Fire Damage Restoration

Thank you SERVPRO! We were very pleased with the work your team did here. Great attention to detail. A job well done. A Merry Christmas & Happy New Year to you and the serve pro crew

We recently had major water damage from our washing machine which flooded the floor and the basement below. The SERVPRO team did a great job arriving quickly on site. Paul and the team immediately went to work identifying the issues and saving our wood floors. They worked quickly and effectively to minimize the damage and further costs. On top of that they provided amazing customer service dealing with insurance and a shout out to Karen who went above and beyond to help us sort out the payments. I highly recommend them!!

We have the nastiest stains upstairs as a result of a dog‘s Gastro intestinal difficulties ( ewww - I know) And SERVPRO Biddeford Saco was able to do an outstanding job removing them. I can’t thank TJ and his team enough for not just doing an outstanding and thorough job on the carpets, but for the exceptional customer service that came along with it. Truly professional and truly and a very good experience!

I work in an office building that has had some flooding issues.
A call was made to Matt True, owner of SERVPRO about 7:30am yesterday morning. Matt assured us he would have people at our facility by 8:30. By 8:20 we had 2 professional workers, assessed the water damage, brought in necessary equipment, moved extremely heavy file cabinets, and worked non stop for at least 6 hours. At the end, one of the workers wanted to go over the area to make sure nothing had been forgotten. Next day, the Owner Matt True was here to inspect, and take moisture readings. We still have some moisture so he will be back tomorrow. Great customer service. Very knowledgeable. Hopefully we will not have this problem again but if we do it will be the first call I make

You guys were great! I'll gladly leave a review! 5 Stars!

Great company ! We didn't have to worry about anything after our fire, the owners and crew went above and beyond.

Dear SERVPRO, 

You guys did such a nice job. Thank you so much - the house looks better than before. You can't even tell that there was any damage. Impressive work!

Thanks again, Sarah Skoletsky & Jill Bedard

Thank you for your patience with receiving payment while the insurance company finally agreed that the 3 bills for the sewer clean up was a reasonable bill!! You came promptly to clean up a bad situation for an elderly couple when the wife just had major surgery in Boston and come home to this sewer mess! Thank you again for your patience and understanding! 

Dear Mr. True, I am pleased to inform you of the exemplary customer service we received from Kim, Tony, and Nick. It is not a given today and should be applauded when received...so we applaud your team and say THANK YOU!

How does one measure great customer service? It starts with management and creating a culture that understands responsiveness, seamless transactions, fair price, respect and quality in any and everything aspect of your business. Your team exemplifies these qualities that are so important to your organization's ultimate success.

On behalf of my family, I wanted to take this opportunity to thank you.

Thank you SERVPRO! We were very pleased with the work your team did here. Great attention to detail. A job well done. A Merry Christmas & Happy New Year to you and the serve pro crew

We recently had major water damage from our washing machine which flooded the floor and the basement below. The SERVPRO team did a great job arriving quickly on site. Paul and the team immediately went to work identifying the issues and saving our wood floors. They worked quickly and effectively to minimize the damage and further costs. On top of that they provided amazing customer service dealing with insurance and a shout out to Karen who went above and beyond to help us sort out the payments. I highly recommend them!!