SERVPRO of Sparrows Point / Essex / Chase Commercial Services

Great customer service, the crew that came out was so knowledgeable about what needed to be done . Thank you

Stephanie and her company are a godsend. She responded to a plethora of emails and made me feel calm about the huge project that was before me. The cleaning of 2 sorely neglected bathrooms and removal of moldy ceiling in one gave us a new start and we are forever grateful. Thank you so very much!!!

Professional, through, efficient everything you need when your basement gets turned into swiming pool. I can't praise the crews and supervisors enough. I've had experience with water leaks before but I've never had better service or a more positive experience under the circumstances especially having this issue occur over Christmas and New Year holiday. Thanks for all your hard work. Roscoe May

Every staff member or worker that I had contact with was extremely professional and did a fantastic job. They handled my insurance claim and took care of every last detail the moment they came to my home. They made the entire process, from clean-up to restoration, so easy for me. They made what could have been a difficult situation entirely a stress-free experience. I would not hesitate to recommend them to anyone in need of their services.

As you can see by their reviews, this location goes above and beyond with their customer service and work service. I can't thank enough for Jessika and Francis for the top-notched customer service I received when my water heater went up and flooded my entire basement. They were professional, prompt and thorough. Francis went above and beyond with the care of packing up my basement belongings and reassuring everything was safe/ secure. Thank you!

This was by far the best experience we could possibly have had! From the very beginning Stephanie assured us they could get us back to normal. We were devastated by a tremendous flood from a burst supply line. The entire first floor and finished basement had lots of damage. John's crew were fast, professional, and proceeded to mitigate the water damage quickly. What could be saved was safely and securely packed out. After their equipment was removed we then were faced with reconstruction. John again lined up the best workers I've every seen. Every crew that came in was polite, helpful, and expert craftsman. We couldn't be more pleased with all of the advice, recommendations, and assistance with the insurance company that John and his team provided. Highly recommend them for not only damage mitigation but reconstruction as well.

I can't rave enough about how awesome SERVPRO is. My water heater leaked and flooded my basement on Thanksgiving day and they were so quick to respond being a holiday weekend. They were attentive to details, professional, eased all my worries and concerns and did such an amazing job. Francis went beyond the call of duty to assist with getting the mitigation work done and Travis and his partner were so polite and kind and did a great job taking out my damaged floors and dry walls. They also came out daily as promised to check on the equipment that was drying up the basement .I will def be recommending this company to all my family and friends. Thanks SERVPRO.

I was overwhelmed after my second floor bathroom flooded and caused significant damage on my first floor. My insurance agent recommended SERVPRO and I am glad he did! Everyone was extremely competent, dependable and courteous. The clean up was completed faster than I thought possible. I would recommend this company to anyone who asked!