Meet Our Team

Billy Jackson has been working with SERVPRO^®; Team Miller since 2022 and is currently the General Manager of the Sterling Heights, MI office. In his role, he oversees all day-to-day operations of the Sterling Heights SERVPRO staff and operations. Billy holds IICRC Certifications for WRT. Billy’s favorite part about working with SERVPRO is being a part of a growing organization. In his free time, he enjoys riding his motorcycle, playing cornhole, and creating memories with family and friends.

Dylan Galloway has been working with SERVPRO^®; Team Miller since 2023 and is currently in Regional Sales and Marketing for Detroit, Trenton, Downriver, Pontiac, Clarkston, Riverview, and Southfield. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Dylan’s favorite part about working with SERVPRO is supporting our clients and knowing that they trust our teams with the restoration of their homes or businesses. In his free time, he enjoys hunting, camping, golfing, and playing hockey.

Annette Kizy has been working with SERVPRO^®; Team Miller since 2023 and is currently in Regional Sales and Marketing for Troy, Birmingham, and Bloomfield. In her role, she markets to insurance agents, property managers, assisted living facilities, hotels, country clubs, and other local businesses. Annette’s favorite part about working with SERVPRO is making a tangible difference during a highly stressful time for customers. In her free time, she enjoys yoga, swimming, biking, paddleboarding, reading, and traveling.

Brian Klein has been working with SERVPRO^®; Team Miller since 2023 and is currently in Regional Sales and Marketing for the area public safety sector. In his role, he is a liaison for the local area fire departments. Brian’s favorite part about working with SERVPRO is building working relationships within the fire departments. In his free time, he enjoys camping, watching his son's baseball games, and daughter's dance competitions.

Armen Hariton has been working with SERVPRO^®; Team Miller since 2024 and is currently a Construction Project Manager for Macomb, Oakland County, and portions of Wayne County. In his role, he inspects, estimates, coordinates, and manages all facets of projects that involve repairing, rebuilding, and restoring structures within a budget. Armen’s favorite part about working with SERVPRO is being a part of a team that helps people recover after disasters. In his free time, he enjoys vacationing and enjoying time with friends and family.

Chris Haney has been working with SERVPRO^®; Team Miller since 2016 and is currently a Mitigation Project Manager for the Metro Detroit area. In his role, he manages crews and job sites, works with adjusters, and ensures his assigned mitigation jobs run smoothly. Chris holds IICRC Certifications for MRS, WRT, and Asbestos. Chris’s favorite part about working with SERVPRO is seeing new things. In his free time, he enjoys walking on the beach at sunset and watching the waves.

JP Gaffke has been working with SERVPRO^®; Team Miller since 2019 and is currently a Mitigation Project Manager for the Metro Detroit area. In his role, he manages mitigation projects as well as his mitigation team. JP holds IICRC Certifications for WRT, MRT, and TCS. JP’s favorite part about working with SERVPRO is the people he works with. In his free time, he enjoys kickboxing, Jiu Jitsu, hunting, and watching hockey and football.

Gary Cristea has been working with SERVPRO^®; Team Miller since 2023 and is currently the Vice President of Sales and Marketing. In his role, he manages the national and regional sales and marketing representatives in our Michigan, Indiana, Florida, and Illinois offices while developing client relationships and developing growth company wide. Gary’s favorite part about working with SERVPRO is helping customers when they need it most. In his free time, he enjoys playing golf and poker.

Patrice Dishaw has been working with SERVPRO^®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.

Michelle Gricar has been working with SERVPRO^®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.

Kari Peckham has been working with SERVPRO^®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.

Eric Gautheir has been working with SERVPRO^®; Team Miller since 2019 and is currently the Operations Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Eric runs the day-to-day operations of the Disaster Recovery Team, including being an asset to the project managers, allocation jobs and tasks, and planning and figuring out logistics for team deployment of major weather events across the country. Eric has IICRC Certifications for WRT and FRST. Eric’s favorite part about working with SERVPRO is helping clients and experiencing different challenges every day. In his free time, he enjoys spending time with family, going to the gym, and building or restoring furniture.

Kim Cousineau has been working with SERVPRO^®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.

Ed Gruczelak has been working with SERVPRO^®; Team Miller since 2019 and is currently in National Sales and Marketing. In his role, he is responsible for leading national marketing efforts through prospecting, negotiating, and closing agreements and contracts. He primarily focuses on program implementation, reporting and strategic account management throughout Michigan and Indiana. Ed’s favorite part about working with SERVPRO is helping commercial businesses recover from emergencies and get back to business as if the loss never happened. In his free time, he enjoys spending quality time with his family and friends, golf, boating, and fishing.

Justin Burtch has been working with SERVPRO^®; Team Miller since 2022 and is currently the Director of Assets and Infrastructure Management. In his role, Justin is responsible for overseeing facility management across all locations, including space planning, lease management, maintenance, utilities, safety standards, budgeting, and emergency preparedness plans. Justin has IICRC Certifications for WRT and AMRT. Justin’s favorite part about working with SERVPRO is assisting other team members with their success. In his free time, he enjoys volunteering in the community, hunting, and enjoys being a certified CPR and Stop the Bleed instructor.

Courtney Gary has been working with SERVPRO^®; Team Miller since 2025 and is currently a Project Auditor for the SERVPRO Team Miller Disaster Recovery Team. In her role, Courtney prepares each job loss behind the scenes and ensures everything is documented and billed correctly. Courtney’s favorite part about working with SERVPRO is being a part of a team that makes a difference in people's lives. In her free time, she enjoys spending time with family and friends, crafting, baking, and reading.