SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon GroveHome
Meet the SERVPRO team near San Diego, CA
Meet the SERVPRO team near San Diego, CA

SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

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SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

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Water DamageWater Damage
Fire DamageFire Damage
MoldMold
Storm/DisasterStorm/Disaster
ConstructionConstruction
Commercial ServicesCommercial Services
General CleaningGeneral Cleaning
Carpet/UpholsteryCeiling/Floors/WallsDrapes/Blinds

Call: (858) 527-1144

James E. Thompson
James E. Thompson
Owners of SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

Meet Our Team

All it takes is one call to SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7.

SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

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4.9
(380 reviews)
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(858) 527-1144
Meet our Team. Here to Help 24/7
  • Alicia Weilhammer, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Alicia Weilhammer

    Office Manager-

    Alicia is our office manager here at SERVPRO of Sorrento Valley and she has been with the company since the very beginning!

    Alicia enjoys helping others, coaching her staff, and offering her help to whoever needs it (from the office to the field and beyond). She is always willing to help! On her days off she enjoys sunset walks with her baby Zeusy.

    Her regular day at SERVPRO of Sorrento Valley involves WORK, WORK, WORK and helping everyone.

  • Michael Lyons, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Michael Lyons

    Project Supervisor -

    Michael is a lead Tech at SERVPRO. He has also worked for SERVPRO of North Atlanta for 5 years, SERVPRO of Philadelphia for 6 years, and has been with SERVPRO of Sorrento Valley since 2012. Michael enjoys the diversity in our industry and the great fellow co-workers that come along with it. He loves helping people out in difficult situations in time after a water/fire damage. If Mike could change something about SERVPRO, he would like to bring back the product Sporcidin. Sporicdin is a chemical that is currently banned after a meeting on how and how not to use it. He feels that it was (and still is) the best product in our industry for preventing microbial growth.

  • Oscar Rosas, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Oscar Rosas

    Lead Technician -

    Oscar is another one of our original lead technicians here at SERVPRO. He has been with the company since 2014. Oscar enjoys working with the crew here at our office. He gets along with everyone, which is something that makes him a great situation handler when a water damage or fire breaks loose!

  • Junior Vargas, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Junior Vargas

    Lead Technician-

    Meet Junior! Junior has been with SERVPRO of Sorrento Valley since the middle of 2016. This guy clearly takes his job very seriously. Seeing different types of jobs everyday he knows that each and every client deserves a different type of comfort and care. He is passionate about helping others and providing the comfort they need during stressful situations. You are sure to see his wonderful work ethics if you ever expierence any sort of loss.

  • Rick Gonzalez, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Rick Gonzalez

    Reconstruction Expert -

    Rick is the man that is here to make everything "Like it never even happened." Since SERVPRO Sorrento Valley has been established, Rick has been here to reconstruct your property after the water damage has been taken care of!

  • Angelica Moreno, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Angelica Moreno

    Office Assistant-

    Meet our one and only Angelica! Angelica has been with SERVPRO of Sorrento Valley since November of 2016. She began with us during our busiest season and was able to jump right into the madness. Angelica has the wonderful ability to remain calm in very stressful situations. She makes everyday a GREAT day at SERVPRO of Sorrento Valley!

  • Liron Shalom-Hickey, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Liron Shalom-Hickey

    Director of Marketing and Client Relations -

    Liron is a Marketing Representative at SERVPRO. She has been with us since 2014! Liron loves to meet people and develop friendships, and keep those friendships. She is the amazing type of person that will make you want to open up to her and share your feelings, without you even noticing! Liron wishes she had more time to be able to build new relationships.

  • Scooter, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Scooter

    Say hello to our very own mascot, Scooter! Scooter has been by Jim's side since SERVPRO Sorrento Valley / UTC has been established. Scooter enjoys motivating our techs to do a good job, and keeps an eye on our office staff to ensure our customers needs are satisfied!

  • Ally Freeley, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Ally Freeley

    Client Relations and Marketing Representative-

    Ally Freeley is a Client Relations and Marketing Representative. With her background and extensive knowledge in the insurance industry, Ally is able to help many insurance agents, adjusters and their clients by providing them with excellent customer service which is the epitome of SERVPRO of Sorrento Valley.

    Ally loves to meet new people and build long lasting relationships. She practices yoga in her free time and loves her two fur babies!

  • Leticia “T” Billingsley, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Leticia “T” Billingsley

    EMS Manager-

    Leticia started working for SERVPRO of Sorrento Valley in 2018

    When she is not running around to track & volleyball meets with her awesome daughter, she's sipping a crisp cold flute of champagne somewhere outside!

    When she is not playing auntie to the office dogs Scooter and Zeus. T likes to think she's the office’s light of energy and creating positive vibes throughout the office with her goofy sassiness.

  • Wendy Rawlings, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Wendy Rawlings

    Executive Administrative Assistant to the Director of Marketing-

    Wendy has been with SERVPRO for 5 years! She started with SERVPRO of Carmel Valley NE/East Rancho Santa Fe in Spring 2016, and then came here when SERVPRO of Sorrento Valley acquired the franchise in Summer of 2019. She loves spending time spoiling her fur babies!

  • Carmen Vidales, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Carmen Vidales

    Project Coordinator, Reconstruction Department-

    Carmen started working for SERVPRO of Sorrento Valley in July of 2019. She loves music, sports and spending time with friends and family!

    She oversees the restoration department and she is here to help with any and all of your restoration needs.

  • Mike Murad, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Mike Murad

    Production Manager -

    Mike just joined our family last year! He is extremely experienced and knowledgeable as he has been in the construction industry for 20 years, and spent another 12 years in the Mitigation and Restoration industry. With his expertise, Mike is able to determine the best game plan for all restoration needs, and he always makes sure that the needs of our clients are being taken care of.

    Mike enjoys spending time with his family, playing guitar, golfing and taking walks on the beach.

  • Hany Elsafty, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Hany Elsafty

    Lead Estimator -

    Hany started with us in 2017, he spends his days at SERVPRO of Sorrento Valley writing estimates, billing jobs and meeting customers to go over damages in their homes and going over questions regarding the process from start to finish in order to make things easier for our clients.

    Hany enjoys watching sports and attending sporting events, and he also loves to travel!

  • Vicky Aguilar, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Vicky Aguilar

    Project Manager Vicky is one of our project managers for fire damage losses and cleaning projects. She has assisted as our fill-in warehouse manager, and she is also a valued member of our mitigation production team when needed. Vicky’s no-nonsense approach coupled with her attention to detail, and demand for excellence makes her an exceptional manager; she genuinely cares for all of our team member. Vicky is someone we can all count on for projects that need that extra special attention in order to keep the project on track! She’s always one of the first to arrive and last to leave which is the mentality that all supervisors look up to! She keeps us all on our toes with the expectation that we provide unparalleled service, every single time.

  • Gilbert Aguilar, team member at SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

    Gilbert Aguilar

    Project Manager Gilbert started his career with SERVPRO Sorrento Valley in production and has worked his way up to become on of SERVPRO’s most valued Project Managers. Gilbert is very efficient, and he takes great pride in his workmanship by being available and willing to go the extra mile for our company and our clients. He has a broad knowledge of all aspects of construction which makes him extremely valuable for any assignment he is given. Gilbert is also our main Project Manager for biohazard cleanups, board ups, etc.. Gilbert is exceptionally consistent and he is always willing to help his fellow team members. When extra help is needed Gilbert is the first to volunteer which exemplifies his desire to always learn and get better. The sky is the limit when you have his mindset and dedication!

What our
customers are saying

As a manager of Homeowners Associations my top priority is getting remediation and restoration done quickly, efficiently, cost effectively, and within the confines of the ever-changing California laws which govern processes for remediation, abatement etc.

When I have a water damage, mold remediation, bio-hazard cleanup, or restoration issue they are my first call. I am always greeted in a friendly manner on the phone, and always responded to in a matter of minutes if contacting them with work orders via email. The residents I manage constantly send me correspondence regarding SERVPRO Sorrento Valley thanking them for a job well done.

Liron, Wendy, Alicia, Carmen, Hany, Tyrone, Jim and everyone at SERVPRO Sorrento Valley- THANK YOU. Working with you is always a pleasure and I appreciate the fact that I can make a phone call or send an email and know with certainty that the issue at hand will be addressed with the utmost care, and in a timely manner.

Sean F
San Diego

I would like to thank everyone at SERVPRO Sorrento Valley! Especially Martin for his flexibility and his sesitivity to the situation. 

Laurie B.
San Diego

The staff was very patient and allowed time to answer my questions and explained in detail any issues I was concerned about. 

Patricia M.
San Diego

They were great, fast, and professional.

William S.
San Diego

Extremely friendly, knowledgeable, on time, and always willing to answer any questions. Totally satisfied with performance. Mike is the tech that helped us, he was extremely professional.

Gina B.
San Diego

I had a great experience with SERVPRO of Sorrento Valley. A friend of mine recommended them after we discovered a leak from the toilet and it has been a pleasure working with them. Liron is great and really kept reassuring me things would work out and they did. Rick was great, kept in constant contact with me, letting me know when things were happening and what the next steps were. I LOVE our bathroom, they all did a fantastic job.

Simone B
San Diego

I had to make an unfortunate call to SERVPRO of Sorrento Valley due to a family member passing away and found in their home. I was recommended to this specific SERVPRO from the corners office.  I called and spoke with Leticia, she was very kind, compassionate, answered all my questions and even helped guide me on how to inquire with insurance.  The other places I called were so invasive and unsympathetic and treated me as another call.  
Leticia was very patient with all my questions and even followed up with me. Now that's customer service and had to share. Thank you.

T B
San Diego

The customer service we have received all along the way has been wonderful and we will definitely be letting our insurance company know how terrific the services from SERVPRO Sorrento Valley have been.

Kristy B.
San Diego

I just want to thank Danny and his team for the AWESOME service I received! He gave me updates all the time while attending to the customer needs. Thank you so much and I know I can always count on SERVPRO of Sorrento Valley!!!!

Melissa M
San Diego

As a manager of Homeowners Associations my top priority is getting remediation and restoration done quickly, efficiently, cost effectively, and within the confines of the ever-changing California laws which govern processes for remediation, abatement etc.

When I have a water damage, mold remediation, bio-hazard cleanup, or restoration issue they are my first call. I am always greeted in a friendly manner on the phone, and always responded to in a matter of minutes if contacting them with work orders via email. The residents I manage constantly send me correspondence regarding SERVPRO Sorrento Valley thanking them for a job well done.

Liron, Wendy, Alicia, Carmen, Hany, Tyrone, Jim and everyone at SERVPRO Sorrento Valley- THANK YOU. Working with you is always a pleasure and I appreciate the fact that I can make a phone call or send an email and know with certainty that the issue at hand will be addressed with the utmost care, and in a timely manner.

Sean F
San Diego

I would like to thank everyone at SERVPRO Sorrento Valley! Especially Martin for his flexibility and his sesitivity to the situation. 

Laurie B.
San Diego

The staff was very patient and allowed time to answer my questions and explained in detail any issues I was concerned about. 

Patricia M.
San Diego

They were great, fast, and professional.

William S.
San Diego

Extremely friendly, knowledgeable, on time, and always willing to answer any questions. Totally satisfied with performance. Mike is the tech that helped us, he was extremely professional.

Gina B.
San Diego

I had a great experience with SERVPRO of Sorrento Valley. A friend of mine recommended them after we discovered a leak from the toilet and it has been a pleasure working with them. Liron is great and really kept reassuring me things would work out and they did. Rick was great, kept in constant contact with me, letting me know when things were happening and what the next steps were. I LOVE our bathroom, they all did a fantastic job.

Simone B
San Diego

I had to make an unfortunate call to SERVPRO of Sorrento Valley due to a family member passing away and found in their home. I was recommended to this specific SERVPRO from the corners office.  I called and spoke with Leticia, she was very kind, compassionate, answered all my questions and even helped guide me on how to inquire with insurance.  The other places I called were so invasive and unsympathetic and treated me as another call.  
Leticia was very patient with all my questions and even followed up with me. Now that's customer service and had to share. Thank you.

T B
San Diego

The customer service we have received all along the way has been wonderful and we will definitely be letting our insurance company know how terrific the services from SERVPRO Sorrento Valley have been.

Kristy B.
San Diego

I just want to thank Danny and his team for the AWESOME service I received! He gave me updates all the time while attending to the customer needs. Thank you so much and I know I can always count on SERVPRO of Sorrento Valley!!!!

Melissa M
San Diego

About Us

SERVPRO of Sorrento Valley/University City was founded by James Thompson in 2005. He grew up on the east coast where his father and sister also own SERVPRO franchises. After growing up around SERVPRO, and with a strong family history of 40 years in the business, he decided to follow in their footsteps and started his own franchise on the west coast here in San Diego.

In the early days SERVPRO franchises focused on cleaning carpets, upholstery and draperies. Over time SERVPRO evolved into the water/fire damage restoration business and has been expanding and growing across the country ever since. Currently, our goal is to provide you, the customer, with exemplary service. We understand that insurance companies can be difficult to work with, rest assured SERVPRO of Sorrento Valley/University City will assist and help make the process as smooth as possible.

Our services include water, fire, and mold mitigation, biohazard and trauma cleanup, and carpet and upholstery cleaning. 


Call us today and we’ll be happy to answer your questions and help make it “Like it never even happened."

Read More
James E. Thompson
James E. Thompson
Owners of SERVPRO of Sorrento Valley / University City and Carmel Valley NE / East Rancho Santa Fe / La Mesa & Lemon Grove

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.