Meet Our Team
All it takes is one call to SERVPRO of Howard County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Jeff Holland, team member at SERVPRO of Howard County]()
Jeff Holland
Jeff Holland is the owner of SERVPRO of Howard County, SERVPRO of Baltimore's Inner Harbor, SERVPRO of Washington County, and SERVPRO of Carroll County. He has been the heart and soul of our SERVPRO family since 2015 and is very involved with each of his departments and individual employees. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Applied Structural Drying, and Commercial Drying. Jeff's also has an MHIC License and certifications in EPA Lead Renovator, Commercial Restoration Training, Reconstruction Business Consideration, and Franchise Management Training. Jeff is an avid Ravens fan and loves to take trips to Ocean City with his family.
![Keith Whalen, team member at SERVPRO of Howard County]()
Keith Whalen
Keith joined the Restoration Industry in 2013 and joined our SERVPRO family in 2017. After retiring as a firefighter/paramedic, he still found the drive to help and serve fire victims. Navigating a new industry was not an easy task and there was so much to learn, but one constant was that the process must include empathy, integrity, and provide victims with education to make informed decisions. SERVPRO checked all of those boxes and was the best platform for him. His initial contribution to SERVPRO was the introduction of Rebuild Services to the Howard County Franchise. That division was created on the same principles above and focused on helping people make informed decisions as they navigate the process. In 2019, he was promoted to the Director of Operations, overseeing SERVPRO of Howard County, SERVPRO of Baltimore's Inner Harbor, SERVPRO of Washington County, and SERVPRO of Carroll County. Keith enjoys volunteering to coach kid's sports, non-profits, and loves his Baltimore Orioles!
![Bethaney Galloway, team member at SERVPRO of Howard County]()
Bethaney Galloway
Bethaney is one of our star Sales and Marketing Representatives. She started at our office in 2015 and has stuck with the Restoration Industry ever since. Bethaney loves music, spending time with family and friends, and doing anything creative and out of the box!
![Bill Garner, team member at SERVPRO of Howard County]()
Bill Garner
Project Manager - Rebuild Division
![Brittany Long, team member at SERVPRO of Howard County]()
Brittany Long
Brittany Long is a valuable asset to SERVPRO Team Holland, where she has thrived as a Job File Coordinator since 2021. When she's not expertly managing files and coordinating tasks, you'll often find her engrossed in a captivating book, showcasing her love for literature and storytelling. Additionally, Brittany is certified in Water Damage Restoration (WRT) and embraces her inner adventurer in the virtual realm, enjoying epic quests in World of Warcraft during her leisure time.
![Carlos Urgilez, team member at SERVPRO of Howard County]()
Carlos Urgilez
Rebuild Estimator
![Chuck Cox, team member at SERVPRO of Howard County]()
Chuck Cox
Sales Representative.
![Cleaning Technicians, team member at SERVPRO of Howard County]()
Cleaning Technicians
From left to right:
Hector Perdomo, Claudia Jacobo, Imelda Barrera, Evelyn Castillo, Gerson Moran
![Donna Digman, team member at SERVPRO of Howard County]()
Donna Digman
Donna Digman is the Sales and Marketing Manager at SERVPRO of Howard County, Baltimore's Inner Harbor, Washington County, and Carroll County. She has 15 years of experience in the restoration industry. Donna has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Water Damage, Health & Safety, Fire & Smoke Damage, Odor Control
![Donna Reinhardt, team member at SERVPRO of Howard County]()
Donna Reinhardt
Rebuild Division - Coordinator
![Imelda Barrera, team member at SERVPRO of Howard County]()
Imelda Barrera
Cleaning Technician
![John Solter, team member at SERVPRO of Howard County]()
John Solter
John Solter has been part of the Restoration Industry since 2010 and joined our SERVPRO family in 2019 as our Fleet/Facility Manager. John is licensed in Powered Industrial Trucks, and has his OSHA 10 license. In his free time, he loves spending time with his family and going out shopping with them!
![Kevin Justice, team member at SERVPRO of Howard County]()
Kevin Justice
Project Manager - Rebuild Division
![Mason Grossnickle, team member at SERVPRO of Howard County]()
Mason Grossnickle
Mason Grossnickle has been our Director of Operations since 2023 and is a vital part of our office workflows and procedures. His leadership and problem-solving skills make him an invaluable asset to our team. In his free time, Mason likes to be outdoors going hunting and fishing, riding motorcycles, playing numerous sports, and attending concerts.
![Norma Ortiz, team member at SERVPRO of Howard County]()
Norma Ortiz
Cleaning Technician
![Paul Taggart, team member at SERVPRO of Howard County]()
Paul Taggart
Paul is one of our dedicated Crew Chiefs. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in: Water Damage Restoration and Carpet Cleaning. He has been a vital part of our team since 2016.
![Rebuild Construction Technicians, team member at SERVPRO of Howard County]()
Rebuild Construction Technicians
From left to right:
Leonel Sanchez, Kevin Lemus, Mynor Moran, Elmer Moran
![Rebuild Estimators, team member at SERVPRO of Howard County]()
Rebuild Estimators
From left to right:
George Kaczor, Matt Francis, Kendal Sewell
![Terrie Caudle, team member at SERVPRO of Howard County]()
Terrie Caudle
Terrie Caudle is a Fire/Water Technician at SERVPRO Team Holland. She has been a team member since 2018, where she helps restore properties. Outside of work, she enjoys spending time with her family and animals. Terrie's dedication to her job and her close personal bonds make her an essential part of our SERVPRO family.
![Trisha Burnette, team member at SERVPRO of Howard County]()
Trisha Burnette
Cleaning Technician
![Tyler Dailey, team member at SERVPRO of Howard County]()
Tyler Dailey
Tyler Dailey is a dedicated technician at SERVPRO Team Holland, bringing his expertise and commitment to the team since 2022. When he's not diligently handling restoration projects, you can find him watching football games or spending quality time with his family.
What our
customers are saying
Josh and Colin were knowledgeable, courteous, prompt. They kept me informed of every step of the way. Top notch service.
So wonderful! Nayeli, Norma, Martha, Gaby, Terry, Ej, Mikey, Chase were all superheroes!!! Very professional and tireless! Highly recommend.
Nayeli, Norma, Gabby, Martha, and Terry did a fantastic job cleaning our new home. We'd been dealing with a persistent perfumy/stale odor and wanted it gone before we moved in. They were very thorough, friendly, and efficient. They prioritized the areas we were most concerned about to get as much done as possible in the limited time available.
Everyone was great to work with and they did a great job.
I had a former horse barn (filthy) cleaned and disinfected in preparation for a conversion to a woodshop. I am very pleased with the service.
Had water damage on hardwood floors. ServePro came and installed drying mats, checked them daily to ensure progress.Fast, efficient, friendly, and very communicative. Would definitely call again.
The work that was performed was professional. The staff provides exceptional customer service, and service. Thanks for taking care of my residents concerns effectively
Nayeli, Mikey and their crew shows up on time this morning and packed out everything in my water damaged basement by 3 pm. They did a great job communicating throughout the day and were very pleasant to work with. Thank you for getting the basement ready for the next step with ServPro to get the basement back to usable condition.
Fire was raging around 1:00 at night. Firemen arrived within 15 or 20 min. I spoke with the fire chief around 3:00 am and he said I should call the insurance company now even though it was 3:00 am. Called the insurance company. Around 4:00 am (approx because this is from memory) I think that Dave with CHUBB IMMEDIAtELY ENLISTED THE AID OF Serv Pro to board up house as fireme had to put a hole in the roof and there were broken windows. Dave also immediately enlisted the aid of Serv Pro who descended upon the property and began taking photos immediately, making sure electricity was disengaged, and then at some point in the process enlisted the aid of Serv Pro to begin the process of storage and clean up of property. Their lead supervisor and coordinator Jude Deguzman was my initial contact. He was such a calming influence during this process and as each facet from the clean-out to pack-out to construction concerns were so expertly filmed and my psyche was calmed as far as this overwhelming chain of events. Jude so calmly handled my son and I with kindness and compassion and explanations. He is definitely a very valuable employee as the initial front man of this company. I so appreciated the introductions to other members of the company as well. I decided to allow Serv Pro to do the renovations which we are now under contract to do. As we are in infancy with that process I cannot give a review yet but based on their excellence and ability to communicate effectively so far I am confident it will go smoothly.
About Us
SERVPRO of Howard County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of Howard County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Howard County can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Howard County.
Some of our staff grew up and still live in Howard County. We want to be there for our community. We have families that work together in our company. Husbands and wives as well as parents and children. You can't help but feel the sense of family and community at SERVPRO of Howard County.
If you would like to schedule service for your home or business, please call today! 410-465-7333 We are here for you 24/7 everyday of the year.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust. This company was started with a family at it's core and SERVPRO of Howard County continues that feeling. We care about our neighbors.