About Us
SERVPRO of Marlboro & Concord is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
We Believe
SERVPRO of Marlboro/Concord, with 97 Google reviews and an average rating of 4.7, incorporates our mission of providing excellent service and commitment to our customers. We approach each new loss with a desire to exceed our customers’ expectations and go above and beyond with each new undertaking. Our Project Managers, Crew Chiefs, and Production Technicians are all aware that our customers come first and we are open to their comments and listen carefully to them.
Our History
SERVPRO of Marlboro/Concord was founded in 1998 by our co-owners Kevin and Cynthia Lee and have shown dedication and commitment to the company for 21 years. Kevin Lee spent over 15 years working in support services within Beth Israel Deaconess Medical Center. Kevin managed multiple support services departments; for instance he managed all of the cleaning of the medical centers and is known for his excellent customer service. He graduated from his undergraduate program Olivet Nazarene University in Illinois, and then proceeded to obtain his MBA from Rivier College in Nashua NH.
Commitment to Community
We are not one-dimensional with just providing restoration services to our communities. We sponsor and participate in the Walk for Cancer as we support the American Cancer Society. Also, the Walk for Hunger, help our Veterans, the Homeless, and The United Way of Marlboro, MA. We may not yet be a landmark in our New England Area like the Ralph Waldo Emerson House or the Wright’s Tavern, which was the assembly point for the Minutemen before the Battle of Lexington and Concord —but we are trying to be. Since we are locally owned and operated, we have had the honor and privilege to serve our communities for over 20 years and look forward to many more.
Trained Professionals
Our team performs the necessary services related to the damage with compassion and competence in the pursuit of excellence. Every morning we review our works in progress to ensure that we stay attuned to our customers' concerns. We have a culture of caring, respecting and creating new opportunities for each other and our customers. Each employee completes a full background check prior to starting the new job so we know we are bringing in the best employees to our customers. Our crew members are IICRC certified in all different aspects, WRT, Fire/Smoke, Mold Remediation, etc, giving them the knowledge and confidence to perform their best when working on the job.
Why SERVPRO?
SERVPRO of Marlboro /Concord is a trusted leader in the restoration industry, and our highly trained technicians provide 24-hour/7 days a week emergency service. We’re dedicated to responding Faster To Any Size Disaster with the training, equipment, and experience we always provide to meet and beat the expectations of our customers and clients, both residential and commercial. Our franchise has won the Millionaire Gold for the Outstanding Sales Performance Award a total of 6 times. SERVPRO of Marlboro/Concord also provides assistance and support for commercial losses with the help of our Emergency Ready Profile, at no cost to our customers.
You can call SERVPRO of Marlboro / Concord at (978) 965-4345 for cleanup and restoration services. We’re Faster to Any Size Disaster.
Service Area
Certifications
- UFT - Upholstery & Fabric Cleaning Technician
- OSHA - 10-hour General and/or Construction Industry Training Program
- OSHA - 30-hour General and/or Construction Industry Training Program
- IICRC Certified Firm
- AMRT - Applied Microbial Remediation Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- ECTP - Employee Certification Training Program
- CCT - Carpet Cleaning Technician
- WRT - Water Damage Restoration Technician
- OCT - Odor Control Technician
- ASD - Applied Structural Drying Technician
Payment Info
The following cards are accepted:Awards
- Millionaire's Gold for Outstanding Sales Performance
- Millionaire's Gold for Outstanding Sales Performance
- Millionaire's Gold for Outstanding Sales Performance
- Millionaire's Gold for Outstanding Sales Performance
- Millionaire's Gold for Outstanding Sales Performance
- Millionaire's Gold for Outstanding Sales Performance
Affiliations
- Institute of Environmental Education (IEE) - https://ieetraining.com/
- Indoor Air Quality Association - http://www.iaqa.org
- Institute of Inspection Cleaning and Restoration Services (IICRC) - http://www.iicrc.org/
- American Bio Recovery Asscociation (ABRA) - http://americanbiorecovery.org/
What our
customers are saying
Lexie, Malcom, Jeremy, Mason & Sean came & worked efficiently, quickly & were very professional.
Recover from water damage from a leaky valve Great job by the whole crew - Lexie - crew chief Malcolm Sean Damon Jeremy Mason
Dear ServPro, As a Realtor, I have helped many clients navigate water damage over the years, but I recently experienced it firsthand when a broken pipe flooded our basement. I knew to call ServPro, and your team arrived quickly to begin the restoration process. Lexi and Malcolm were the team members assigned to our home, and they did an outstanding job. Their work is clearly demanding, yet they remained diligent and hardworking throughout. They were friendly, professional, and kept us well-informed regarding their schedule and the next steps in the process. I highly recommend ServPro for any water-related emergencies. Best regards, Laura McKenna
Lexie and Malcolm were terrific. Lexie is a great communicator
ServPro came to my condo to clean up my kitchen and dining room after a small and contained fire in my oven. There was some fallout from the fire extinguisher chemicals and some smoke. They were here for about 3 days and did a great job!! They were friendly, polite, hard-working and thorough! There was mainly 2 guys here and at one point four guys (Matt, Damon, Andrew and Mason). The project manager was Josh. They all did a great job and I'm very pleased with their work. A special shout-out to Matt for being the lead guy on the clean-up crew and walking me through everything that was happening and making sure I understood and addressing any concerns that I had. The folks in the office were helpful as well and got back to me quickly with any questions/concerns I had. I would definitely use them again if I had another issue!
Andrew, Jeremy and Mason were Awesome. They were hard working, conscientious and super friendly. Would absolutely recommend ServPro and this team!
Andrew and Jeremy were very professional and took extreme care to protect our house during remediation and clean up after. Would definitely recommend ServPro!!
Thank you Lexi and Malcolm for your services and support in recent ice dam damage to our place. You did a great job and we very much appreciated.
Lexi & Malcom were fantastic!! Thank you for all your help!