Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Decatur / Forsyth

Service Areas

Decatur, IL | Forsyth, IL

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Decatur / Forsyth we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Frozen pipes are not good. Mine busted and flooded my basement. SERVPRO helped me get it all cleaned up! 

Decatur Resident
Decatur

I want to give a special thanks to your staff that helped us. 

They were very considerate to our needs. They helped make this problem as easy as possible for us.

-B. Wiley

B. Wiley
Shelyville

We had a bad storm over the weekend and my basement was full of water from all the rain we had. I called SERVPRO in the middle of the night and they came and sucked all the water out of my basement. They came out quickly. 



Thank you 

After hours customer
Decatur

I would recommend SERVPRO to anyone!

Happy Customer
Decatur

I called when after a storm. It created a mess. I loved that it was a 24 hours service. The customer loyalty is definitely here.

Mike L.
Mt. Zion

What an amazing business. I usually have some kind of issue with a service call for other companies but SERVPRO in Decatur/Forsyth knows how to treat their customers. Great quality service. I am for sure going to tell my friends about them. 

-Shirley

Shirley N.
Forsyth

I am sooooo pleased with SERVPRO. My family was so glad to be back in our home so quickly. I've told my friends and family all about them. If I would ever need a restoration company again I would for sure contact them. Thanks Joel, your crew was awesome!

Happy Customer
Decatur

Thanks for getting the mold out of my crawl space. I feel more comfortable in my house knowing the mold is gone.



Thanks again!!

Decatur Resident
Decatur

Great customer Service! They were here when I needed them. I would recommend them to all my friends and family. My attic was covered with mold and they climbed up there with the right gear and got the job done right! Very professional. My house is now back to the way it was before we had a disaster! A++++

Bridgett
Decatur

About Us

SERVPRO of Decatur/Forsyth has been serving Decatur, IL. and the surrounding local community for over 20 years. We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage occurs. We understand the stress and worry that comes with a fire or water damage and the disruption it can cause in your life, home or business.

Our goal is to minimize that disruption and help restore order to your home or business as quickly as possible, and we achieve that for our customers every day.  With initial and ongoing training and regular llCRC- industry certifications, our staff is equipped with the knowledge and experience to handle the restoration of your property.  We have gained the reputation as the premier water, fire and mold remediation service. We like support our local community with sponsorship and our local food drives. Our SERVPRO family strives to give be the best we can be for our community.  


No damage is too large or too small for SERVPRO of Decatur/Forsyth.

We are here to help, give us a call today! We make it "Like it never even happened."

Jeffery Robb
Jeffery Robb
Owner of SERVPRO of Decatur / Forsyth

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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