Call: (815) 964-0599
Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Rockford
Our Google Reviews
(815) 964-0599
4.5
(61 reviews)
(815) 964-0599

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Quick Links:

Storm DamageSewage CleanupContents Packout & StorageWater Damage

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.
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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?

When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
61 Reviews
4.5
Leave Us A Review
Linda Jirek
4 months ago

I had the misfortune of having a water leak in my Eagle Ridge Townhouse which caused extensive damage to my main floor. The leak was caused by a faulty shut off valve and the water ran for about 3 weeks which was the last time I was up to Galena. I came up on Friday night to relax and have fun for memorial weekend. What a mess I walked in to. I State Farm recommended Servpro for the clean up process. I called them Saterday morning at 8 am. Three Servpro trucks pulled up 3 hours later. Don Haysiette was the Project Director and Rocky was his lead supervisor. They took over, calmed me down and made the whole clean up process stress free. In my opinion, they are what customer service and customer satisfaction is all about. I would not hesitate to recommend them to anyone. People make the company successful and Servpro should be extremely happy to have people like Don And Rocky representing them. I cannot say thank you enough.

Rita Moore
6 months ago

SERVPRO did an amazing job after my home flooded—twice in just 9 weeks. From the moment Don and his team arrived they were incredibly professional, respectful, kind, friendly and easy to work with during a very stressful time. Their expertise and efficiency was remarkable. They removed all flooring and wet sheetrock in about 7 hours, which was truly impressive and helped prevent further damage. Their efficiency, communication, and friendly attitude made all the difference. Thank you Don & his crew!! Highly recommend!!

Erin Didier
12 months ago

Don and his team were great! They were timely and did a great job. Don was knowledgeable and always kept me informed on the process and the next steps. Would recommend Servpro to anyone!

dan holmes
about 1 year ago

I called on a Friday at 11:45 am after a 7" rain Thursday evening. I was pretty sure I wouldn't see anybody until Monday. My call was returned at noon and I had 2 ServPro guys at my house by 12:35!! After a review of the situation (water in a finished basement) and a guess for the cause, they immediately set to work. More help was brought in and by 4:20 in the afternoon, the damage had been removed and the drying process begun. Staff arrived at appointed times on Saturday and Sunday to check equipment and check the progress. Monday morning, equipment was removed and clean up completed. While I'm not happy that the basement flooded and I'm left with many projects ahead, I'm glad the ServPro guys were there to make the initial clean up quite a bit less stressful. It was much, much more of a project than I could handle or even had equipment to try! Don Hayslette from the Rockford area was the project manager. Thank you, buddy! Competent, knowledgeable, empathetic and kind.....just what you need when problems come your way. Got a problem? Call ServPro!!!

Tsipiora Mowers
over 1 year ago

I absolutely loved the work done by Servpro. Not only was the job they did absolutely fantastic Roger and his whole team were very nice, courteous, respectful, professional and dare I say total rockstars! Any issue I had was resolved immediately and with a smile. I would highly recommend you use Servpro for any restoration project or water damage you may have. They literally can handle just about any job. Every single guy that was sent to my home for the various stages were so nice and polite. They were also very skillful. If I could have given them more stars I would. Gold stars across the board! Thank you so much Roger and your team!

Josh Palm
over 1 year ago

Great people to work with,nice staff and they got the job done and in a great time frame,would highly recommend them

Steven Smith
about 2 years ago

Jose was very professional and on time with everything, he responded quickly with an estimate and started the next day with fans, mold removal, plaster removal, insulation removal and overall remediation. His crew was respectful, kind, and always on time. They were helpful when moving the furniture and items that needed to be protected, his crew worked very hard and performed clean and professional painting, drywall installation, mold removal, plaster removal, trim replacement, and insulation replacement. I would use their services again and have praised their work ethics and professional completion to my fellow teachers. Steve

Lynn Newhart
about 2 years ago

The ceiling of the kitchen in my first floor apartment was recently destroyed due to a leak in the apartment above mine. Not only was the kitchen ceiling destroyed, but the carpet in my living room and hallway were also completely soaked. My apartment manager contacted Servpro to deal with the water damage. I found them to be extremely efficient, professional, knowledgeable, courteous, and friendly! I was impressed with their work ethic and their thoroughness. I would highly recommend this company to anyone who has to deal with problems similar to mine!

Diane Stienstra
about 2 years ago

I was very impressed with excellent work done by Serv Pro. Not only were the employees masterful in the difficult task that my water problem in my lower level entailed but they were also very courteous, friendly men always arriving on time and continuously put much effort in all they did. All was greatly appreciated.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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SERVPRO of Rockford
4315 Charles Street
Rockford, IL 61108
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