRST. Eric’s favorite part about working with SERVPRO is helping clients and experiencing different challenges every day. In his free time, he enjoys spending time with family, going to the gym, and building or restoring furniture.
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Ed Gruczelak
Ed Gruczelak has been working with SERVPRO®; Team Miller since 2019 and is currently in National Sales and Marketing. In his role, he is responsible for leading national marketing efforts through prospecting, negotiating, and closing agreements and contracts. He primarily focuses on program implementation, reporting and strategic account management throughout Michigan and Indiana. Ed’s favorite part about working with SERVPRO is helping commercial businesses recover from emergencies and get back to business as if the loss never happened. In his free time, he enjoys spending quality time with his family and friends, golf, boating, and fishing.
Justin Burtch
Justin Burtch has been working with SERVPRO®; Team Miller since 2022 and is currently a Large Loss Abatement Project Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Justin manages estimating, communicating with customers, and coordinates crews for large commercial losses. Justin has IICRC Certifications for WRT and AMRT. Justin’s favorite part about working with SERVPRO is working with a team to help people restore their businesses and homes. In his free time, he enjoys volunteering in the community, hunting, and enjoys being a certified CPR instructor.
Pat Waterman
Pat Waterman has been working with SERVPRO®; Team Miller since 2010 and is currently a Fleet/Resource Coordinator for the SERVPRO Team Miller Disaster Recovery Team. In his role, Pat maintains the fleet of trucks and trailers in ‘ready mode’ along with coordinating supplies to DRT job sites. Pat’s favorite part about working with SERVPRO is helping others and his teammates who are like family to him. In his free time, he enjoys bass fishing.
Courtney Gary
Courtney Gary has been working with SERVPRO®; Team Miller since 2025 and is currently a Project Auditor for the SERVPRO Team Miller Disaster Recovery Team. In her role, Courtney prepares each job loss behind the scenes and ensures everything is documented and billed correctly. Courtney’s favorite part about working with SERVPRO is being a part of a team that makes a difference in people's lives. In her free time, she enjoys spending time with family and friends, crafting, baking, and reading.
What our
customers are saying
Both Chad and Chad were very professional very courteous and very prompt. Both gentlemen did a good job, they even cleaned up after themselves. They made sure that they covered every area that was requested and also a little bit more just to make sure the job was done correctly.
Experience was excellent! Very helpful Chad was great.
I would definitely recommend them!
Chad did an excellent job would be an understatement. I've had a lot of renovations in my home and Chad has been the cleanest out of them all the time he took to put plastic up and make sure my home was dust free due to my health condition it was absolutely amazing. I cannot recommend this man enough. He was very thorough from start to finish him. Informed me at all times as to what was going on, when it was going to happen, how it was going to happen and why! I learned quite a bit from Chad in our short time spent together thank you SERVPRO for having such a knowledgeable manager on my job.
Excellent service. Chad is a hard worker, very kind and considerate, and have been communicating well with me. I feel confident that he will get the job done in time. I 100% would recommend their service. Great people and great work ethic.
The team was very professional. The guys, Kevin, Chad, and Collin, were very helpful.
I had an absolutely phenomenal experience with this company! Shout out to Chad and Gavin!! They were so professional!!! They worked very quickly to come to my rescue! I would highly recommend.
Chad was very helpful throughout the whole process. I appreciate all the help he provided. He did an excellent job with all the cleanup.
Great experience working with Chad. He was a thorough professional. Helped me save the countertops and most of the cabinets while removing them.
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
