Emergency Water Extraction & Structural Drying Services

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  • 24/7 Emergency Water Removal 
  • Advanced Water Inspection, Extraction, and Drying Equipment 
  • Residential and Commercial Water Damage Restoration Near You

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SERVPRO of Santa Cruz
Our Google Reviews
(831) 457-1997
4.3
(23 reviews)

Trusted Water Extraction and Structural Drying Specialists

From a small pipe leak to catastrophic flooding, water can damage the foundation, floors, and walls of your home or business, not to mention the belongings inside. And mold growth can begin in a couple days.   

There’s not a minute to lose. Quick response can keep a bad, potentially hazardous situation from getting worse. At SERVPRO, water extraction (also known as water removal) is a key part of our water damage restoration process. Using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water.  

From there, structural drying begins. Using the latest drying systems, from targeted heat to controlled airflow, we’ll make sure your property is dried to the industry standard to maintain structural stability and avoid further damage.

Why Water Extraction and Structural Drying?

Water extraction is exactly what it sounds like: removing excess water from your home or business after a water emergency like a flood, leak, or backup. Structural drying removes any excess, hidden moisture that has been absorbed by structural components throughout the home.  Water extraction and structural drying are essential to:

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Prevent Mold Growth

Mold can start growing in just 24 to 48 hours. Once that growth begins, spores can spread quickly, leading to health risks and expensive cleanup and restoration.

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Minimize Structural Damage

Standing water can weaken the structural integrity of your home or business. This can make your floors, walls, and ceilings warp, deteriorate, and even collapse. Structural repairs can be extremely expensive and disruptive.

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Prevent Odors

Thoroughly drying your home after water damage will reduce the chances of unhealthy mold and mildew, along with the persistent musty smells that come with them. 

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Preserve Your Belongings

After a water-related event, your furniture, electronics, valuables, and important papers can be damaged or ruined. It’s important to get the contents of your home out of harm’s way.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process  

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.    

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.    

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
23 Reviews
4.3
Leave Us A Review
Sol Aviles
2 months ago

I this company to move my son from one apartment to another in San Francisco. They also cleaned the old apartment immediately after they completed the move. The team helped my son unpack everything and the ladies were so amazing with my son. Top notch service!!!

Roger Caticci Jr
6 months ago

Servpro hired an insulation company as part of the mold remediation project in my house, and a year later I found out that the insulation company had blocked the intake vents in my attic, causing mold to grow (again). Despite that issue being caused by the insulation company, Servpro has stepped up and solved my problem.

David Davila
over 1 year ago

Alex is great. I will most definitely refer him.

K
over 1 year ago

Awesome experience regarding project management and crew. All questions were answered as well as hands on walk through steps. Efficient timing and quality work. I’m sure this will not be my last experience with serv-pro. Thank you Alex!

Robert Erwin
about 5 years ago

Very organized. Communication was on point. Trch Jeremy was thorough and professional.

Cristina Wooley
about 5 years ago

An upstairs toilet overflowed during an entire holiday weekend, destroying the kitchen/dining area below. We are so grateful we were referred to ServPro. They were immediately responsive and at the house within an hour of our call. They communicated well, documented the entire process with photos at various steps along the way, used a thick plastic containment system to keep the 'construction zone' separated from the remainder of the house, worked with our insurance adjuster, answered our (many) questions and helped guide us about next steps. I don't wish this awful mess on anyone, but if you find yourself having to deal with a similar disaster, do yourself a favor and call ServPro right away. They helped keep us sane, and more importantly, we can trust that our house is mold free and sanitized before we start the arduous process of rebuilding.

Dana Wyne
over 5 years ago

I had bought a cool vintage dresser that came from a smoker's house and after many months of airing it out, the cigarette smoke smell still lingered. Dropped it off at Servepro where it spent some time in their ozonater and just picked it up yesterday. No more smoke smell!

David Reinsma
over 5 years ago

I own several companies in Santa Cruz and one of our staff members tested positive for COVID. I wanted to clean the offices, trucks and work areas the person who tested positive used or entered to keep my employees safe. I needed to do this ASAP to keep the companies running and employees working. I reached out to Servpro via their website and asked for help. This was on a holiday evening (late at night) and by 7 AM the next morning I had a response from the Servpro team!! Wow.....that was fast service I thought. It got better!! I worked with multiple Servpro office staff members for the next several hours and by 10:30 AM I was meeting their cleaning staff at my offices to get started. The cleaning crew was on time, prepared, professional, and had all the materials and personal protective equipment and know how to get the job done safely. I was down only one day because Servpro came in and saved the day. I don't write reviews; this is my first one ever. That's how good they were. David Reinsma, President Trinity Source Group, Inc. Trinity Drilling, Inc.

Grace Clark
about 7 years ago

Thank you so much for your quick response and professional attention to detail when cleaning up our home after a water leak. This is the company to call for a business who will do it right the first time.

SERVPRO Water Extraction & Structural Drying Knowledge Center

What equipment does SERVPRO use for water extraction?

When it comes to water extraction, SERVPRO technicians have both the very latest and the tried-and-true at their disposal: 

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation. 
  • Infrared cameras find “hidden” water behind walls and ceilings. 
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal. 
After water damage, how long does it take for mold to grow?

It’s important to begin water extraction and drying immediately, since mold growth can begin just 24-48 hours after water was introduced to your home.

What’s a sump pump and what does it do?

A sump pump is a mechanical pump, often placed in a basement or crawlspace, to remove water as it accumulates in a sump pit. As the water level rises, it trips a float switch, turns on the pump, and sends the excess water away from the structure. Sump pumps help keep your basement dry and protect your home from water damage.

How long does water extraction take?

In most residential cases, water extraction takes one to three days. It depends on factors such as: 

  • The water source 
  • The amount of water 
  • How much of the home is affected 
  • Affected materials in the home like carpet, furniture, and drywall
What drying equipment does SERVPRO use?

SERVPRO technicians use industrial-grade dehumidifiers to help prevent secondary water damage like swelling and warping of floors, walls, and furniture. They use high-speed air movers to create airflow across walls, carpets, pads, and furniture, in order to accelerate the evaporation of moisture. Moisture mapping is also used to locate hidden areas that need drying. 

After water removal, how long does it take to dry out a home?

The drying process begins after standing water is removed. Drying typically takes three days to a week. But it can take longer, depending on:  

  • Type of material: wood, drywall, and other porous materials soak up more moisture and take longer to dry.  
  • Humidity levels: the higher the humidity, the longer the drying time.  
  • Saturation level: If the home is heavily saturated, drying will take longer (giving mold a chance to grow).  
Is structural drying needed after a small leak?

The amount of water you see may not be the entire picture. What’s important is not just the amount, but where the water went. A small amount of water that enters a wall, cabinetry, or flooring is often harder to detect and completely dry. Over time, that small amount of moisture can weaken the supporting materials in your home.

Should I open my windows to help with structural drying?

When the outside air is too humid, or the property needs to be kept secure, it’s best to keep the windows closed. In the case of a more humid area, such as Florida, opening windows might increase the drying time. 

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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