Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Central Vancouver
Our Google Reviews
(604) 737-8776
4.9
(67 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
67 Reviews
4.9
Leave Us A Review
Ye Yan
26 days ago

I had a great experience with this restoration company. The whole process was handled professionally and efficiently from start to finish. Asher, our project manager, was great throughout the whole process. He was professional, responsive, and made sure everything went smoothly.Alex and Mandy were also amazing — both were very friendly, helpful, and easy to communicate with. The whole team did a great job and we’re really happy with the final result. Thank you again to Asher, Alex, and Mandy for making the restoration process so much easier for us. Would definitely recommend them!

Fun Art
about 1 month ago

I’m very happy with the service from SERVPRO. We had a mold issue from our roof, and they came out quickly and took care of it really well. The crew was professional, careful, and very thorough. I especially appreciated how much they did to protect the rest of the house while they were working. Everything was covered and sealed off properly, and they kept the work area very clean. The whole process was much easier than I expected. They did a great job, finished quickly, and the price was very reasonable. I would definitely recommend them. Really good people and great service!

Hong Li
about 2 months ago

(Translated by Google) Excellent service! The best service company! Every owner and employee is wonderful; Alex, Prebh, and Dinesh are all top-notch in attitude and professionalism! (Original) 非常棒的服务!最好的服务公司!每一位老板和员工都很好,Alex、Prebh、Dinesh态度、业务都一流!

林添松
2 months ago

(Translated by Google) ServerPro provided exceptional service after our flooding. Shawn and Dinesh, Bruce responded quickly and were extremely professional, taking the time to explain each step of the repair process in detail. They meticulously protected our home, installed dehumidifiers, monitored the dehumidification process, and ensured everything was handled properly. Their attention to detail, communication skills, and customer service were all top-notch. If you are looking for a reliable flood repair company, I highly recommend ServerPro; they truly exceeded expectations. (Original) ServerPro 在我们遭遇水灾后提供了卓越的服务。Shawn和dinesh,Bruce 反应迅速,态度极为专业,并花时间详细解释了修复过程的每一步。他们细致周到的保护了我们的住所,布置了除湿设备,监控了除湿进程,并确保所有工作都得到了妥善处理。他们对细节的关注、沟通能力以及客户服务水平均属上乘。如果您正寻求一家值得信赖的水灾修复公司,我强烈推荐 ServerPro,他们确实做到了超出期望。

Michelle Wong
5 months ago

Really appreciate the efficiency of Servpro, led by the Project Manager, Asher. He attended the emergency issues with professionalism and I am highly impressed.

ZHI XIAN WANG
5 months ago

Asher was recommended by my insurance company for my car hit class window repair. The whole team was very professional and had a good attitude. I am very satisfied with the service.

Jane Jian
5 months ago

Our store was hit by a vehicle,and SERVPRO responded immediately to help with cleanup and site containment. Special thanks to project manager Asher for coordinating everything on-site and providing us with very professional support and advice during a stressful situation. Highly recommended.

Xiaoqi Feng
5 months ago

(Translated by Google) SERVPRO's service was fantastic! They quickly fixed a leaking toilet on the second floor that caused a ceiling leak on the first floor. The team was incredibly professional, meticulous, and their post-repair cleanup was excellent. A special thank you to Asher; he was extremely professional and also shared a lot of useful home maintenance tips. If you need home repair services, they're the perfect choice. (Original) SERVPRO 的服务太棒了!他们帮我快速修复了二楼马桶漏水引起的一楼天花板漏水问题。团队非常专业,工作细致入微,事后清理也做得很到位。特别感谢 Asher,他表现得非常专业,还科普了很多有用的房子保养知识。如果你需要房屋修复服务,选他们准没错

Kay Yang
5 months ago

(Translated by Google) My home unfortunately caught fire, but thankfully the SERVPRO team responded quickly, immediately controlling the spread of the fire and efficiently handling the aftermath. They also cooperated actively with the insurance company, successfully completing the entire reconstruction process. Special thanks to Project Manager Asher, who oversaw the entire reconstruction process. He was professional, meticulous, patient, and very polite, helping me resolve many issues throughout the process, which made me feel very secure. Overall, I was very satisfied with the experience and would highly recommend him. Thank you to the renovation team for their superb service spirit and attitude. Their dedication, enthusiasm, politeness, and patience left a deep impression on us! I will never forget your excellent service. Thank you so much! Unfortunately, our home experienced a fire. Fortunately, the SERVPRO team responded quickly, containing the damage immediately and efficiently advancing the subsequent restoration work. They also cooperated closely with the insurance company to successfully complete the entire rebuilding process. A special thanks to the project manager, Asher, who was in charge of our home's reconstruction from start to finish. He was professional, meticulous, patient, and incredibly polite, helping me solve many issues along the way and giving me great peace of mind. The overall experience was extremely satisfying and highly recommended. A huge thank you to the renovation team—you are absolutely amazing! Your outstanding service spirit and attitude, along with your dedicated, enthusiastic, and polite service, left a deep impression on us! We will never forget your excellent service. With a grateful heart, thank you for everything. (Original) 我家不幸发生了火灾,幸好SERVPRO团队迅速响应,第一时间控制了灾情的进一步扩大,并高效推进后续处理工作。他们还积极配合保险公司,顺利完成了整个重建过程。 特别感谢项目经理Asher,全程负责我家的重建工作。他专业细致、沟通耐心且非常有礼貌,在过程中帮我解决了许多问题,让人非常安心。整体体验非常满意,值得推荐。 感谢装修团队超级好,非常棒的服務精神和態度,盡心盡力,熱情有禮耐心的服務令我們留下深刻印象!我永遠不會忘記您們優良的服務,感恩的心,感謝有您們! Unfortunately, our home experienced a fire. Fortunately, the SERVPRO team responded quickly, containing the damage immediately and efficiently advancing the subsequent restoration work. They also cooperated closely with the insurance company to successfully complete the entire rebuilding process. A special thanks to the project manager, Asher, who was in charge of our home's reconstruction from start to finish. He was professional, meticulous, patient, and incredibly polite, helping me solve many issues along the way and giving me great peace of mind. The overall experience was extremely satisfying and highly recommended. A huge thank you to the renovation team—you are absolutely amazing! Your outstanding service spirit and attitude, along with your dedicated, enthusiastic, and polite service, left a deep impression on us! We will never forget your excellent service. With a grateful heart, thank you for everything.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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