About Us
SERVPRO of Tri-County is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
Don & Terri Collins have owned & operated SERVPRO of Tri-County for over 30 years.
Don is a graduate of Emmanuel College in Franklin Springs. His time spent in Franklin county gave him a love for beautiful Northeast Georgia and its people. After finishing his degree at the University of Georgia, Don went to work for SERVPRO in Athens.
When an opportunity came to purchase the SERVPRO office serving Stephens, Hart, Franklin and Elbert counties, Don jumped at the chance to return to the area. The first “office” was in fact a desk located on the back porch of a friend’s home. Our rural nature, large territory and smaller populations present challenges to any stand alone service franchise. But our incredible neighbors and local businesses have supported their hometown SERVPRO and we have flourished here.
In 1989, a small office/shop was opened in Royston, Georgia. Those days were very different as SERVPRO was primarily focused only on carpet & upholstery cleaning. Family, friends and many Emmanuel students helped to provide the best in professional cleaning. In those early years, Terri worked another full-time job to keep steady cash coming in to support the family. Eventually, she was able to join the company full time and took over managing the office and administrative functions.
Family business makes its demands on all members including son Justin who labored as a teen and college student doing at one time or another every type of field job. In 2009, he returned to the business and developed our marketing department. Justin then worked his way thru the office and administrative functions growing and improving those departments as well. Currently, he serves as our General Manager.
Over the past 3 decades, SERVPRO has been blessed with a few hundred amazing employees. A service business succeeds only on the caliber of its people and we have always been given the best. Many of our staff have also matured into managers, leaders and even business owners themselves. Not only is our staff trained and certified to industry standards, they are chosen for their character and compassion as well. Our people are caring and professional at times when our customers are at their most stressed dealing with unexpected fire or water damage.
In 1995, a second location was launched in Mt Airy, Ga and we added Habersham, White, Rabun and Banks counties to our customer family. In 1996, the company purchased land and built its southern facility in Canon, Ga on the Hartwell highway. By this time, SERVPRO had expanded to include water, fire and mold cleanup so a larger facility was needed to clean, deodorize and store customer contents. The company continues to grow in size and its technical acumen to meet the ever-changing needs of the restoration industry. Due to many customer requests, we now also provide full reconstruction services.
We thank God for the blessings of our exceptional staff, loyal customers and the local business community that has enabled our livelihood in this amazing corner of Georgia.
Today, Don & Terri continue to make their home in beautiful Hart county. They are blessed to be able to enjoy their children and grandchildren who live nearby in Carnesville.
Service Area
Certifications
- CCT - Carpet Cleaning Technician
- ECTP - Employee Certification Training Program
- IICRC Certified Firm
- FSRT - Fire & Smoke Damage Restoration Technician
- OSHA - 10-hour General and/or Construction Industry Training Program
- AMRT - Applied Microbial Remediation Technician
- WRT - Water Damage Restoration Technician
- ASD - Applied Structural Drying Technician
Payment Info
The following cards are accepted:Awards
- Certificate of Appreciation
Affiliations
- Toccoa-Stephens County Chamber of Commerce
- Franklin County Georgia Chamber of Commerce
What our
customers are saying
Morgan Webb & Sam did awesome job and were very pleasant. Morgan also kept me informed and answered all my questions. Luke helped Morgan today & did well.
Samantha Mize did a great job as in the past. We are very happy with the results of the carpet cleaning she did.
Excellent excellent excellent!! Thorough and meticulous. Personable and kind. Highly recommend.
Fantastic service all around! We called Servpro at our realtor’s suggestion to address some mold in the home we were purchasing. Daniel was very responsive, knowledgeable and prompt, communicating clearly and scheduling our assessment and mitigation appointments in a timely manner. He was also very reassuring. On the day of service, Frida and her team of two young women arrived on time after letting us know they were on their way. She explained her process thoroughly and set to work right away, communicating consistently throughout the day. To say they did a superior job would be an understatement. Frida walked me through all that they had done and provided helpful tips to maintain the mitigated condition. The area in question was free from musty odor and was sparkling clean (which was a surprise to me as I didn’t know that cleaning the area was part of the service). They left the HEPA filters in the home to run for two days and the tech who came to pick them up was courteous and efficient. Now I don’t want to put it out to the universe that I want more mold, however should this become an issue again (since we live in a rainforest), I would eagerly book Servpro of the Mountains’ services again with no hesitation. Thank you Faniel and Frida and your excellent work!
Daniel and his Team are always prompt, professional, and the prices are very afforadble. We appreciate them squeezing us in on such notice.
I am posting this thisbon behalf of my Mother and Father: "SERVPRO came in when our home of 32 years caught fire. Nicki and her team not only showed up promptly, they also were there with us throughout the entire process. We can't thank you enough, for helping us during our time of inherent need. Much appreciation to the entire team who helped clean away the old memory to create anew. They were even s detailed as to organized my pantry and dressers immaculately! Thank you, thank you, thank you for everything."
I had a moldy problem in my house and ServPro worked with me coming out three separate times before we confirmed the contract so I would be satisfied. They did a wonderful job, my house sparkles with cleanliness, my porch, everywhere! I was certainly pleased.
Aaron and his team did a great job cleaning up after a pipe burst and was very helpful through the whole process.
Very professional and polite. Did a great job was very satisfied.