A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Norcross and Duluth

Our Google Reviews
(770) 858-5000
4.8
(124 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What Our

Customers Are Saying

Eric was a godsend during a very stressful situation. He led his team through mitigation of water and pet damage. I live half way across the country from the damaged property and his communication about status and options was vital for my piece of mind. Five out of five stars.

Mike H
Duluth

Great work and caring staff.

Lori. H
Duluth

We have had such an incredible experience with SERVPRO Norcross! Steve and the whole team have been there for us from beginning to end. We came home to an inch of standing septic water on top of our carpet in our downstairs. All of our furniture had to be removed and cleaned, and our downstairs demoed. This was such a traumatizing experience but SERVPRO took the time to talk us through each phase and helped us every step of the way. I can't imagine you would get any empathy or compassion from most companies, but we certainly got that with SERVPRO! We couldn't have asked for a better team to help us through this terrible situation. We highly recommend this company!!

Laura V.
Roswell

I would like to thank SERVPRO of Norcross for the work that was done to my house. With a special thanks to Ryan Ross for working with me through the process of putting my home back together. He is a Big Asset to SERVPRO and a Stand up Person for the company. 

Warren W.
Buford

Great response time and communication. Highly recommend!

James C.
Norcross

SERVPRO was very polite throughout the entire process. I was impressed by the crew that was on site at my home and would definitely use them again.

P. Rodgers
Lawrenceville

SERVPRO took the time to answer my questions. You guys did a great job...VERY impressed!

Angel F.
Marietta

These two young men were not only professional they were also friend and funny. They came on time every time. Thanks to the and SERVPRO.

Karron E.
Duluth

The SERVPRO team did a great job explaining the cleaning process about my fire damage. They did a great job cleaning and getting the odor out. 

Teri T.
Norcross

About Us

SERVPRO of Norcross and SERVPRO of Duluth understand the stress and anguish that comes with a fire or water damage and the disruption it causes your life, your home or your business. Our objective is to help minimize the interruption to your life and make it "Like it never even happened."

SERVPRO of Norcross and SERVPRO of Duluth specialize in the cleanup and restoration of residential and commercial properties after a water, fire, or smoke damage. Our highly trained professionals can mitigate mold and mildew from your home or business.

Ryan Braswell and Michael Crawford, became part of the SERVPRO franchise system in 2020 purchasing SERVPRO of Henry, Spalding & Butts Counties, SERVPRO of Decatur and SERVPRO of Clayton County. In April of 2024, they added SERVPRO of Norcross and SERVPRO of Duluth to their operation. Today they operate out of a 25,000 sq. foot warehouse in McDonough, GA, and and a 42,000 sq. foot warehouse in Norcross and have a team of over 80 full time employees.  

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Henry, Spalding & Butts, Clayton, Decatur, Norcross, and Duluth.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Michael R. Crawford, Ryan A. Braswell
Michael R. Crawford, Ryan A. Braswell
Owners of SERVPRO of Norcross and Duluth

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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