Sewage Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Sewage Cleanup
- 24/7 Emergency Response
- Trained, Certified Specialists
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of Decatur / Forsyth
Service Areas
Why Choose SERVPRO® for Sewage Cleanup?
Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Decatur / Forsyth we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.
No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."
We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.
Our experienced SERVPRO team will also help coordinate your insurance claims.
Services We Provide
What To Do When Sewage Damage Happens
A sewage emergency is both unexpected and overwhelming.
Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.
Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.
Steps in Our Sewage Damage Restoration Process
Sewage Removal & Contamination Control
Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.
Sanitization and Deodorization
Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.
Restoration
In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.
Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.
Residential Sewage Cleanup
Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.
With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.
Commercial Sewage Cleanup
Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.
We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.
From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.
What our
customers are saying
Dear Tracy,
We want to thank Lisa, Andrew, and Tiffany for a job very well done. They came into our home with all their equipment and were very quiet while they set it up. I also have to mention how patient and polite they were and also very good about handling our items. We do want to apologize if we were any way impatient or rude to them.
We will highly recommend to others we talk to. Very efficient workers.
Happy Thanksgiving to all of you!
Sincerely,
Bob and Dorothy Goodall
We are writing to commend your employees who worked at our house during our recent water clean up. Austin, Andrew and Will were the first on scene. They were friendly, courteous, professional, and knowledgeable. They explained the clean up process in step-by-step terms and offered additional services if necessary. The three of them worked well together. Lisa and Antonio were next up and just as efficient. Again, very knowledgeable and polite! All of our questions were fully answered. We were comfortable with them in our home and trusted them even when we could not be present.
We are sure to suggest your company to our family and friends. And, if necessary, will not hesitate to hire your services again.
In January, we had a pipe break in our home in Decatur. The SERVPRO team came out super fast and did an amazing job!!! They were so respectful of our home and the belongings in the home. What a fabulous crew. I have so much faith in Tracy as she came over to check progress and made sure we were in the best shape possible. THANK YOU SERVPRO!!
SERVPRO,
Thank you so much for the prompt service at my daughters home. It was nice to have such a great team to help since my daughter and myself were both out of town. Thank you for the making this unfortunate situation better.
Martin Stupek
Dear SERVPRO,
We want to thank you all for taking such great care of our home after our flooding incident. We were both blown away with their prompt arrival, the wonderful employees, and the aftercare that your company provided us. Your employees made us feel like we were their only customers. They explained what the process was going to look like and answered any questions we had.
It was with great pleasure having you all in our home. We have already told everyone we know about the fantastic care we experienced and will definitely use your company again. We can't thank you enough for the friendly attitude, knowledge, and expertise you all brought that day and the entire week.
Sincerely,
The Hills
Frozen pipes are not good. Mine busted and flooded my basement. SERVPRO helped me get it all cleaned up!
I want to give a special thanks to your staff that helped us.
They were very considerate to our needs. They helped make this problem as easy as possible for us.
-B. Wiley
Joel and Austin from SERVPRO are HIGHLY RECOMMENDED and have EXCEEDED EXPECTATIONS on our water mitigation and build back. Austin took tons of photos to have proof of loss to prove to our insurance adjuster there were covered items the insurance adjuster missed on their brief 1/2 hour walk through, which were indeed covered by insurance. They have been a lifesaver negotiating directly with the insurance adjuster to get items covered for our restoration and build back. Our insurance company has them as a national vendor, so we didn't have the stress of out of pocket $, and they were paid directly. Knowledgeable, responsive, dedicated, reliable, flexible, attention to detail, and tons of contacts to be our one stop shop from Arizona for my deceased parents' home in Illinois.
SERVPRO Of Decatur/Forsyth went above and beyond to take care of our house. They dried our home quickly and efficiently!
Extremely Professional Service!
Dear Tracy,
We want to thank Lisa, Andrew, and Tiffany for a job very well done. They came into our home with all their equipment and were very quiet while they set it up. I also have to mention how patient and polite they were and also very good about handling our items. We do want to apologize if we were any way impatient or rude to them.
We will highly recommend to others we talk to. Very efficient workers.
Happy Thanksgiving to all of you!
Sincerely,
Bob and Dorothy Goodall
We are writing to commend your employees who worked at our house during our recent water clean up. Austin, Andrew and Will were the first on scene. They were friendly, courteous, professional, and knowledgeable. They explained the clean up process in step-by-step terms and offered additional services if necessary. The three of them worked well together. Lisa and Antonio were next up and just as efficient. Again, very knowledgeable and polite! All of our questions were fully answered. We were comfortable with them in our home and trusted them even when we could not be present.
We are sure to suggest your company to our family and friends. And, if necessary, will not hesitate to hire your services again.
In January, we had a pipe break in our home in Decatur. The SERVPRO team came out super fast and did an amazing job!!! They were so respectful of our home and the belongings in the home. What a fabulous crew. I have so much faith in Tracy as she came over to check progress and made sure we were in the best shape possible. THANK YOU SERVPRO!!
SERVPRO,
Thank you so much for the prompt service at my daughters home. It was nice to have such a great team to help since my daughter and myself were both out of town. Thank you for the making this unfortunate situation better.
Martin Stupek
Dear SERVPRO,
We want to thank you all for taking such great care of our home after our flooding incident. We were both blown away with their prompt arrival, the wonderful employees, and the aftercare that your company provided us. Your employees made us feel like we were their only customers. They explained what the process was going to look like and answered any questions we had.
It was with great pleasure having you all in our home. We have already told everyone we know about the fantastic care we experienced and will definitely use your company again. We can't thank you enough for the friendly attitude, knowledge, and expertise you all brought that day and the entire week.
Sincerely,
The Hills
Frozen pipes are not good. Mine busted and flooded my basement. SERVPRO helped me get it all cleaned up!
I want to give a special thanks to your staff that helped us.
They were very considerate to our needs. They helped make this problem as easy as possible for us.
-B. Wiley
Joel and Austin from SERVPRO are HIGHLY RECOMMENDED and have EXCEEDED EXPECTATIONS on our water mitigation and build back. Austin took tons of photos to have proof of loss to prove to our insurance adjuster there were covered items the insurance adjuster missed on their brief 1/2 hour walk through, which were indeed covered by insurance. They have been a lifesaver negotiating directly with the insurance adjuster to get items covered for our restoration and build back. Our insurance company has them as a national vendor, so we didn't have the stress of out of pocket $, and they were paid directly. Knowledgeable, responsive, dedicated, reliable, flexible, attention to detail, and tons of contacts to be our one stop shop from Arizona for my deceased parents' home in Illinois.
SERVPRO Of Decatur/Forsyth went above and beyond to take care of our house. They dried our home quickly and efficiently!
Extremely Professional Service!
About Us
SERVPRO of Decatur/Forsyth has been serving Decatur, IL. and the surrounding local community for over 20 years. We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage occurs. We understand the stress and worry that comes with a fire or water damage and the disruption it can cause in your life, home or business.
Our goal is to minimize that disruption and help restore order to your home or business as quickly as possible, and we achieve that for our customers every day. With initial and ongoing training and regular llCRC- industry certifications, our staff is equipped with the knowledge and experience to handle the restoration of your property. We have gained the reputation as the premier water, fire and mold remediation service. We like support our local community with sponsorship and our local food drives. Our SERVPRO family strives to give be the best we can be for our community.
No damage is too large or too small for SERVPRO of Decatur/Forsyth.
We are here to help, give us a call today! We make it "Like it never even happened."
