Meet Our Team
All it takes is one call to SERVPRO of Metairie. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Jim Metteauer , team member at SERVPRO of Metairie]()
Jim Metteauer
Owner
Jim Metteauer is part owner of SERVPRO of Metairie. He grew up in a small town in East Texas and later went on to attain a degree in Civil Engineering. Post-grad he traveled to seventeen countries and worked in the oil fields for 12 years. He has always enjoyed servicing people and the construction industry and consequently joined forces with his two friends to start SERVPRO of Metairie together. He is a licensed mold contractor in Louisiana and Texas, and he has his residential and commercial contractor license in the state of Louisiana. When he is not at work he loves spending time with his beagle-greyhound mix, Carolina, and taking her on adventures!
![Taylor Rosson , team member at SERVPRO of Metairie]()
Taylor Rosson
Owner
As one of the owners of SERVPRO of Metairie Taylor is responsible for the oversight of the day-to-day operations of all facets of the organization. He is trained, certified, and experienced in water and fire damage restoration through SERVPRO Industries, and holds Water Damage Restoration (WRT) and Fire & Smoke Damage Restoration (FSRT) certifications from the Institute for Inspection, Cleaning and Restoration Certification (IICRC). He graduated from Mississippi State with a bachelor's degree in 2013.
Taylor enjoys spending time with his family, playing golf, exercise, music, and passionately following all of his sports teams.
![William Love, team member at SERVPRO of Metairie]()
William Love
Owner
William Love is also part owner of SERVPRO of Metairie. Will grew up on the Mississippi coast and lived through Hurricane Katrina. After the storm, he was inspired to be able to help others in the community during trying times.
Before he became a SERVPRO franchise owner he was a stay-at-home dad and part-time pastry chef! He enjoys whipping up cookies, cakes, and his famous Tiramisu. Will also loves hanging out with his wife, 2 daughters, and the boys.
![Brice Marks, team member at SERVPRO of Metairie]()
Brice Marks
VP of Construction Operations
Brice is the Reconstruction Manager at SERVPRO. Brice has over 10 years of experience in both residential and commercial reconstruction. When your home or business needs renovation, you can rest assured that Brice will demonstrate professionalism, expertise, and the confidence to get the job done.
![David Armour, team member at SERVPRO of Metairie]()
David Armour
Production Manager
David is a Production Manager at SERVPRO of Metairie with over 14 years of experience in the remediation and mitigation industry. He is a tremendous asset to the team and has managed projects ranging from a few thousand dollars to large-scale losses exceeding $10 million. David is always punctual, courteous, and brings a great personality to the job site that helps keep the work environment positive and productive.
![Colby Tumbagahan, team member at SERVPRO of Metairie]()
Colby Tumbagahan
Production Manager
Colby is a Production Manager at SERVPRO of Metairie with over 7 years of experience in the remediation and mitigation industry, including the past 5 years with SERVPRO. He is a valuable asset to both the team and the community. As a Production Manager, Colby plays a key role in coordinating between the customer, the insurance company, and the SERVPRO team to ensure that each project runs smoothly and efficiently.
![James Wells, team member at SERVPRO of Metairie]()
James Wells
Assistant VP of Administration
James has been with SERVPRO for over 10 years and has held multiple roles within the company. He ensures that teams across several franchises are working together efficiently and staying in sync throughout each project.
![Eric Unser, team member at SERVPRO of Metairie]()
Eric Unser
General Manager
![Margaret Crothers, team member at SERVPRO of Metairie]()
Margaret Crothers
Production Manager
![Ronnie Bouvier, team member at SERVPRO of Metairie]()
Ronnie Bouvier
Operations Manager
![Blake Murnane , team member at SERVPRO of Metairie]()
Blake Murnane
Office Manager
![Victoria Henshaw, team member at SERVPRO of Metairie]()
Victoria Henshaw
Job File Coordinator
![Tristan White , team member at SERVPRO of Metairie]()
Tristan White
Job File Coordinator
What our
customers are saying
Detailed and very professional.
I had a water damage in my kitchen and dining room caused by the failed water heater. Servpro crew Exequiel and Joel did a great job. They were polite and knowledgeable . I would recommend their service to my friends and family.
Outstanding job of remediation post storm. Friendly, prompt, and professional representatives that answered all of my questions and addressed my concerns… Many thanks to service representatives Exequiel and Joel. AAAAA+++++.
Exequiel and Joel were phenomenal. Very careful and respectful of property and time. Would highly recommend Servpro!
I had a great experience with this company. I had my bedroom packed and stored off-site in preparation for an abatement and reconstruction. Christina, the scheduling and coordinating manager kept me informed and ensured everything went smoothly. Yuritzhy and her crew were meticulous in tracking my belongings and took great care in packing and wrapping each item. Blaine and his assistant were punctual, moved everything out with exceptional care and even moved some things for me that were staying on sight. I would definitely use their services again for moving and storing my belongings and I highly recommend them to anyone needing these services.
The technicians were very professional and efficient. They were able to complete the task quicker than was estimated.
Colby and Ethen have been great! I had my hot water heater fail in my attic causing extensive damage to my kitchen, laundry room, breakfast room, and den. They came out quickly and made everything super easy for us. Would highly recommend Servpro.
Blaine M. and AZ V. Were great. Also big thanks to Chip and Jordan.
Great experience with the team handling the mitigation piece of the work. They worked quickly and efficiently and kept us informed throughout the process.
About Us
SERVPRO of Metairie was established in 1992 to service the local community’s restoration needs. When the company was founded, it was built on principles: hard work, proper training, and customer service. Without these fundamental principles, we would not have been able to provide almost 30 years of service to our Greater New Orleans community. As of October 2018, William Love, Jim Metteauer, and Taylor Rosson purchased the franchise from a long-standing SERVPRO operator. Growing up on the Mississippi coast, William and Taylor lived through Hurricane Katrina and experienced major water damage. We understand what it is like to go through these trying times. Should you experience a loss at your home or property, we would be honored to assist in your restoration needs.
Water damage is a staple of our business. Due to our size, we have national contracts with multinational insurance companies and property management firms. Water damage can strike a home or business anytime, and we are always prepared to help. SERVPRO of Metairie has a crew on call 24/7 to assist the needs of those in emergencies. From water damage at your Metairie home to water damage in a commercial building in downtown New Orleans, we have the experience and training to mitigate these losses quickly. SERVPRO has a strict 1-4-8 response time (1 hour to return the call, 4 hours to respond on-site, 8 hours to have a full scope of work to the insurance company), and we at SERVPRO of Metairie pride ourselves on exceeding these standards.
Fire damages are common in our old homes and businesses in New Orleans and the surrounding areas. Our community boasts many beautiful homes built in the 1900s but these homes can have dated electrical systems leaving them more susceptible to fire damage. SERVPRO of Metairie will respond to your home or place of business and provide a full scope of work for the fire loss. We will work with your insurance company to ensure the proper storage of your belongings while your property is restored.
If you have a need for water, fire, or mold restoration work in the Greater New Orleans area, please call SERVPRO of Metairie where we will treat you like family.