I don’t write many reviews, so when I do, it’s because a company has truly exceeded my expectations. I brought Servpro of Lowell a highly collectible mid-century modern dresser that was permeated with cigarette odor. This piece meant a great deal to me, so I was understandably nervous about trusting it to just anyone. From my first phone call with Justin to meeting Alan and his team—Jeremy, Adam, Mark, and Josh—I knew my dresser was in good hands. Everyone I interacted with was professional, courteous, genuinely kind, and respectful. They introduced themselves, shook my hand, and treated both me and my furniture with genuine care. That level of customer service is something I rarely experience anymore, and it made a lasting impression. Alan took the time to explain the remediation process and answer my questions, which immediately put me at ease. Servpro of Lowell successfully removed the cigarette odor, exactly as promised. Having worked in retail myself, I know exceptional customer service when I see it. Servpro often helps people after fires, floods, and other devastating situations. If this is the level of care they show someone bringing in a single piece of furniture, I can only imagine how reassuring they are to customers facing much more difficult circumstances. Thank you, Alan, and the entire Servpro of Lowell team, for making what had become a stressful situation so much easier. Your professionalism, kindness, and genuine care did not go unnoticed. Servpro of Lowell exceeded my expectations, and I would recommend them without hesitation.
