Steve came out to finish incomplete work by his collogues... Additionally, when asked for his expert opinion on newly noticed areas of concern, he gave full and complete analysis, as well as multiple options to address the areas of concern. Every time additional water damage was discovered, I was informed and given treatment options. Over the next 3 days Steve checked and rechecked all areas to correctly determine when everything was completely dry and sanitized. Steve was determined to do the job right, and was willing to work well passed the normal end of business (5pm) if need be, luckily it only required this the first day.

Steve and Shinto were a great help in getting our downstairs dried out

Steve was seriously wonderful! Never stopped! Was extra courteous and very polite and honest! Thank you so much Steve!

In a word: Awesome. Everything was cleaned up exactly as promised, and everyone I worked with was great. Servpro is truly the perfect example of a business that does whatever it takes to deliver customer service that is undeniably the Quad Cities’ Best!

After my basement flooded, I was in complete shock. But as soon as I called Servpro, their team helped put my mind at ease. Jason, Luke, Brent, Tyrese, Warren, Noah, Andrew, Kim and Lynn all handled my work order with precision and professionalism from the second they set foot in the door to the moment they left. I simply can’t say enough great things about this team and how they worked together to make sure I was valued as a customer. Thanks so much!

We woke up last weekend to find our finished basement family room/storeroom/guest bedroom/bathroom/ and laundry room carpeting and padding completely saturated. Our sump pumps evidently didn’t function properly or couldn’t keep up. My husband called ServPro at 2pm. After speaking with ServPro’s representative and explaining our situation, she explained their procedure. Another team member would come evaluate our “level of emergency”. Based on those findings, they schedule a team to come to do the actual work. The receptionist called back within the hour (!) with a time that the “examiner” would be at our home. After he finished his evaluation of our damage, the work team was scheduled. Steve and Brent were already providing service in other homes here in Eldridge so when they were caught up, they came to us. They arrived a couple of hours later and went right to work! My goodness! These two men worked efficiently and thoroughly! They were professional and obviously took great pride in their quality of work and they both were extremely friendly, too! They didn’t waste any time at all! They removed all the carpeting and padding, all the tack stripping and cleaned up after they finished! Steve and Brent with ServPro were the best, and their work-ethic and professionalism were impressive! If we should ever need another service, of ANY kind, we will call ServPro and we would recommend them to everyone we talk to about our disaster, and the efficiency we experienced. Thank you, Steve and Brent! Great job! Servpro is fortunate to have you two gentlemen representing their company!

Steve and Luke did an excellent job. Very professional, friendly. I would highly recommend this company.

Joe and Andrew were great