Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Santa Rosa County
Our Google Reviews
(850) 961-2610
4.6
(69 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
69 Reviews
4.6
Leave Us A Review
Pat Maloney
5 days ago

It is challenging to find quality professionalism like I got with the entire team at Servpro. From start to finish on replacing the master shower, after a water leak, no detail was ignored. Dusten, Zeke, Trevor, and Gary, I can’t thank you enough for the quality of work that you brought into our home to make sure the water damage was taken care of. And that the repairs were handled to the same expectation as if it was your own house. Your communication, attention to detail, initiative, and pride in the work made my wife and I feel like we were your only clients.

Greg Wood
about 1 month ago

ServPro and Dusten Callahan are the greatest! We had someone drive into our office and cause significant damage, and the same day. they were there working on it. They performed with professionalism and on time that is rarely seen in today’s world. Cannot say enough, good things about this business and Dusten Callahan, the Project manager. They worked weekends to make sure that we didn’t lose time for our business. On a scale of one star to five stars they are six stars. Greg Wood.

Gail Proctor
about 1 month ago

The two guys that came out were wonderful, jarred gave us a card. They did everything they could and found our problem. They will come back after we have new duct work put in. I would recommend both those guys.

Tammy Chubirko
4 months ago

Dustin Callahan and the entire ServPro crew were amazing to work with while restoring water damage in our garage caused by a broken pipe at our recently purchased vacation home. Since we couldn’t be there during the repairs, Dustin kept us informed every step of the way, providing regular updates and photos of the progress. The finished work looks even better than it did before the damage occurred. Knowing the job was handled professionally and done right gave us tremendous peace of mind. We highly recommend Dustin and the ServPro team!

Jared Dorsey
4 months ago

If this ranked higher I would. These guys are the absolute standard for quality and character. I cannot say enough good things about Dusten, Gary, and the entire team. What started as a very complicated insurance claim became a long and frustrating process with failures of a previous contractor, multiple adjuster changes, delays, and constant moving pieces. Then these guys came in! Throughout it all, Dusten remained persistent, responsive, and completely committed to seeing the project through. He stayed on top of every detail, advocated for us when issues arose, and never let the challenges get in the way of delivering exceptional service. Gary and the crew were equally outstanding. The quality of their work was impeccable, and they consistently demonstrated professionalism, attention to detail, and genuine pride in their craftsmanship. The finished product exceeded my expectations, and it is clear they care deeply about doing things the right way. Beyond the quality of the work, what stood out most was the character of the people involved. Every member of the team treated us with respect, communicated openly, and went above and beyond during an incredibly stressful situation. They turned what could have been an overwhelming experience into something manageable and ultimately successful. If you are looking for a contractor you can trust to deliver exceptional work while genuinely caring about their customers, I would recommend this team without hesitation. They are not only outstanding professionals but great human beings as well. (Attached Kitchen photo. But they did floors, bathroom, closets, all of it was phenomenal)

Ronald Kolodziejczyk
4 months ago

If not for some minor issues, I would have rated them 5 stars. One of the drawers tracks wasn't attached, a couple of door handles are off center, and one of the door panels is cracked already ( though haven't addressed with them yet, to be fair). Multiple issues with the main island, but resolved. Dustin and Gary were easy to work with on most issues. Would recommend again though.

sonya sonya
5 months ago

Dustin and his team were absolutely wonderful to work with. Considering the circumstances for needing them were so unexpected they certainly made the situation bearable. Would definitely recommend them!

Gavin Wehby
9 months ago

Servpro Navarre was out here within 30 minutes of our emergency. They cleaned and got the equipment set up extremely quick and break down was even faster. It was like they were never even here, which is a good thing in this industry in my opinion!

Ralinds L
11 months ago

We had a mold issue and needed to replace our kitchen cabinets, we decided to expand it into a remodel. The clean up was efficient and professional. Dusten and his crew at Carter Restoration of Escambia Country did the remodel portion. Dusten did an EXCELLENT job working with us and designed our kitchen to look better than we could have imagined. Thank you to Dusten and Gary and all for doing such an amazing job for us!

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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