SERVPRO of Southeast Long Beach / Belmont Shores Commercial Services

SERVPRO of Southeast Long Beach/Belmont Shores handled water damage and mold remediation at my 100-year-old Long Beach home, and I can't recommend them highly enough. This is a family owned and operated business, and it shows in how they work. They were extremely collaborative from the first call through final clearance. When rain moved in mid-project, they walked me through exactly how they were going to protect the house. When we uncovered pests behind a wall, they stopped, explained what we were looking at, and helped me figure out the right next step instead of just working around it. That kind of communication during the process is rare, and it made a stressful situation manageable. They clearly know what they're doing, and just as important, they can explain it. Every decision came with the reasoning behind it, in plain language, so I always understood what was happening in my own home and why. They were genuinely passionate about getting us through mold air clearance testing — not just passing it, but doing the work right so there was no question about the result. We passed. They also treated my possessions and my house like they were their own. Careful with everything, clean at the end of every day, no shortcuts in the places nobody would have seen. If you need emergency services, water damage cleanup, or mold remediation in the Long Beach area, call Jack and his team. For those that care about this: my dog Athena (who does not like everyone) absolutely loved the full family, and she was excited whenever her friends came over.

Had a great experience with Christian and Jaqueline. They were very professional and efficient in analyzing our mold situation using their instruments and taping off the affected areas. When they learned we wanted to redesign our closet and laundry room, they advised us directly and honestly about the most affordable and efficient approach, even though that meant we should work with a different service provider. They are not only great at what they do but they are also very nice people.

They are a great team, they will help you with your claim and take care of you- professional and fast to respond!

Jack, Christian and Jacklyn did a great job helping with the remediation job we needed when we had a leak from an upstairs neighbor. They carefully explained everything they were going to do and handled the job courteously and professionally. I would highly recommend them.

I had an issue with water spilling onto the passenger floor of my car, and I was in a pretty desperate situation trying to figure out what to do. I spoke with Jack, and he took the time out of his day to give me kind, considerate, and careful advice. He genuinely cared about helping me instead of just rushing me off the phone. Thanks to his guidance, I was able to avoid a much bigger problem and saved hundreds of dollars. Exceptional customer service like this is hard to find these days. I truly appreciate the help and highly recommend this company!

If you’re seeking quality work, hit up Jack!!

I am so grateful that my son, an environmental emergency first responder who has contracted with Servpro in his work, immediately called Jack Ruiz to oversee an overwhelming home interior clean up we found when a relative passed. The situation required a multi day cleanup. Jack and his wonderfully proficient and compassionate crew of three knew exactly how to approach the disaster my family faced. Each member of the Team was a pleasure to work with. Also Jack was able to recommend excellent contractors to make all the repairs the home needed. Jack and Team have given me cause to whole-hearted recommend them to anyone needing the highest level of professionalism to provide any level of cleanup need.

Jack and his family are amazing! This family-owned business tackles water damage and other emergencies with ease, efficiency and top notch service that makes you feel like you are a part of the family! Definitely would recommend to anyone in need of emergency services.