Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Des Moines NW

Our Google Reviews
(515) 986-3711
4.7
(105 reviews)

Service Areas

Des Moines, IA | West Des Moines, IA | Polk City, IA | Windsor Heights, IA | Urbandale, IA | Ankeny, IA | Waukee, IA | Adel, IA | Grimes, IA | Clive, IA

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Des Moines NW we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Was very pleased with the quickness of the guys!

Jarid
Waukee

Miranda and her crew were amazing and extremely helpful!

Jane
Des Moines

I'm so glad Josh and Andrew from SERVPRO came to clean up my flooded basement. SERVPRO has a great crew.

Jacob F
Des Moines

Thank you so much for the wonderful service I received. Having my basement flood while I stood helpless was really scary. I'd never been through anything like that before. Your Technicians immediately put me at ease, and did a great job on the Clean-Up! Hopefully I'll never need this type of service again, but if I do, or anyone I know does, you will be the one!

Michelle
Johnston

I couldn't believe my luck after a pipe busted in my basement causing it to flood. I thought I would never get the mess cleaned up or be able to use the basement again. Thankfully, I remembered a friend recommending this company when he dealt with a similar problem. True to their reputation they came over in a hurry and got started immediately.

Daniel R
Ankeny

Amazing service!!

James K
Polk City

Great job! Very impressed!

Linda A
Johnston

Awesome job!!

Susann
Waukee

Will be using them again.

Lisa
Grimes

Was very pleased with the quickness of the guys!

Jarid
Waukee

Miranda and her crew were amazing and extremely helpful!

Jane
Des Moines

I'm so glad Josh and Andrew from SERVPRO came to clean up my flooded basement. SERVPRO has a great crew.

Jacob F
Des Moines

Thank you so much for the wonderful service I received. Having my basement flood while I stood helpless was really scary. I'd never been through anything like that before. Your Technicians immediately put me at ease, and did a great job on the Clean-Up! Hopefully I'll never need this type of service again, but if I do, or anyone I know does, you will be the one!

Michelle
Johnston

I couldn't believe my luck after a pipe busted in my basement causing it to flood. I thought I would never get the mess cleaned up or be able to use the basement again. Thankfully, I remembered a friend recommending this company when he dealt with a similar problem. True to their reputation they came over in a hurry and got started immediately.

Daniel R
Ankeny

Amazing service!!

James K
Polk City

Great job! Very impressed!

Linda A
Johnston

Awesome job!!

Susann
Waukee

Will be using them again.

Lisa
Grimes

About Us

It is so much easier to trust a family owned and operated business.  SERVPRO of Des Moines NW is just that.  Barb Kellogg has owned and worked at SERVPRO of Des Moines NW since the beginning of 2004.  Her sons Bradley and Brett have SERVPRO® experience from multiple franchises owned by the Kelloggs for over 15 years and are now part owners with their mother.  They know exactly what it takes to run a high quality business that accommodates the customer's needs first.  The Kelloggs are very caring and compassionate people who are always there to lend a helping hand. It is no wonder they went into this business and are so successful. If you want a trustworthy, reliable, and knowledgeable company working on your home or business, SERVPRO of Des Moines NW is the company for you. 

SERVPRO of Des Moines NW is locally owned and operated. So, we’re already close by and ready to respond immediately when you need us. We’re also part of a national network of over 1,700 Franchises, which gives us access to more resources for larger cleaning or restoration projects or major storm scenarios.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Des Moines NW.

SERVPRO of Des Moines NW understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

SERVPRO flag
Brett & Lindsay Kellogg

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.