Meet Our Team

Michael Parsons has been working with SERVPRO^®; Team Miller since 2024 and is currently the General Manager of the Indianapolis, IN office. In his role, he oversees all aspects of the business including strategic planning, daily operations, financial performance, staff management, and goal driving. Michael holds IICRC Certifications for AMRT, ASD, WRT, and MRS. Michael’s favorite part about working with SERVPRO is listening to and sharing stories with his coworkers and customers. In his free time, he enjoys backpacking, camping, fishing, and generally spending time outdoors.

Larry Peterson has been working with SERVPRO^®; Team Miller since 2024 and is currently in Regional Sales and Marketing. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses in the Indianapolis area. Larry’s favorite part about working with SERVPRO is representing the SERVPRO brand. In his free time, he enjoys collecting vinyl records and exercising.

Jason Ingram has been working with SERVPRO^®; Team Miller since 2024 and is currently a Reconstruction Project Manager in the Indianapolis, IN office. In his role, he manages both residential and commercial reconstruction projects throughout Indianapolis and its surrounding areas. Jason’s favorite part about working with SERVPRO is the team organization and access to large loss resources like the Disaster Recovery Team. In his free time, he enjoys ATVing, eating, and watching sports.

Bizzy Wilson has been working with SERVPRO^®; Team Miller since 2024 and is currently a Mitigation Project Manager in the Indianapolis, IN office. In her role, she manages estimating, communicating with customers, and coordinates crews and all aspects of water damage losses throughout Indianapolis and its surrounding areas. Bizzy holds IICRC Certifications for WRT, FSRT, TCST, and has certifications with forklift and boom operations. Bizzy’s favorite part about working with SERVPRO is client relations and teaching her crews. In her free time, she enjoys racing, riding her motorcycle, skating, hiking, traveling and sports.

Ryan Heck has been working with SERVPRO^®; Team Miller since 2025 and is currently the Senior Director of Regional Sales. In his role, he manages the regional sales and marketing representatives in our Michigan, Indiana, Florida, and Illinois offices. Ryan’s favorite part about working with SERVPRO is working with a world class team to grow the business and help put people’s lives back together. In his free time, he enjoys spending time with his wife and three children and spending time taking them to all of their extracurricular activities.

Patrice Dishaw has been working with SERVPRO^®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.

Michelle Gricar has been working with SERVPRO^®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.

Kari Peckham has been working with SERVPRO^®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.

Eric Gautheir has been working with SERVPRO^®; Team Miller since 2019 and is currently the Operations Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Eric runs the day-to-day operations of the Disaster Recovery Team, including being an asset to the project managers, allocation jobs and tasks, and planning and figuring out logistics for team deployment of major weather events across the country. Eric has IICRC Certifications for WRT and FRST. Eric’s favorite part about working with SERVPRO is helping clients and experiencing different challenges every day. In his free time, he enjoys spending time with family, going to the gym, and building or restoring furniture.

Kim Cousineau has been working with SERVPRO^®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.

Ed Gruczelak has been working with SERVPRO^®; Team Miller since 2019 and is currently in National Sales and Marketing. In his role, he is responsible for leading national marketing efforts through prospecting, negotiating, and closing agreements and contracts. He primarily focuses on program implementation, reporting and strategic account management throughout Michigan and Indiana. Ed’s favorite part about working with SERVPRO is helping commercial businesses recover from emergencies and get back to business as if the loss never happened. In his free time, he enjoys spending quality time with his family and friends, golf, boating, and fishing.

Justin Burtch has been working with SERVPRO^®; Team Miller since 2022 and is currently a Large Loss Abatement Project Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Justin manages estimating, communicating with customers, and coordinates crews for large commercial losses. Justin has IICRC Certifications for WRT and AMRT. Justin’s favorite part about working with SERVPRO is working with a team to help people restore their businesses and homes. In his free time, he enjoys volunteering in the community, hunting, and enjoys being a certified CPR instructor.

Pat Waterman has been working with SERVPRO^®; Team Miller since 2010 and is currently a Fleet/Resource Coordinator for the SERVPRO Team Miller Disaster Recovery Team. In his role, Pat maintains the fleet of trucks and trailers in ‘ready mode’ along with coordinating supplies to DRT job sites. Pat’s favorite part about working with SERVPRO is helping others and his teammates who are like family to him. In his free time, he enjoys bass fishing.

Courtney Gary has been working with SERVPRO^®; Team Miller since 2025 and is currently a Project Auditor for the SERVPRO Team Miller Disaster Recovery Team. In her role, Courtney prepares each job loss behind the scenes and ensures everything is documented and billed correctly. Courtney’s favorite part about working with SERVPRO is being a part of a team that makes a difference in people's lives. In her free time, she enjoys spending time with family and friends, crafting, baking, and reading.