SERVPRO of Northwest Long Beach

IT COST ME MORE IN THE LONG RUN.... I had clogged drain lines, a pipe broke and my business flooded, an absolute nightmare, the fear of closing for a long period of time forced me to hire cheap and get fast back to business. I was in a panic and could not afford to close shop. My plumbers did a great job! But, I had no clue the damage sitting water could cause, I learned the hard way. A month after the incident we began to smell a musty odor and continued to linger. Someone suggested that it could be a dead animal in the walls, or behind furniture. We decided to give it a good cleaning, we moved furniture to discover dark spotting outside the bathroom walls. We had MOLD! I decided to investigate as the issue was growing and learned that water is a SOLVENT! I had to call certified experts to resolve this as now my employees and customers would be at risk. Henry and his team came out right away, I was in a panic and their calm demeanor, professional tools and efficiency reassured me that everything would be done fast and RIGHT. Even after everything was done they followed up. I was in the loop with time frames and communication with Edward (Farmer’s agent) was great help in getting things processed with SERVPRO. In retrospect, I should have called SERVPRO at first to handle the flood, and avoid the mold. Henry and his team was great! Thank you!”

I had a water pipe burst in my house back in June. Initially had another mitigation company come as per recommendations from my plumber. Well that was a mistake. Then I was referred to SERVPRO. Which was a provider that worked with my insurance company. WOW. What a difference in work ethics. They came on time. Left on time. Cleaned up properly. Always called me to let me know when they would be coming. And tried everything to help save my walls and floors. Can not say enough about their hard work and professionalism. I recommend SERVPRO to all and next time I would not waist my time with any other company. Let's hope there is not going to be a next time. Thanks SERVPRO.
Thanks HENRY

My family and I recently moved to Signal Hill and installed new carpet throughout our home.  We have two family pets and one is an elderly rescue dog. Our dog has accidentally urinated through out the downstairs carpet causing a horrible odor.

I called SERVPRO because of their reputation for professionalism, service and results. This location did not disappoint! They were on time, professional and were able to answer all my questions and offer solutions for a very reasonable price.

My carpets seem new again and the odor is gone. I would definitely use them again and recommend them to anyone.

Thank you SERVPRO!

Yelp Review - This was my first time to have had the misfortune of having water damage in my Long Beach rental condo. Although I had a bad experience dealing with my HOA (who was responsible for the building plumbing break), I must say that SERVPRO/Henry Sonboli helped facilitate and coordinate the process with all parties/contractors involved from testing for water moisture, to asbestos testing, to asbestos removal, to drying, and to retesting, (albeit my HOA delayed repairs to my unit). SERVPRO/Henry was very professional, answered my HOA's/my questions, coordinated with the other contractors, and kept me informed during the entire process.  He returned my phone call even though it was a Thanksgiving weekend when I requested him to have his staff open up a portion of the enclosure so my tenants can access their bedroom. (The asbestos removal company inadvertently forgot to open up the plastic enclosure from the living room to the south bedroom after they were done removing the asbestos. SERVPRO was doing the drying and final testing around that time so it was easier to ask SERVPRO for this request, which his crew did.) Also, even after he was already done with his job in my unit, he still attended a meeting with the HOA per HOA's request to give his professional opinion about the water damage issue that my HOA and I were researching. That's extra time he expended for returning to my unit days after his crew was already done with its job. (He actually drove from Laguna Niguel to Long Beach that day  to make it in time for the meeting). Now that's just good customer service!

SERVPRO of Northwest Long Beach - 28 Photos - Damage Restoration - 1442 East 33rd St, Signal Hill, CA - 562 506 4992 - Yelp  

10/21/2017

Thanks to Henry Sonboli for taking care of the mold situation in our recently purchased home.. He and his crew were professional and proficient and very detailed. We can rest and enjoy our new home. Thanks for the special attention.

A business near us allowed a camper to use their indoor electrical outlets to run the camper and after a few days an electrical fire occurred. The tenants in the retail plaza smelled burning wire until the camper caught sparks that led to the business who allowed them to use their outlet. We run a fitness gym a few doors down from where the fire happened, but the smell penetrated into our carpet, floor and walls. SERVPRO of Northwest Long Beach was called to restore the damages and we asked if anything could be done in our facility to eliminate the horrible smell. SERVPRO provided us with an ozone machine that ran for a few days, and the smell disappeared. We are so happy as it was hindering our business.

We discovered a leak and after our plumber cut open the wall, we found black mold and the wood inside the wall was wet. We spoke to several companies and decided that SERVPRO Northwest Long Beach had the best solution for us. Miguel and Moses showed up the day before the 4th of July and partitioned off the bedroom so that the mold spores would not spread. They were professional, neat and spent a couple hours cleaning the mold, removing the baseboard and carpet tacking. They also set up a dehumidifier and left it running over the weekend to dry up the affected area. Some companies mentioned that we could sleep in the room but Henry said that he would not suggest it and we’re glad we listened. It would have been way too hot and a bit noisy if you’re in the same room. They came promptly on Monday morning and removed the equipment in no time. They also recommended a person to rebuild the wall so that’s our next step. All in all, these guys were great! Price was reasonable and Miguel was a true professional. Highly recommended!!

A big thank you to SERVPRO of Northwest Long Beach for helping my family get through a home flood emergency. From my initial call and through the entire mitigation process, Henry Sonboli with his team Miguel, Jesse, and Moses all provided excellent service. Professional, courteous, respectful, and always happy to answer any questions. The work quality is top-notch and thorough. Highly recommended.

I used SERVPRO of Northwest Long Beach recently to help mitigate some storm-related damage to my home. I was in a tizzy, but Henry and his team made me feel like I was in good hands. They responded quickly and helped prevent any further damage to my home. They also dealt with my property management, keeping them informed and suggesting best practices for how to handle related repairs. All the employees at SERVPRO of Northwest Long Beach were efficient, professional, and friendly. Henry and his team always followed up on what they said they would do. I would very highly recommend them, and they will be the first people I call if I ever have any water-related issues again!

IT COST ME MORE IN THE LONG RUN.... I had clogged drain lines, a pipe broke and my business flooded, an absolute nightmare, the fear of closing for a long period of time forced me to hire cheap and get fast back to business. I was in a panic and could not afford to close shop. My plumbers did a great job! But, I had no clue the damage sitting water could cause, I learned the hard way. A month after the incident we began to smell a musty odor and continued to linger. Someone suggested that it could be a dead animal in the walls, or behind furniture. We decided to give it a good cleaning, we moved furniture to discover dark spotting outside the bathroom walls. We had MOLD! I decided to investigate as the issue was growing and learned that water is a SOLVENT! I had to call certified experts to resolve this as now my employees and customers would be at risk. Henry and his team came out right away, I was in a panic and their calm demeanor, professional tools and efficiency reassured me that everything would be done fast and RIGHT. Even after everything was done they followed up. I was in the loop with time frames and communication with Edward (Farmer’s agent) was great help in getting things processed with SERVPRO. In retrospect, I should have called SERVPRO at first to handle the flood, and avoid the mold. Henry and his team was great! Thank you!”

I had a water pipe burst in my house back in June. Initially had another mitigation company come as per recommendations from my plumber. Well that was a mistake. Then I was referred to SERVPRO. Which was a provider that worked with my insurance company. WOW. What a difference in work ethics. They came on time. Left on time. Cleaned up properly. Always called me to let me know when they would be coming. And tried everything to help save my walls and floors. Can not say enough about their hard work and professionalism. I recommend SERVPRO to all and next time I would not waist my time with any other company. Let's hope there is not going to be a next time. Thanks SERVPRO.
Thanks HENRY