Meet Our Team

At SERVPRO of Southwest Cobb, Michelle wears two important hats—Finance Operations Manager and Accounting Manager—and she excels in both. With over twenty years of experience in accounting and business management, she quickly became a cornerstone of the company. Her dedication, accuracy, and financial leadership have made her an invaluable teammate and a trusted guardian of SERVPRO’s financial health.

When she isn’t balancing books or keeping operations on track, Michelle is busy enjoying life with her family. She and her husband love spending weekends at the ballfield watching their son play baseball and catching Braves games whenever they can. Their home is always buzzing with activity thanks to their beloved pets: three dogs, a hamster, a turtle, and a fish.

And if you live in Cobb County, there’s a good chance you already know Michelle for another reason—her legendary Christmas lights display. Each year, she transforms her home into one of the most talked-about holiday shows in the Atlanta area, drawing visitors with its bright, cheerful magic. When she finally gets a moment to slow down, you’ll find her relaxing with an episode (or two) of "Criminal Minds."

Matt’s 10-year career with SERVPRO of Southwest Cobb is a story of growth, curiosity, and finding the perfect fit. He began on the Sales & Marketing team, quickly earning a reputation for building relationships and stepping up as a leader. But it was in Human Resources that Matt truly found his niche. Now serving as our HR Manager, he uses his background in logistics, e-commerce, and technology to guide teams, solve problems, and foster a workplace where people feel supported and valued.

When the workday ends, Matt’s world shifts to the things he loves most—his daughter, his dogs, and the great outdoors. As a proud dad to a 12-year-old girl, he centers his life around quality time with her. At home, he shares his space with Willow, his big, fluffy Great Pyrenees, and Blue, a lovable rescue who never turns down a cuddle. Matt stays active through hiking, enjoys cooking and grilling for family and friends, loves hunting, and never hesitates to dive into a new tech or DIY project.

Both at SERVPRO and at home, Matt brings passion, positivity, and heart to everything he does.

Dustin’s story with SERVPRO of Southwest Cobb is a true example of hard work paying off. When he first joined the team, he had only the basics under his belt—but his determination, curiosity, and willingness to learn quickly set him apart. Over the years, Dustin grew into one of the most knowledgeable and trusted leaders in the company, eventually stepping into the role of Mitigation Department Head. Now with more than a decade of restoration experience and IICRC certification in Water Restoration, he approaches every job with confidence and compassion.

What fuels Dustin the most, though, is his family. He’s open about the fact that every long shift, emergency call, and problem solved is inspired by the love he has for his wife and their three children. When he’s off the clock, he enjoys the simple joys of life—firing up the grill, watching Braves baseball with his kids, or fishing on the water with his wife. He also never shies away from a good day of yard work or tackling a new project around the house. To Dustin, both home and work are places he takes pride in.

Ethan Robinson has spent six years building a reputation at SERVPRO of Southwest Cobb as someone you’re always happy to see walk through the door. Ethan carries with him a strong sense of family and community. At home, he’s a devoted husband and a hands-on dad to his daughter and son, finding joy in everything from family outings to quiet moments together. Whether it’s trips to the aquarium or time spent with grandparents, Ethan treasures it all.

Even though he loves hitting the gym, Ethan’s real strength is his personality. He has a natural way of connecting with people and keeping spirits high, no matter how challenging the day gets. His loyalty to the Pittsburgh Steelers may cause a little playful back-and-forth among coworkers, but it only adds to his charm. Within the mitigation team, Ethan shines as a mentor—always ready to lend advice, encourage others, and lead by example with a positive attitude and strong work ethic.

At SERVPRO of Southwest Cobb, Carl is the steady hand guiding reconstruction projects from chaos to completion. With over 11 years in restoration and more than a decade of construction experience, Carl brings a rare blend of technical expertise and real-world know-how. Hailing from New York, he carries the trademark work ethic of his home state—and of course, a deep love for the Yankees that he proudly shares with anyone willing to talk baseball.

Carl holds certifications in Water Damage Restoration, Fire & Smoke Restoration, and Applied Microbial Remediation, giving him the tools to tackle even the toughest rebuilds. But what truly stands out is his heart for helping people recover after a disaster. Customers trust him because he communicates clearly, works tirelessly, and treats every project as if it were his own home.

Whether he’s managing a major reconstruction job or watching his team in pinstripes, Carl shows up with dedication, passion, and a commitment to doing things the right way.

Ken is a cornerstone of the SERVPRO of Southwest Cobb team, bringing more than two decades of construction and mitigation expertise to every project he touches. With his extensive background and hands-on experience, he knows exactly how to guide homeowners and business owners through stressful losses with confidence and clarity. Customers often say they feel instantly at ease when Ken walks in—thanks to his calm approach, his attention to detail, and his genuine desire to help people get their lives back on track.

But what really makes Ken stand out is his personality. He’s the kind of person who can turn a tough day into a good one with a single joke. His dry humor, quick wit, and perfectly timed one-liners have become legendary around the SERVPRO office. He loves sharing his strong (and always entertaining) opinions on the “right way” to eat a bagel, and the team has learned that even if you don’t agree with him, you’ll be laughing anyway.

When he isn’t managing restoration projects or keeping morale high, Ken enjoys spending quality time with his wife and son—usually while cheering on the New York Jets with unwavering enthusiasm. Whether he’s rebuilding a home, cracking up the crew, or shouting at the TV during a game, Ken brings passion, humor, and heart to everything he does.

James leads our mold division at SERVPRO of Southwest Cobb, and he’s built a reputation as the person customers trust most when dealing with mold or moisture problems. Whether it’s a small patch of mildew or an extensive mold issue, James brings clarity and confidence to situations that can feel stressful and uncertain. His blend of technical expertise and approachable personality helps customers feel safe, heard, and in good hands from the very first conversation.

Outside of work, James is known for being incredibly genuine—someone who treats everyone with respect and sincerity. And there’s one thing you’ll learn quickly: James loves food. Not in a casual way, either. He’s the unofficial SERVPRO food critic and a walking guide to Atlanta’s restaurant scene. If you ask for a recommendation, be prepared—you’re getting a full breakdown: best dishes, best neighborhoods, and what you absolutely must try.

In both his work and his hobbies, James brings passion, honesty, and heart to everything he does.

As the Contents Production Manager at SERVPRO of Southwest Cobb, Hugo plays one of the most important roles in the restoration process—protecting the belongings that mean the most to our customers. Whether a family is recovering from a fire or dealing with unexpected water damage, Hugo steps in with calm confidence. He and his team pack, move, clean, and restore items with a level of detail that reflects how much he truly cares about people and their memories.

Hugo is admired not only for his work ethic, but for his kindness and the pride he puts into every job. While our Production crew restores the building itself, Hugo ensures that your personal possessions are handled with respect, caution, and the highest professional standards. His thoughtful leadership makes a stressful situation feel a little more manageable—and a lot more hopeful.

If you’ve ever called SERVPRO of Southwest Cobb after a disaster, there’s a good chance the reassuring voice on the other end was Tayllor’s. She has a gift for turning chaos into calm with her upbeat personality, witty sense of humor, and natural ability to make people feel at ease. Tayllor brings warmth, attentiveness, and encouragement to every interaction—often becoming a steady source of comfort for customers navigating water or fire damage.

Her compassion is deeply rooted in her life outside the office. As a proud mom, Tayllor knows exactly how important a safe, restored home is, and she approaches every customer with that same level of care. She understands the emotional weight of unexpected damage, and it shows in the way she listens, supports, and walks customers through the entire restoration process.

Whether she’s sharing a laugh with the team or helping a family through a tough day, Tayllor brings heart, humor, and dedication to everything she does.

For the past two years, Emily has played a vital role at SERVPRO of Southwest Cobb as our Accounts Payable and Receivable specialist. She’s known for her calm demeanor, meticulous attention to detail, and her ability to keep complex financial processes running smoothly. Emily’s kindness shines through in everything she does—from assisting coworkers with questions to ensuring every account is handled accurately and professionally. She brings a sense of warmth and dependability that makes the entire office feel more supported.

Beyond her financial expertise, Emily is an artist at heart. She’s an accomplished singer whose voice captivates everyone who hears it, a talented guitarist who finds joy in music, and a gifted painter with a natural instinct for color and emotion. Her creative talents give her a unique balance—precision at work, and artistic expression in her personal life. Those who know her see how beautifully these worlds blend, shaping her into someone who is thoughtful, compassionate, and endlessly inspiring.

Emily’s mix of professionalism, artistry, and authentic kindness makes her an invaluable part of our SERVPRO family.