General Manager, Phoenix Headquarters

SERVPRO of East Phoenix

Industry Experience: Since 2003 | SERVPRO Since 2022

Originally from Tempe, Arizona, and now based in Mesa, Frances Fernandez brings over two decades of leadership, logistics, and service excellence to SERVPRO of Phoenix. As the General Manager of the Phoenix Headquarters, Frances oversees daily operations, interdepartmental coordination, and team performance across one of the region’s most active restoration hubs.

With a deep understanding of field operations and internal systems, Frances ensures projects move efficiently from intake to closeout. Her ability to manage people, processes, and priorities makes her an essential leader in maintaining SERVPRO’s reputation for responsiveness, quality, and integrity.

Known for her steady leadership, solution-focused mindset, and passion for supporting her team, Frances is a driving force behind the continued growth and success of the Phoenix headquarters.

Owner | SERVPRO of East Phoenix

Industry Experience: Since 1997 | SERVPRO Owner Since 2016
Certifications: WRT, Fire & Smoke Restoration, Biohazard Remediation, Mold Remediation, and Construction Oversight

Born and raised in Phoenix, Arizona, Jason Wolfswinkel brings nearly three decades of experience in property restoration and construction leadership to the Valley. A hands-on operator and Arizona native, Jason established SERVPRO of Phoenix in 2016 to raise the region's restoration services standard. Under his leadership, the franchise has become known for its precision, speed, and unmatched integrity in handling water, fire, biohazard, mold, and full-scale construction projects.

Jason is IICRC-certified in Water Damage Restoration (WRT), Fire and Smoke Restoration, Biohazard and Trauma Scene Cleanup, Mold Remediation, and more, demonstrating his commitment to staying at the forefront of the restoration industry.

He’s built a team rooted in professionalism, care, and community-first values, often leading by example on large-scale commercial losses and critical residential emergencies. With a deep understanding of the Phoenix market and an unwavering drive to serve, Jason continues to shape SERVPRO of Phoenix into one of Arizona’s top-performing franchises.

General Manager & Operations Manager

SERVPRO of East Phoenix
Industry Experience: Since 2004 | SERVPRO Since 2015
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Flint, Michigan, Nicole Baird has built a powerhouse career in the restoration and construction industry. Now based in Phoenix, Arizona, she serves as the General Manager and Operations Manager at SERVPRO of Phoenix, overseeing the franchise’s core operations with precision and purpose.

With two decades of experience and deep expertise in project management, estimating, sales, accounting, dispatch, and quality assurance, Nicole plays a central role in field execution and internal leadership. She leads multiple departments, from marketing and events to inventory control, demo coordination, content processing, and emergency response strategy.

Nicole is IICRC-certified in Water Restoration (WRT), Fire and Smoke Restoration, Mold Remediation, and Biohazard Cleanup. She holds specialized training in confined space operations, making her one of the region's most well-rounded and respected professionals.

Known for her ability to manage chaos calmly, Nicole is the operational backbone of SERVPRO of Phoenix. She brings unmatched energy, attention to detail, and heart to every project she touches, ensuring clients are cared for, and crews are equipped to succeed.

Our crew at SERVPRO is ready and willing to take on any kind of restoration job from Bio-Hazard to Fire to Water to Mold. We are faster to any disaster, 24/7 365.

Chris holds several vital positions at SERVPRO of East Phoenix as a Senior Estimator / Commercial Project Manager. He has been a key element of our team since 2004 and holds many certifications. Chris uses the Exactimate software program for estimating jobs and directs and instructs in blood born pathogen cleanups. He is IICRC certified as a WRT water damage restoration, and Fire & Smoke FST technician and passes his knowledge along to our crews. Chris was born in Romania and now lives in Mesa, AZ.

Anthony is our SERVPRO of East Phoenix Marketing Manager who also wears the hat of a Sales & Marketing Representative. He started helping our team in 2016 and has a wealth of experience in advertising, marketing, and teaching. 'Fat Tony,' as he enjoys being called, points the way with his robust drive and communicating skills to develop relationships with our staff, customers and clients. Reaching out to trade associations and civic leaders, he instructs on-going CE classes to better inform our local leaders of our services. He lives in Chandler having hailed from Clio, Michigan.

David is an Asbestos Lead Tech / Crew Chief at SERVPRO of East Phoenix. He is experienced in Crime Scene Cleaning and Asbestos Abatement since 2013. He is a certified crew leader. David is an expert Demolition Man and is always accommodating our customers to ensure their satisfaction with our work. David comes from San Diego, CA and now lives in Phoenix, AZ

Local Market & Social Media Specialist

SERVPRO of East Phoenix
Industry Experience: Since 2018 | SERVPRO Since 2018
Focus Areas: Marketing, Community Engagement, Social Media, Events, and Sales Support.

Born and raised in Phoenix, Arizona, Chloe Wolfswinkel represents the next generation of leadership at SERVPRO of Phoenix. Since joining the team in 2018, Chloe has become a driving force behind the franchise’s local visibility and community impact, blending creative strategy with authentic outreach. Chloe specializes in building and managing the SERVPRO brand across social media platforms, coordinating community events, supporting sales efforts, and maintaining key local partnerships. Her natural connection to the Phoenix market allows her to create marketing campaigns and digital content that resonate with residential and commercial audiences. With a strong pulse on the community and a passion for customer-first storytelling, Chloe is key in expanding SERVPRO’s reputation as the trusted name in restoration across the Valley.

Estimator & Dispatch Coordinator

SERVPRO of East Phoenix

Industry Experience: Since 2013 | SERVPRO Since 2014
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Xactimate Proficiency

Originally from Scranton, Pennsylvania, and now based in Phoenix, Arizona, Jessica Rediger is vital to the SERVPRO of Phoenix operations team. As an Estimator and Dispatch Coordinator, Jessica combines technical skill with logistical precision to ensure every job is accurately scoped, efficiently scheduled, and supported from start to finish.

With IICRC certifications in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, and Biohazard Cleanup, Jessica understands the field inside and out. She is also highly proficient in Xactimate and oversees coordinating crews, equipment, contents tracking, inventory, and emergency response efforts.

Jessica is known for her sharp organizational skills, clear communication, and unwavering dedication to helping clients and crews navigate the chaos of property damage with confidence and care. Her deep knowledge of the restoration process and ability to coordinate fast-moving operations make her an essential part of the SERVPRO team.

AR / Collections / Insurance Fraud Teams Manager

SERVPRO of East Phoenix
Industry Experience: Since 2010 | SERVPRO Since 2022

Originally from Dallas, Texas, and now rooted in Phoenix, Arizona, Ann Portillo brings over a decade of financial operations and insurance expertise to SERVPRO of Phoenix. As the AR/Collections/Insurance Fraud Teams Manager, Ann is critical in ensuring accountability, transparency, and ethical financial practices across every project.

Ann oversees accounts receivable processes, manages collections clearly and professionally, and leads SERVPRO’s internal insurance fraud prevention team. Her sharp attention to detail, deep knowledge of insurance procedures, and ability to navigate complex billing challenges make her a cornerstone of the office’s financial integrity.

Known for her tenacity, fairness, and strong moral compass, Ann ensures that clients and insurance partners are treated respectfully while protecting the company from loss and liability. Her leadership brings a rare balance of compliance, compassion, and operational efficiency.

Crew Chief – Contents Division

SERVPRO of East Phoenix

Industry Experience: Since 2017 | SERVPRO Since 2020

Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Boston, Massachusetts, and now based in Phoenix, Arizona, Sandra Sicari leads SERVPRO of Phoenix’s Contents Division as a dedicated and highly skilled Crew Chief. With a deep understanding of restoration science and compassionate service, Sandra is trusted to manage some of the most sensitive and detail-intensive aspects of every loss.

Certified in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Operations, Sandra oversees contents inventory, pack-out coordination, cleaning, demo support, and emergency response for both residential and commercial jobs.

Sandra is known for her precision, care, and calm leadership on chaotic job sites. Whether salvaging a client’s personal belongings or leading her crew through a complex contents restoration, she consistently delivers with integrity and professionalism.

Front Desk & Events Specialist

SERVPRO of East Phoenix
Industry Experience: Since 2017 | SERVPRO Since 2020

Focus Areas: Sales & Marketing, Special Events, Dispatch Coordination, Content Management, Cleaning, Emergency Response.

Originally from West Covina, California, and now proudly based in Phoenix, Arizona, Nina Macias is the creative engine behind SERVPRO of Phoenix’s event presence and community outreach. As the Event Specialist, Nina brings energy, strategy, and seamless coordination to every public-facing opportunity—from expos and trade shows to emergency response partnerships.

With a background that spans sales, marketing, dispatch, and content handling, Nina easily bridges front-end branding and back-end support. Her sharp organization and clear communication make her a key figure in managing SERVPRO’s operation in large-scale events. She also steps in during emergency mobilizations when client support is critical.

Known for her vibrant personality, polished execution, and commitment to SERVPRO’s mission, she is a valuable face of the brand. She is always focused on creating connections and elevating the company’s community.

Job File Coordinator

SERVPRO of East Phoenix
Industry Experience: Since 2019 | SERVPRO Since 2020
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Born and raised in Phoenix, Arizona, Cece Macias is the organizational powerhouse behind the scenes at SERVPRO of Phoenix. As the Job File Coordinator, Cece manages the administrative side of restoration with the same urgency and precision as the crews in the field, ensuring every job file is accurate, complete, and compliant from start to finish.

With certifications in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Entry, Cece brings field understanding and administrative discipline to her role. She tracks inventory, manages documentation, supports demo coordination, and plays a vital part in emergency response processing.

Known for her thoroughness, accountability, and calm efficiency, Cece is the glue that holds job documentation together and keeps projects moving smoothly for clients and teams alike.

Commercial & Residential Construction Specialist

SERVPRO of East Phoenix
Industry Experience: Since 2008 | SERVPRO Since 2017

Certifications & Skills: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry, Drywall, Painting, Finishes, Low Voltage Electrical, 3-Phase Power Distribution, Emergency Response

Originally from Bend, Oregon, and now based in Phoenix, Arizona, David Dale is a highly skilled construction and restoration expert at SERVPRO of Phoenix. With over 15 years of experience in residential and commercial settings, David brings hands-on expertise, technical precision, and a commitment to craftsmanship to every job site.

David’s capabilities span structural demo, drywall, painting, finishing, and specialized electrical systems—including low-voltage setups and 3-phase power distribution. He is certified in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Operations. He is a versatile asset in rebuilding and emergency response projects.

Known for his attention to detail, safety-first mindset, and strong leadership on complex jobs, David consistently delivers high-quality results that align with SERVPRO’s standard of excellence.

Crew Chief – Biohazard Division

SERVPRO of East Phoenix
Industry Experience: Since 2007 | SERVPRO Since 2017

Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Glendora, California, and now based in Phoenix, Arizona, Crystal Reyes is a trusted Crew Chief within SERVPRO of Phoenix’s Biohazard Division. With over 15 years in the restoration industry, Crystal brings a calm, experienced presence to every high-stakes environment she leads.

Certified in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Entry, Crystal is a field expert in handling sensitive and hazardous cleanup projects. She also manages content tracking, inventory, demo coordination, and on-site emergency response efforts. Crystal is known for her strong leadership, steady focus, and respectful approach in difficult situations. Whether working on trauma scene cleanups or large-scale property damage, she leads with professionalism and purpose, ensuring safety, compliance, and compassionate service every step of the way.

Restoration Technician

SERVPRO of East Phoenix
Industry Experience: Since 2018 | SERVPRO Since 2020

Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

A Phoenix native now living in Tempe, Arizona, Dylan Bensen is a reliable and skilled Restoration Technician at SERVPRO of Phoenix. Since entering the industry in 2018, Dylan has built a reputation for being detail-oriented, hardworking, and quick to adapt in fast-paced and high-pressure environments.

He holds certifications in Water Damage Restoration (WRT), Fire and smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Entry. Dylan supports every phase of restoration, including demo, contents handling, inventory tracking, and emergency response mobilization, ensuring each job is completed with safety, accuracy, and care.

Known for his dependability and strong work ethic, Dylan is a valuable asset in the field and a team player committed to delivering the SERVPRO standard on every project.

Restoration Technician

SERVPRO of East Phoenix
Industry Experience: Since 2012 | SERVPRO Since 2022

Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Born and raised in Phoenix, Arizona, George Alvarez is a seasoned Restoration Technician at SERVPRO of Phoenix with over a decade of hands-on field experience. His deep knowledge of emergency mitigation and property restoration makes him a trusted presence on job sites ranging from small residential incidents to large commercial losses.

George is certified in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Entry. He specializes in demo work, content handling, inventory management, and rapid-response mobilization, bringing focus, discipline, and attention to detail to every task.

Known for his steady demeanor, reliability, and strong work ethic, George is a key asset in delivering SERVPRO’s high service standards when customers need it most.

Project Manager & Estimator

SERVPRO of East Phoenix
Industry Experience: Since 2015 | SERVPRO Since 2023
Certifications: WRT, Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, Confined Space Entry

Originally from Palm Springs, California, and now based in Phoenix, Arizona, Logan Applewhite brings technical skill, construction knowledge, and customer-focused service to SERVPRO of Phoenix. As a Project Manager and Estimator with a sales-forward mindset, Logan handles projects from the first call to final walkthrough professionally and urgently.

He holds certifications in Water Damage Restoration (WRT), Fire & Smoke Restoration, Mold Remediation, Biohazard Cleanup, and Confined Space Operations. His day-to-day work includes scoping losses, estimating, managing demo and contents operations, and coordinating with construction teams during emergency responses and rebuilds.

Logan is known for his calm leadership on chaotic job sites, clear communication with clients, and a drive to deliver results beyond expectations. Whether a single-unit residential loss or a multi-structure commercial job, he ensures projects stay on track and budget.

Field Supervisor, Reconstruction Division

SERVPRO of East Phoenix

Industry Experience: Since 2015 | SERVPRO Since 2022

Focus Areas: Reconstruction, Field Supervision, Project Coordination

Born in Mesa, Arizona, and now living in Phoenix, Jastin Mackey serves as a field supervisor at SERVPRO of Phoenix’s Reconstruction Division. With a solid foundation in structural rebuilds and a reputation for hands-on leadership, Jastin ensures every reconstruction project is completed to SERVPRO’s exacting standards.

From framing and drywall to finish work and client coordination, Justin oversees field crews, monitors timelines, and ensures quality control on residential and commercial rebuilds. His ability to communicate, solve problems on-site, and keep projects moving makes him a go-to leader on reconstruction jobs.

Known for his reliability, strong work ethic, and eye for detail, Justin plays a critical role in helping property owners restore structures and peace of mind.

Restoration Technician

SERVPRO of East Phoenix
Industry Experience: Years
Certifications: Bloodborne Pathogens, Confined Space Entry, Forklift Operation, IICRC Odor Control

Based in Phoenix, Arizona, Cameron Garcia is a versatile and safety-certified Restoration Technician at SERVPRO of Phoenix. With a strong foundation in hazard protocols and odor remediation, Cameron is essential in biohazard response, structure cleaning, and job site logistics.

He holds Bloodborne Pathogens, Confined Space Entry, Forklift Operation, and IICRC Odor Control certifications. Cameron brings discipline, technical focus, and a team-first attitude to every assignment, whether assisting on trauma scene cleanups, coordinating deodorization efforts, or managing heavy equipment in high-risk environments.

Known for his attention to detail, safety-first approach, and commitment to quality, Cameron is a reliable force on SERVPRO’s emergency and specialty response crews.