Water Damage & Flood Cleanup Services

• Water Behind the Tile
  
   
  7/25/2017

  I had a leak in my upper duplex unit which allowed water to flow down the interior of the walls from the upper to the lower unit. SERVPRO of Northwest Long Beach was recommended by my insurance agent. Tom & his crew came out, tested for moisture in the walls and then placed 2 dehumidifiers, 1 for each unit.  Within 5 days the readings indicated that the moisture had been eliminated and they removed the units. They were efficient and professional.  I would highly recommend SERVPRO

  
  
  

I had a water damage at my place of residence and SERVPRO of Northwest Long Beach came within 35 minutes of me calling. They did a fantastic job of taking care of my all my contents and walked me through the process in detail. I would definitely recommend SERVPRO for any kind of water damage.

Yelp Review - I'm a property manager in Lakewood and during a property upgrade and roof replacement project the roofer's and myself were hit with a surprise rain storm with robust winds. What started off as a sunny, warm, mid 70's afternoon turned into chaos. Me and the roofers got caught in a random storm, it had us running to purchase buckets, to catch water leaking from ceiling's. All 15 up-stair apartment's were exposed to the rain. Carpets drenched and  personal property wet. The stress and panic was reduced upon SERVPROs arrival. They facilitated with efficiency and communicated step by step on a daily to ease an uneasy event. Thank you SERVPRO!

This company does excellent work. I would definitely recommend them for all water damage and restoration needs

I've been meaning to leave a review for this SERVPRO, Henry and his crew came through in so many ways for us. Back on 2/17 there was a really bad rain and wind storm that lifted the shingles on our house and water came into three of our bedrooms. We had water everywhere. We called SERVPRO first thing the next morning and Henry was here the same day assessing the damage and sharing his knowledge and experiences with us for the best ways to resolve all the problems and approach the insurance claims. A few days later he brought his guys over to rip up walls and flooring and set up drying machines and dehumidifiers (7 machines total) in all three rooms. The machines ran 4 days straight, dried everything up and they returned to retest, remove equipment and clean up. In such a stressful situation Henry and his crew (Miguel and the others) took care of us, were sympathetic to our situation, and showed us and our home a lot of care and respect. I would recommend this SERVPRO to anyone dealing with water damage. Henry knows his stuff and bends over backwards to assist. He even came over to meet with our insurance adjuster with hardly any notice so that the adjuster could hear his assessment and see the photos he took. I think his being there and talking with the insurance company helped to make the claims process a lot less stressful. Thanks again SERVPRO, I hope I never need you guys again but if for some reason I do, I'll certainly be calling and recommending you to others.

Yelp Review - This was my first time to have had the misfortune of having water damage in my Long Beach rental condo. Although I had a bad experience dealing with my HOA (who was responsible for the building plumbing break), I must say that SERVPRO/Henry Sonboli helped facilitate and coordinate the process with all parties/contractors involved from testing for water moisture, to asbestos testing, to asbestos removal, to drying, and to retesting, (albeit my HOA delayed repairs to my unit). SERVPRO/Henry was very professional, answered my HOA's/my questions, coordinated with the other contractors, and kept me informed during the entire process.  He returned my phone call even though it was a Thanksgiving weekend when I requested him to have his staff open up a portion of the enclosure so my tenants can access their bedroom. (The asbestos removal company inadvertently forgot to open up the plastic enclosure from the living room to the south bedroom after they were done removing the asbestos. SERVPRO was doing the drying and final testing around that time so it was easier to ask SERVPRO for this request, which his crew did.) Also, even after he was already done with his job in my unit, he still attended a meeting with the HOA per HOA's request to give his professional opinion about the water damage issue that my HOA and I were researching. That's extra time he expended for returning to my unit days after his crew was already done with its job. (He actually drove from Laguna Niguel to Long Beach that day  to make it in time for the meeting). Now that's just good customer service!

Google Review - IT COST ME MORE IN THE LONG RUN.... I had clogged drain lines, a pipe broke and my business flooded, an absolute nightmare, the fear of closing for a long period of time forced me to hire cheap and get fast back to business. I was in a panic and could not afford to close shop. My plumbers did a great job! But, I had no clue the damage sitting water could cause, I learned the hard way. A month after the incident we began to smell a musty odor and continued to linger. Someone suggested that it could be a dead animal in the walls, or behind furniture. We decided to give it a good cleaning, we moved furniture to discover dark spotting outside the bathroom walls. We had MOLD! I decided to investigate as the issue was growing and learned that water is a SOLVENT! I had to call certified experts to resolve this as now my employees and customers would be at risk. Henry and his team came out right away, I was in a panic and their calm demeanor, professional tools and efficiency reassured me that everything would be done fast and RIGHT. Even after everything was done they followed up. I was in the loop with time frames and communication with Edward (Farmer’s agent) was great help in getting things processed with SERVPRO. In retrospect, I should have called SERVPRO at first to handle the flood, and avoid the mold. Henry and his team was great! Thank you!

SERVPRO of Northwest Long Beach - 28 Photos - Damage Restoration - 1442 East 33rd St, Signal Hill, CA - 562 506 4992 - Yelp  

10/21/2017

Thanks to Henry Sonboli for taking care of the mold situation in our recently purchased home.. He and his crew were professional and proficient and very detailed. We can rest and enjoy our new home. Thanks for the special attention.