Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of San Mateo

Our Google Reviews
(650) 931-6060
4.7
(24 reviews)

Service Areas

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of San Mateo we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Called SERVPRO of San Mateo because I had a leaking sink that was causing mold, and their crew came that same day to fix the affected area right away! Thanks, SERVPRO of San Mateo

Kathy N.
hayward

I had a roof leak at my home in Burlingame causing significant water damage to two rooms in home. SERVPRO of San Mateo was contacted by my homeowners insurance to mitigate water damage. Fabian, Daniel and Francisco were my angels for several days!! They had to remove all room contents and they did it so carefully and neatly. Equitment was set into rooms for a few days in order to dry the walls etc. Fabian the project manager kept me updated every day with progress and what to expect next. All three gentlemen have a tremendous work ethic,very professional but so kind and thoughtful also. Thank you so much SERVPRO of San Mateo!

Cathy P.
Burlingame

Special thanks to SERVPRO of San Mateo for helping me with my water damage due to a failed water heater.  My insurance company sent them out and they were awesome - professional, great customer service, responsive to phone calls (telephone calls answered promptly) and wonderful onsite employees to work with. They took great care not to remove fans too early, testing the moisture level of the affected areas frequently so we would not have mold in the future. I especially enjoyed working with the office who helped pack up my items to be stored off the property and then helped unpack after my home was ready after repair. Carolina went above and beyond in trying to meet our needs/requests. She and all the people at SERVPRO of San Mateo crew were fantastic. I would highly recommend this company!

Sandy B.
San Mateo

I have a second home in Richmond CA. We had the unfortunate incident in having a pipe burst in the laundry room. Since we didn't find out for a few days half the first floor was damaged. The team at SERVPRO of San Mateo came out right away and got the job done. The place looks better than the original. Thank you, guys! I will be sure to pass along this info to anyone I know needing any work done.

Jason K.
Richmond

I had a new dishwasher installed recently and the installer didn't connect the water line properly.  It ended up flooding our kitchen floor and ruined my hardwood floors.  Insurance paid for the damages but it was a really stressful experience.  The adjuster recommended I use SERVPRO of San Mateo to dry out my floors and they ended up minimizing the damages and saving a portion of the floors.  Even though the water damage and flooding were stressful, SERVPRO San Mateo saving a portion of my floors was a silver lining.  

Billy Montgomery
San Mateo

Jose and his team were very helpful and professional in helping fix extensive water damage through multiple parts of the house.  They were communicative through the assessment, demolition, and cleaning process from start to finish.  They worked quickly and efficiently to help resolve the issue and were courteous and safe the whole time.

Chris
San Francisco

We had major water damage in our kitchen which also damaged the ceiling underneath. The guys from SERVPRO were very professional. They came up with a gadget that correctly identified the affected area and they followed up with the damage control. They are a very skilled & fast serving team. Highly recommended.

Upasana
union city

This review is long overdue! Truly professionals at work and couldn't be happier with SERVPRO of San Mateo. From calling the office staff, to the technicians that arrived at my home, everything was a smooth and seamless process. No one would ever imagine a refrigerator supply line flooding your entire 1st floor and I thought I would never see the light at the end of the tunnel. But, as soon as these guys arrived onsite they knew exactly what had to be done to get my home to pre loss condition. Can't thank you guys enough, highly highly recommended!

Demil D.
San Mateo

I was visiting my brother who lives in San Fran! Go 49ers!!! 2 weeks ago when we had a major issue with the dishwasher, the machine started dumping water while we were watching the football games in the evening and we didn't notice until the kitchen and part of the dining area was completely soaked! Neither one of us has ever been in a situation like that and it is disconcerting to say the least. We immediately started getting towels but it was just too much water. Our neighbor heard the commotion (it's an apartment building) and gave us the card of some restoration company called SERVPRO of San Mateo. I ended up calling as my brother was wringing out towels in the bathtub. A guy named Stephen answered and I explained the situation. He said he would get somebody out there within 2 hours and that actually happened to my surprise. We ended up stopping the water flow by turning off the valve, but the water that was already on the floor stayed there until SERVPRO of San Mateo came out and sucked it all up with this big green machine that looked kind of like a vacuum with a water tank. They set up some fans and because they came out so quickly, my brothers floors were salvaged. 3 days later they removed the fans and the place was pretty much back to how it was.  The dishwasher caused the problems so we asked SERVPRO to dispose of it and they took it and junked it. It was a really old unit so if you have an old dishwasher, be careful! Thank you to Stephen and SERVPRO for the fast response.

Ivas
San Francisco

Called SERVPRO of San Mateo because I had a leaking sink that was causing mold, and their crew came that same day to fix the affected area right away! Thanks, SERVPRO of San Mateo

Kathy N.
hayward

I had a roof leak at my home in Burlingame causing significant water damage to two rooms in home. SERVPRO of San Mateo was contacted by my homeowners insurance to mitigate water damage. Fabian, Daniel and Francisco were my angels for several days!! They had to remove all room contents and they did it so carefully and neatly. Equitment was set into rooms for a few days in order to dry the walls etc. Fabian the project manager kept me updated every day with progress and what to expect next. All three gentlemen have a tremendous work ethic,very professional but so kind and thoughtful also. Thank you so much SERVPRO of San Mateo!

Cathy P.
Burlingame

Special thanks to SERVPRO of San Mateo for helping me with my water damage due to a failed water heater.  My insurance company sent them out and they were awesome - professional, great customer service, responsive to phone calls (telephone calls answered promptly) and wonderful onsite employees to work with. They took great care not to remove fans too early, testing the moisture level of the affected areas frequently so we would not have mold in the future. I especially enjoyed working with the office who helped pack up my items to be stored off the property and then helped unpack after my home was ready after repair. Carolina went above and beyond in trying to meet our needs/requests. She and all the people at SERVPRO of San Mateo crew were fantastic. I would highly recommend this company!

Sandy B.
San Mateo

I have a second home in Richmond CA. We had the unfortunate incident in having a pipe burst in the laundry room. Since we didn't find out for a few days half the first floor was damaged. The team at SERVPRO of San Mateo came out right away and got the job done. The place looks better than the original. Thank you, guys! I will be sure to pass along this info to anyone I know needing any work done.

Jason K.
Richmond

I had a new dishwasher installed recently and the installer didn't connect the water line properly.  It ended up flooding our kitchen floor and ruined my hardwood floors.  Insurance paid for the damages but it was a really stressful experience.  The adjuster recommended I use SERVPRO of San Mateo to dry out my floors and they ended up minimizing the damages and saving a portion of the floors.  Even though the water damage and flooding were stressful, SERVPRO San Mateo saving a portion of my floors was a silver lining.  

Billy Montgomery
San Mateo

Jose and his team were very helpful and professional in helping fix extensive water damage through multiple parts of the house.  They were communicative through the assessment, demolition, and cleaning process from start to finish.  They worked quickly and efficiently to help resolve the issue and were courteous and safe the whole time.

Chris
San Francisco

We had major water damage in our kitchen which also damaged the ceiling underneath. The guys from SERVPRO were very professional. They came up with a gadget that correctly identified the affected area and they followed up with the damage control. They are a very skilled & fast serving team. Highly recommended.

Upasana
union city

This review is long overdue! Truly professionals at work and couldn't be happier with SERVPRO of San Mateo. From calling the office staff, to the technicians that arrived at my home, everything was a smooth and seamless process. No one would ever imagine a refrigerator supply line flooding your entire 1st floor and I thought I would never see the light at the end of the tunnel. But, as soon as these guys arrived onsite they knew exactly what had to be done to get my home to pre loss condition. Can't thank you guys enough, highly highly recommended!

Demil D.
San Mateo

I was visiting my brother who lives in San Fran! Go 49ers!!! 2 weeks ago when we had a major issue with the dishwasher, the machine started dumping water while we were watching the football games in the evening and we didn't notice until the kitchen and part of the dining area was completely soaked! Neither one of us has ever been in a situation like that and it is disconcerting to say the least. We immediately started getting towels but it was just too much water. Our neighbor heard the commotion (it's an apartment building) and gave us the card of some restoration company called SERVPRO of San Mateo. I ended up calling as my brother was wringing out towels in the bathtub. A guy named Stephen answered and I explained the situation. He said he would get somebody out there within 2 hours and that actually happened to my surprise. We ended up stopping the water flow by turning off the valve, but the water that was already on the floor stayed there until SERVPRO of San Mateo came out and sucked it all up with this big green machine that looked kind of like a vacuum with a water tank. They set up some fans and because they came out so quickly, my brothers floors were salvaged. 3 days later they removed the fans and the place was pretty much back to how it was.  The dishwasher caused the problems so we asked SERVPRO to dispose of it and they took it and junked it. It was a really old unit so if you have an old dishwasher, be careful! Thank you to Stephen and SERVPRO for the fast response.

Ivas
San Francisco

About Us

SERVPRO of San Mateo understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life.

And we don't just arrive fast, we arrive ready to handle everything for you— from removing water to drying out your home to providing complete repair work.

Our team of restoration experts can track down and eliminate the water source which is feeding the mold colonies, clean your home's air with commercial-grade air scrubbers and restore/replace water-damaged and contaminated walls and belongings back to their original state.

We even work directly with your insurance, so you can focus on more important things. Call us for fast, stress-free and complete water damage restoration, fire damage restoration or mold remediation services.

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©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.