Meet Our Team
All it takes is one call to SERVPRO of The Andovers. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Nicole Nussdorf, team member at SERVPRO of The Andovers]()
Nicole Nussdorf
Job title: General Manager
How long have you been with SERVPRO? 15 years
What is your favorite part about helping customers? Lifting the burden of the claims process.
What do you like to do outside of work? Spending time with family, friends.
What is one fun fact about yourself? I want to visit every continent.
![Gina Medugno, team member at SERVPRO of The Andovers]()
Gina Medugno
Job title: Office Manager
How long have you been with SERVPRO? 16 years
What is your favorite part about helping customers? It is rewarding to make a positive difference and I value the opportunity to build a lasting relationships with customers by earning their trust and supporting them throughout the restoration process.
What do you like to do outside of work? I enjoy spending quality time with my three kids, enjoying outdoor activities, attending their sporting events, and time together at home. My family is a big part of my life and what I value most.
What is one fun fact about yourself? I am an Ice Hockey coach
![Jeff Massey, team member at SERVPRO of The Andovers]()
Jeff Massey
Job title: Production Manager
How long have you been with SERVPRO? 3 months
What is your favorite part about helping customers? I enjoy problem solving and improving peoples' lives
What do you like to do outside of work? Spend time with my family, especially my daughter
What is one fun fact about yourself? I can play around 15 musical instruments badly.
![Juan Diaz, team member at SERVPRO of The Andovers]()
Juan Diaz
Job title: Production Manager
How long have you been with SERVPRO? 7 happy years
What is your favorite part about helping customers? Responding to them in their need and seeing the relief and happiness on their faces once our services have been completed.
What do you like to do outside of work? I enjoy exploring new places, seeking new adventures, and watching the sunset.
What is one fun fact about yourself? I enjoy putting a smile on those close to me and helping others whenever I can.
![Kevin Hurley, team member at SERVPRO of The Andovers]()
Kevin Hurley
Job title: Production Manager
How long have you been with SERVPRO? 11 years
What is your favorite part about helping customers? Providing relief at a time of loss.
What do you like to do outside of work? Spending time with family, camping, fishing.
What is one fun fact about yourself? Avid meat smoker/BBQ enthusiast
![Ryan Shepley, team member at SERVPRO of The Andovers]()
Ryan Shepley
Job title: Project Manager
How long have you been with SERVPRO? 4 years
What is your favorite part about helping customers? To see how happy they are when we finish
What do you like to do outside of work? Play with my dog
What is one fun fact about yourself? I shoot from the hip and I'm hip when I shoot
![Adriana Rodriquez, team member at SERVPRO of The Andovers]()
Adriana Rodriquez
Job title: Crew Chief
How long have you been with SERVPRO? 6 years
What is your favorite part about helping customers? The satisfaction of seeing them happy with the work.
What do you like to do outside of work? Spending time with my friends.
What is one fun fact about yourself? I like telling jokes, but I'm very bad at it.
![Edwin Rios, team member at SERVPRO of The Andovers]()
Edwin Rios
Job title: Crew Chief
How long have you been with SERVPRO? 3 years
What is your favorite part about helping customers? The satisfaction of doing a good job
What do you like to do outside of work? Play video games and watch soccer
What is one fun fact about yourself? I smile a lot
![Gio Avila, team member at SERVPRO of The Andovers]()
Gio Avila
Job title: Crew Chief
How long have you been with SERVPRO? 5 years
What is your favorite part about helping customers? Satisfaction, joy, and gratitude
What do you like to do outside of work? Reading, watching movies, listening to music, and cooking.
What is one fun fact about yourself? I am passionate about soccer and martial arts.
![Jarol Julian Poveda Acevedo, team member at SERVPRO of The Andovers]()
Jarol Julian Poveda Acevedo
How long have you been with SERVPRO? 4 years
What is your favorite part about helping customers? Meeting the customer's expectations
What do you like to do outside of work? Resting, traveling, and spending time with my family.
What is one fun fact about yourself? Making my coworkers laugh any way I can.
![Jorge Avila, team member at SERVPRO of The Andovers]()
Jorge Avila
Job title: Crew Chief
How long have you been with SERVPRO? 6 years
What is your favorite part about helping customers? Their piece of mind and happiness
What do you like to do outside of work? Drawing, designing, and listening to music
What is one fun fact about yourself? I am a graphic designer and toy/TCG collector.
![Juan Rivera, team member at SERVPRO of The Andovers]()
Juan Rivera
Job title: Crew Chief
How long have you been with SERVPRO? 21 years
What is your favorite part about helping customers? Helping them feel satisfied and happy with the work completed.
What do you like to do outside of work? Being with my family, playing sports, etc.
What is one fun fact about yourself? My sincerity and honesty
![Carlos Arias, team member at SERVPRO of The Andovers]()
Carlos Arias
Job title: Production Technician
How long have you been with SERVPRO? 4 years
What is your favorite part about helping customers? That the customer is satisfied
What do you like to do outside of work? Spending time with my family.
What is one fun fact about yourself? I love animals.
![Jorge Garza, team member at SERVPRO of The Andovers]()
Jorge Garza
Job title: Production Technician
How long have you been with SERVPRO? 15 months
What is your favorite part about helping customers? Being able to give them peace of mind.
What do you like to do outside of work? Listen to music and relax.
What is one fun fact about yourself? In my free time, I spoil my cats.
![Leidy Katerin Akara Pedraza (Kathy), team member at SERVPRO of The Andovers]()
Leidy Katerin Akara Pedraza (Kathy)
Job title: Production Technician
How long have you been with SERVPRO? 4 years
What is your favorite part about helping customers? Seeing their happy face when the job is finished
What do you like to do outside of work? Being at home with my husband, my cats, and my plants.
What is one fun fact about yourself? I love cats
![Marcelo Ventura, team member at SERVPRO of The Andovers]()
Marcelo Ventura
Job title: Production Technician
How long have you been with SERVPRO? 2 years
What is your favorite part about helping customers? Helping people recover after unexpected damage and seeing them happy when the job is finished.
What do you like to do outside of work? I enjoy spending time with my family, working on my house project in Brazil, and planning for my future.
What is one fun fact about yourself? I am from Brazil and one of my biggest dreams is to build my own farm one day. I love playing soccer, fishing, and hanging out with friends.
![Stephanie Costello, team member at SERVPRO of The Andovers]()
Stephanie Costello
Job title: Recon Coordinator
How long have you been with SERVPRO? 1 year
What is your favorite part about helping customers? Turning stressful situations into positive
What do you like to do outside of work? Spend time with family and friends
What is one fun fact about yourself? Full time mom, wife, and can make a tasty margarita.
![Michael Shepley, team member at SERVPRO of The Andovers]()
Michael Shepley
Job title: Warehouse Manager
How long have you been with SERVPRO? 10 years
What is your favorite part about helping customers? Seeing the joy on their faces when the job is done
What do you like to do outside of work? Hanging with my grandson Jack.
What is one fun fact about yourself? I always greet people with "Hi. How are ya?"
![Raeann Keeley-Pellerin, team member at SERVPRO of The Andovers]()
Raeann Keeley-Pellerin
Name: Raeann Pellerin
Job Title: Office Administrator
How long have you been with SERVPRO? 6 years
What is your favorite part about helping customers? I enjoy helping people through some of the most stressful times in their lives. Whether it's answering questions, coordinating the next steps, or simply providing reassurance, I love knowing that I can make the restoration process a little easier for our customers.
What do you like to do outside of work? Outside of work, I enjoy spending time with my family, writing, photography, exploring New England, and working on growing our family businesses. I also love visiting Disney and creating content for websites and social media.
What is one fun fact about yourself? I'm a published author and enjoy inspiring others through my writing about hope, resilience, and overcoming life's challenges.
What our
customers are saying
Fast, professional, affordable and informative. Can't beat 'em
My husband and I had our basement flood within the first month of owning our home, it was incredibly scary and stressful. Servpro of the Andovers helped us every step of the way Kevin was calm cool and collected when evaluating our damage and getting his crew on site for drying and demo immediately. He helped us walk through every scenario and gave fair, honest advice. When it came to the reconstruction, Ryan + Vanessa and her crew did a FABULOUS job. They were kind, efficient and did such a flawless job. Even though we didn't really want to have to redo our already finished basement within the first month of homeownership, they did such a beautiful job and I'm so glad that they were a part of the team. Also Stephanie in the main office was great- kept us in the loop on everything, pushed for things to stay on track, and was also a calming force during the stressful time
Servpro cleaned my carpet. Both technicians were very kind, professional and diligent. I would rate them 5 stars.
I can’t say enough great things about the experience I’ve had with ServPro of The Andovers. We had water in our basement and they were helpful from my first call - explaining options, booking on-site visits, and talking about next steps. They performed significant water mitigation and demolition work in my basement and were incredibly clean, thorough, and detail oriented throughout the process. Work site was tidy after every day, the crew was very polite, and I received almost daily updates from the project manager and front office. On top of that, they’ve been in touch with my insurance company on my behalf, following up on estimates and helping to explain the mitigation and remodeling steps that will be required to fix things. I hope I don’t have any more water or other damage inside my house, but ServPro will be my first call in that event and I’ll have confidence knowing how they handle things throughout the process. Would give 10/10 stars if possible.
Servpro has been taking care of our house after we had a brush fire outside which caused indoor smoke issues. The individuals working on the house have exceeded my expectations. Very impressed!
After experiencing such a tragic fire in my home, I had no idea on what process I needed to follow or what I needed to do. SERVPRO assisted me from contacting my insurance to then completing demo of my kitchen. Kevin was exceptional with his communication and answered every one of my questions/concerns. THANK YOU!
Great people that helped me and my family during a fire that took most of my garage. Everyone we dealt with was caring and respectful.
Great crews and office staff!! Highly recommend!
Awesome service from everyone here when my business suffered water damage. Highly recommend!!
About Us
SERVPRO of The Andovers started as a family run business by Ken and Joyce White in 1975, the same way SERVPRO originally started… right in their own basement! Their three sons were right their watching all along, seeing their parents help home and business owners return from a disaster. Young Eric, Gregg, and Brian, learned the SERVPRO way of helping property owners remediate water, fire, and mold damages “Like it never even happened.” The three brothers took over the business in 1992 from their parents. They continued to train all those that came to work with them to understand the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business.
The goal was and still is to help minimize the interruption to your life, quickly return your home or business to its preloss conditions and reduce the stress of the unfortunate situation. We are at your doorstep fast when you need us most, 24/7/365!
Several members of our team work on volunteer projects within the communities of SERVPRO of The Andovers to help lift them up in areas of need and support area business' with the local Chamber of Commerce.
When you are in need of fire, water, or mold remediation, call the team in your community that will help make it "Like it never even happened."