Meet Our Team
Here to Help® 24/7
SERVPRO of Birmingham, Troy
Billy Jackson
Billy Jackson has been working with SERVPRO®; Team Miller since 2022 and is currently the Mitigation Operations Manager of the Sterling Heights, MI office. In his role, he oversees daily operations for the contents and cleaning and mitigation teams. Billy holds IICRC Certifications for WRT. Billy’s favorite part about working with SERVPRO is being a part of a growing organization. In his free time, he enjoys riding his motorcycle, playing cornhole, and creating memories with family and friends.
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Dylan Galloway
Dylan Galloway has been working with SERVPRO®; Team Miller since 2023 and is currently in Regional Sales and Marketing for Detroit, Trenton, Downriver, Pontiac, Clarkston, Riverview, and Southfield. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Dylan’s favorite part about working with SERVPRO is supporting our clients and knowing that they trust our teams with the restoration of their homes or businesses. In his free time, he enjoys hunting, camping, golfing, and playing hockey.
Annette Kizy
Annette Kizy has been working with SERVPRO®; Team Miller since 2023 and is currently in Regional Sales and Marketing for Troy, Birmingham, and Bloomfield. In her role, she markets to insurance agents, property managers, assisted living facilities, hotels, country clubs, and other local businesses. Annette’s favorite part about working with SERVPRO is making a tangible difference during a highly stressful time for customers. In her free time, she enjoys yoga, swimming, biking, paddleboarding, reading, and traveling.
Armen Hariton
Armen Hariton has been working with SERVPRO®; Team Miller since 2024 and is currently a Construction Project Manager for Macomb, Oakland County, and portions of Wayne County. In his role, he inspects, estimates, coordinates, and manages all facets of projects that involve repairing, rebuilding, and restoring structures within a budget. Armen’s favorite part about working with SERVPRO is being a part of a team that helps people recover after disasters. In his free time, he enjoys vacationing and enjoying time with friends and family.
Michael Madeja
Michael Madeja has been working with SERVPRO®; Team Miller since 2023 and is currently a Construction Project Manager for the Metro Detroit area. In his role, he inspects, estimates, coordinates, and manages all facets of projects that involve repairing, rebuilding, and restoring structures within a budget. Michael’s favorite part about working with SERVPRO is the team that he works with. In his free time, he enjoys spending time with his wife and kids.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
What our
customers are saying
Both Chad and Chad were very professional very courteous and very prompt. Both gentlemen did a good job, they even cleaned up after themselves. They made sure that they covered every area that was requested and also a little bit more just to make sure the job was done correctly.
Experience was excellent! Very helpful Chad was great.
I would definitely recommend them!
Excellent service. Chad is a hard worker, very kind and considerate, and have been communicating well with me. I feel confident that he will get the job done in time. I 100% would recommend their service. Great people and great work ethic.
The team was very professional. The guys, Kevin, Chad, and Collin, were very helpful.
I had an absolutely phenomenal experience with this company! Shout out to Chad and Gavin!! They were so professional!!! They worked very quickly to come to my rescue! I would highly recommend.
Chad was very helpful throughout the whole process. I appreciate all the help he provided. He did an excellent job with all the cleanup.
Great experience working with Chad. He was a thorough professional. Helped me save the countertops and most of the cabinets while removing them.
The crew who came out to my house are professional and courteous. Chad and Brandon are exceptional and knowledgeable. I recommend them to everyone.
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
