SERVPRO of Boise

Sam, Kurtis, Manny and Jr were prompt, had great communication, respectful and professional. Made the processes easy and understandable as possible. Very knowledgeable and diligent.

Had a pretty bad leak in my living room, but Kurtis, Manny, Jr, and Preston did a great job. Thank you SERVPRO!

We had significant water damage in our condo due to a leaking toilet upstairs. Dwayne Robinson coordinated the repair, walked us through the process of picking out materials for repairing the water damage and also for upgrading a bathroom. He kept us informed and we are happy with the results.

★★★★★ The best service experience I've had in 20 years in Boise Our home flooded on Friday night, Sep 18. We called SERVPRO at 8pm, and project manager Justin "Junior" Gallegos took the time to understand how severe the damage was and was at our door within 60 minutes. On a Friday night! Junior and Ian went straight to work and spent more than 4 hours that first night getting the damage under control. They pulled up carpet, opened drywall and the crawl space, extracted as much water as possible, and set up dehumidifiers and industrial fans. What set this team apart was not just the speed. They understood how stressful the situation was and walked us through exactly what would happen next, so we always knew what to expect. With two young kids at home, they were also thoughtful about the noise, the smell and the hazards of exposed subfloor. Over the following week, Kurtis, Tyler, Treyden and Jacob were here daily. They worked diligently to remove the damaged flooring, carpet and pad, and to make sure the subfloor and crawl space were fully dry. They also coached us on working with our insurance company, from how to file the claim to holding on to the failed bidet supply line as evidence. That advice was invaluable at a time when we had no idea where to start. Special thanks to Ian, Kurtis and Junior. They are skilled professionals and wonderful people who made a stressful situation surprisingly enjoyable. When the mitigation and demolition wrapped up, we were sad to see them go. It felt like saying goodbye to friends. To the owner: this crew is exceptional and they represent your business incredibly well. I've hired many professional services over two decades in Boise, and this team is the standard I'll measure the rest against. Highly recommended.

I unfortunately had a catastrophic flood to my house on September 15, 2026. It consisted of 6 to 8 inches of standing water thru out my entire Ranch house. To make matters extremely worse and even more complicated. I was going thru treatment to an illness that made me very sick. So my stress level was pure panic mode. Not to mention I bought a Cane Corso Puppy a month prior to this. My Insurance agent sent Ian and Junior out who represented Serve Pro. The two of those Gentleman could not have represented the company better. Not only were they very kind to me but they were very much a calming influence telling me everything is going to be ok. We deal with this type of damage all the time. Which was exactly what I needed to hear. Those two gentlemen could not have been kinder and patient with all my questions. They are still in the process of working on my house. But I consider myself very lucky I got Ian and Junior overlooking my demo and clean up. Before the remodel starts. Secondly the Contents which consisted of Taylor or Smalls, Jayden, Jayden, Jordi, Nate Damian , Jessie. They were every bit as good as Ian and Junior. They couldn’t have been kinder and sympathetic to my situation. While also being very professional and informative on how they do things when it comes to the insurance. They all were Dog lovers and were so very kind to all my animals. All my belongings were put away with a great deal of care and attention to detail. Also I have to tell a story about what actually happened. Nate and Smalls are both Military Veterans like myself and my father. When my father passed they presented me with a United States flag. Well when my house flooded I was in full blown panic mode. I just tossed the flag in my closet shelving area. Well a couple days after the flood when they were gathering my belongings and storing them appropriately. They saw how the flag was folded inappropriately. They then took the large flag outside and folded it correctly and the stored it safely. I could not have been more proud and honored by this act of service for our flag.

Good experience overall. Denver did a great job making sure the job got done well and correct

JR, Kurtis, Tyler and Sam were so easy to work with. All were very knowledgeable, professional and personable. This is the second time using SERVPRO and I wouldn't hire any other company to get the job done.

Awesome team, went above and beyond! Exceptional service and communication!