Keep up the great work.

Josh and Matt were very informative and patient. Thank you

Would recommend SERVPRO of Paradise Valley because of their knowledge and professionalism.

From start to finish, I was completely impressed by SERVPRO's customer service. Josh was terrific throughout the process. Great communication, very professional, extremely knowledgeable, punctual for appointments, etc. High-quality work using high-quality equipment. I highly recommend Josh and his SERVPRO team!

They did an amazing job! We were worried that we had mold that was causing our children to be sick. They came right out and inspected, referred someone that tested our air quality, and then advised us on what to do next. We had a wonderful experience and would use SERVPRO again!

They are outstanding every single time I use them. Best in the business!

Part 2:Because of the terrific job SERVPRO PV did with the flooding remediation, we asked Josh to assume responsibility for moving furniture and other personal property from the unit to a local storage unit, which his team did in a very timely and careful manner. The items were very well wrapped or boxed. When SERVPRO PV later delivered the items back, items were safe and sound. Again because of our high level of satisfaction, we hired SERVPRO PV to take on the reconstruction project, which was substantial. Importantly, SERVPRO PV’s construction manager identified quite a bit of damage that the insurance company’s adjuster had missed. SERVPRO PV worked directly with the insurance company to get the necessary approvals to do the job fully and correctly, which took a lot of stress off of us. Through no fault of SERVPRO’s, it took more time than anticipated to get the job started, because we had to wait on the City to approve the new fire sprinkler pipe plans and for the new pipes to be installed (by another company). There were some unforeseen issues (e.g. wood flooring that had been improperly glued down by the prior owner) that put the SERVPRO team behind schedule a bit. However, Josh and the construction manager kept us informed. When needed, they worked evenings and weekends to get the job done. In addition, they went above and beyond and made improvements to the unit that they were not obligated to do. For example, they installed executive height cabinets in the bathrooms (where the originals were at a lower height). In sum, we were very happy with SERVPRO PV. Josh demonstrated a high level of integrity, was always polite and caring, and he repeatedly checked in with us to make sure we were completely satisfied. We have gladly recommended SERVPRO PV to others.

The professional demeanor of the crew reflects the companies core beliefs. I will recommend them to anyone near me if and when the need arises.