SERVPRO of San Mateo

(Translated by Google) I was impressed by their initiative, compassion, and composure. They truly live up to the reputation of a developed country. My country should learn from them, but currently we rely on volunteers. I realized that this is one of the reasons for our slow initial response. (Original) 彼らの行動力と思いやりと余裕に感心しました。流石は先進国です。我が国も見習いたいものですが、現状は有志によるボランティア頼みです。初動の遅れはこんなところにも原因があるのだと感じました。

Came home to water damage in my house after a 15 hour connecting flight with jet lagged kids. Servpro was on site asap thoroughly documenting and drying everything. Special shout out to Project manager Martin, for his efforts, quick response times and assistance during this stressful time. Service from the techs Servando, Jaime and Jerry were great. Fingers crossed I'll never have to deal with a situation like this again, but I would call them again in a heartbeat.

Reached out to Servpro for a fiberglass issue on a Sunday night, they actually picked up the phone and had a crew out to us next morning! They ended up taking some time to scope out the issue which was bigger than expected and accordingly pricey but within industry standards, but got the job finished by end of the week! Grateful for the prompt service.

Servepro came to the rescue to help clean up and dryout my home due to water damage. They were able to arrive the same day I called them and were very professional. Their timelines of service, attention to detail and communication regarding the work was excellent! Chelsea , their manager, was easy to get a hold of, listened to my needs, and kept me informed daily. She was quick to respond to my phone calls as well. We really appreciate all of Servepros team efforts!

After my apartment in San Francisco flooded, Soliette Aviles was incredibly helpful and supportive throughout the entire process. The crew that came in was also extremely professional. I highly recommend their services!

Team did a Fabulous job . Very organized, detail oriented and helpful in all questions asked . Would use again

I called SERVPRO and spoke with Soliette Aviles who was professional and thorough explaining the process of services they provide. She scheduled my appointment and assured me that SERVPRO is a full service provider and once the mitigation was completed that my file would move to the construction department. The work went smooth, the technicians were very knowledgeable and hard working. SERVPRO provided a stress free transition which was a huge relief as we didn’t need any additional stress. Hands down I would use SERVPRO again and highly recommend their services to others. Upon completion the owner Farouk Lalji reached out to see if everything was up to our standards. I gave him a compliment as his staff was wonderful and the services far exceeded our expectations. Thank you SERVPRO.

I would highly recommend the company. Soliette is a super professional and caring person . She helped us a lot after a house fire and put all her effort to make sure we were happy with results. Her team is very skilled and understanding. Her ability to communicate is amazing and her organization skills are phenomenal. Please don’t hesitate to contact her with any needs .