A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of New London

Our Google Reviews
(860) 443-2222
5.0
(26 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What Our

Customers Are Saying

The New London SERVPRO is amazing! Their first responder came to my aid promptly when I had a need for their services walked me through the process and answered all of my questions knowledgeably. The crews were very professional and did the work meticulously and to the highest standard. The office staff were courteous and professional. I will absolutely call on them again should I ever need services.

Brenda S.
New London

I just want to say I cannot speak highly enough of the efforts of the SERVPRO team and one individual Brian Levchuk. I highly recommended using SERVPRO for any emergency clean up needs. Brian and his entire team from the office girls to the crew members are awesome also handled the situation in a timely and professional manner.

Paul P.
New London

The crews do fantastic work. Prompt response, communicative, friendly staff, and a job well done overall. Would highly recommend for anyone with deep cleaning or restoration needs, as well as water, fire, smoke, or mold damages to their residential or commercial properties. They can even help you get connected with sub-contractors that offer rebuild or construction services.

Kristi S.
New London

I have had water and smoke damage in commercial and rental properties a few times in the past. Bill from SERVPRO New London has been my go to contact to get my properties operational again. Can’t thank him enough.

Chris D.
New London

Prompt and excellent service by SERVPRO New London at my home after an unfortunate incident. I would call them again in a heartbeat for anything else I may need.

Jess E.
New London

So happy with all of the work done by the team members who responded to my emergency. They were extremely thorough and respectful in my home. I'm hoping I'll never need this kind of service again but if I do, I know exactly who to call! Thank you SERVPRO of New London!! I recommended you to all my friends and family.

Bruna M.
New London

I have been very impressed with all areas of service i.e. phone call, water damage restoration, cleaning.. etc. Steve was very helpful, took time to inform us of all processes to be done and when they were to be done. Would highly recommend!

Sansone, R
New London

The crew was professional, responsible and responsive to our business and residents needs and as such I would not hesitate to recommend SERVPRO of New London services to anyone in this unfortunate circumstance. Thank you!

Jeff Bell
New London

I was very impressed with how quickly they responded and got the mess cleaned up as well as eliminating mold! Everyone was very courteous and professional. Special thanks to Mitch. Thanks for everything.

Aline Bousfield
New Haven

About Us

Life in New London comes with a little bit of everything: waterfront weather, older homes, busy businesses, apartments, historic properties, and plenty of moisture-friendly coastal air. That mix can make property damage feel complicated fast. A roof leak, kitchen fire, mold concern, or storm cleanup is stressful enough without having to decode every restoration term along the way.

SERVPRO helps homeowners, property managers, and business owners handle water, fire, mold, storm, cleaning, and construction needs with a practical, step-by-step approach. The goal is to explain what happened, what needs attention, and what the next steps look like.

Restoration Support With Local Perspective

Properties near the Connecticut College Arboretum and throughout New London may face different concerns depending on age, layout, ventilation, and exposure to coastal weather. SERVPRO® looks beyond the obvious damage to check how moisture, smoke, soot, odor, or debris may have affected nearby spaces and materials.

Services may include:

  • Water damage cleanup and drying
  • Fire and smoke restoration
  • Mold removal and remediation
  • Storm damage cleanup
  • Specialty cleaning and contents support
  • Construction and repair services

A Clearer Path Forward

Property restoration can feel like a lot, but it should not feel confusing. SERVPRO focuses on clear communication, careful cleanup, and practical support from the first call through the next phase of recovery.

For restoration help in New London, contact SERVPRO to schedule service and learn how we can help restore comfort and confidence.

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John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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