Meet Our Team

The two guys that came out were wonderful, jarred gave us a card. They did everything they could and found our problem. They will come back after we have new duct work put in. I would recommend both those guys.

Dustin Callahan and the entire ServPro crew were amazing to work with while restoring water damage in our garage caused by a broken pipe at our recently purchased vacation home. Since we couldn’t be there during the repairs, Dustin kept us informed every step of the way, providing regular updates and photos of the progress. The finished work looks even better than it did before the damage occurred. Knowing the job was handled professionally and done right gave us tremendous peace of mind. We highly recommend Dustin and the ServPro team!

If this ranked higher I would. These guys are the absolute standard for quality and character. I cannot say enough good things about Dusten, Gary, and the entire team. What started as a very complicated insurance claim became a long and frustrating process with failures of a previous contractor, multiple adjuster changes, delays, and constant moving pieces. Then these guys came in! Throughout it all, Dusten remained persistent, responsive, and completely committed to seeing the project through. He stayed on top of every detail, advocated for us when issues arose, and never let the challenges get in the way of delivering exceptional service. Gary and the crew were equally outstanding. The quality of their work was impeccable, and they consistently demonstrated professionalism, attention to detail, and genuine pride in their craftsmanship. The finished product exceeded my expectations, and it is clear they care deeply about doing things the right way. Beyond the quality of the work, what stood out most was the character of the people involved. Every member of the team treated us with respect, communicated openly, and went above and beyond during an incredibly stressful situation. They turned what could have been an overwhelming experience into something manageable and ultimately successful. If you are looking for a contractor you can trust to deliver exceptional work while genuinely caring about their customers, I would recommend this team without hesitation. They are not only outstanding professionals but great human beings as well. (Attached Kitchen photo. But they did floors, bathroom, closets, all of it was phenomenal)

If not for some minor issues, I would have rated them 5 stars. One of the drawers tracks wasn't attached, a couple of door handles are off center, and one of the door panels is cracked already ( though haven't addressed with them yet, to be fair). Multiple issues with the main island, but resolved. Dustin and Gary were easy to work with on most issues. Would recommend again though.

Dustin and his team were absolutely wonderful to work with. Considering the circumstances for needing them were so unexpected they certainly made the situation bearable. Would definitely recommend them!

Servpro Navarre was out here within 30 minutes of our emergency. They cleaned and got the equipment set up extremely quick and break down was even faster. It was like they were never even here, which is a good thing in this industry in my opinion!

We had a mold issue and needed to replace our kitchen cabinets, we decided to expand it into a remodel. The clean up was efficient and professional. Dusten and his crew at Carter Restoration of Escambia Country did the remodel portion. Dusten did an EXCELLENT job working with us and designed our kitchen to look better than we could have imagined. Thank you to Dusten and Gary and all for doing such an amazing job for us!

Carter’s Reconstruction Company recently completed the reconstruction of our home after water damage, and we couldn’t be more pleased with the outcome. The success of this project is due in large part to our outstanding project manager, Dusten. Without his coordination, concern, and exceptional skill, none of this would have been possible. From start to finish, Dusten was fully engaged. His attention to detail, commitment to timelines and schedules, and ability to keep everyone on track were remarkable. He was always accessible and responsive, answering every question and providing updates before we even needed to ask. His suggestions and recommendations on products and finishes were thoughtful and practical, and when we requested changes or specific materials, he was flexible and willing to pivot without hesitation. Every deadline was met—and the project was even completed ahead of schedule—thanks to his expertise and leadership. Dusten led his team with professionalism, kindness, and integrity. His leadership set the tone for the entire project — every contractor and crew member reflected his same level of excellence. The plumbers, electricians, countertop installers, demolition specialists and debris removal he coordinated were all top-notch, professional, and personable. Because of Dusten’s dedication and the team’s hard work, our home not only looks beautiful but feels restored. We are completely satisfied with every aspect of the process and the final results. If we ever face such a challenge again, Dusten and his team would be our only choice and first call. We are deeply grateful for his care, expertise, and commitment to excellence. Reed Family, Navarre, Florida August 2025