★★★★★ The best service experience I've had in 20 years in Boise Our home flooded on Friday night, Sep 18. We called SERVPRO at 8pm, and project manager Justin "Junior" Gallegos took the time to understand how severe the damage was and was at our door within 60 minutes. On a Friday night! Junior and Ian went straight to work and spent more than 4 hours that first night getting the damage under control. They pulled up carpet, opened drywall and the crawl space, extracted as much water as possible, and set up dehumidifiers and industrial fans. What set this team apart was not just the speed. They understood how stressful the situation was and walked us through exactly what would happen next, so we always knew what to expect. With two young kids at home, they were also thoughtful about the noise, the smell and the hazards of exposed subfloor. Over the following week, Kurtis, Tyler, Treyden and Jacob were here daily. They worked diligently to remove the damaged flooring, carpet and pad, and to make sure the subfloor and crawl space were fully dry. They also coached us on working with our insurance company, from how to file the claim to holding on to the failed bidet supply line as evidence. That advice was invaluable at a time when we had no idea where to start. Special thanks to Ian, Kurtis and Junior. They are skilled professionals and wonderful people who made a stressful situation surprisingly enjoyable. When the mitigation and demolition wrapped up, we were sad to see them go. It felt like saying goodbye to friends. To the owner: this crew is exceptional and they represent your business incredibly well. I've hired many professional services over two decades in Boise, and this team is the standard I'll measure the rest against. Highly recommended.
